Can Ibi crash? If so will you lose your photos? null

Yes, it is a HDD (hard disk drive) so if the hard drive fails, you will lose your photos (short of paying a service to open up your device and make an attempt to extract the image/files off of it which can be expensive). Note that SanDisk sells a service "add-on" called "Mirror It" when you register your ibi (located under DO MORE in the App) which allows you purchase a subscription to a separate Cloud back-up of your ibi data for $ per month (or year). More importantly, I discovered that if the SanDisk SERVERS are ever unavailable (either they go offline temporarily OR if SanDisk/Western Digital decides to discontinue the ibi service, then the way that they currently restrict the software, you will LOSE ALL ACCESS to your files -- even though they are still resident on the HDD inside of the ibi device! This is because you must first log into your SanDisk account (using their servers) as an intermediary, which then talks to your ibi. There is currently NO DIRECT ACCESS that I can find... This learning, to me, was an eye-opener and very disappointing -- I am considering returning the 2 units that I purchased because of this.

My ibi crashed after a couple years. Recovering data now using EaseUS data recovery tool. Note: ibi creates tons of duplicates to the tune of an extra 250+GB on my 150GB of data (best guess). Filtered images to >1MB and that seems to remove most dupes. Not sure if any data loss at that filter but no better option.

Yes, My Ibi crashed after 100 days so it was no longer under warranty and then they send you to speak with a data recovery company that charges $950 to retrieve your data, files, photos, etc.

“Can Ibi crash? If so will you lose your photos?”

Asked by Jana 5 years ago

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ibi - The Smart Photo Manager with Wi-Fi - White-Front_Standard

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Answered by Samuel 5 years ago
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Yes, it is a HDD (hard disk drive) so if the hard drive fails, you will lose your photos (short of paying a service to open up your device and make an attempt to extract the image/files off of it which can be expensive). Note that SanDisk sells a service "add-on" called "Mirror It" when you register your ibi (located under DO MORE in the App) which allows you purchase a subscription to a separate Cloud back-up of your ibi data for $ per month (or year). More importantly, I discovered that if the SanDisk SERVERS are ever unavailable (either they go offline temporarily OR if SanDisk/Western Digital decides to discontinue the ibi service, then the way that they currently restrict the software, you will LOSE ALL ACCESS to your files -- even though they are still resident on the HDD inside of the ibi device! This is because you must first log into your SanDisk account (using their servers) as an intermediary, which then talks to your ibi. There is currently NO DIRECT ACCESS that I can find... This learning, to me, was an eye-opener and very disappointing -- I am considering returning the 2 units that I purchased because of this.
Answered by designjb 4 years ago
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My ibi crashed after a couple years. Recovering data now using EaseUS data recovery tool. Note: ibi creates tons of duplicates to the tune of an extra 250+GB on my 150GB of data (best guess). Filtered images to >1MB and that seems to remove most dupes. Not sure if any data loss at that filter but no better option.
Answered by Wpp3 2 years ago
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Yes, My Ibi crashed after 100 days so it was no longer under warranty and then they send you to speak with a data recovery company that charges $950 to retrieve your data, files, photos, etc.
Answered by Anonymous 3 years ago
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