Questions & Answers
- Model:
- NS-RTM10WH2
- |
- SKU:
- 6449409
Q: QuestionHow much weight can the shelves hold (including those on the doors)?
Asked by luislast.
- A:Answer The Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator (NS-RTM10SS2) features adjustable glass shelves and door racks. The glass shelves can typically hold up to 20-25 pounds each, while the door racks are designed to hold lighter items, usually up to 10 pounds each. If you have any specific items in mind that you’re planning to store, feel free to ask! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-stainless-steel-look/6449413.p?skuId=6449413
Answered by InsigniaCustomerSupport

Q: QuestionHow much does it weigh
Asked by Anonymous.
- A:Answer Ho Heavy, able to move it because it is on rollers so I can clean the area.
Answered by Great
Q: QuestionThe unit is not getting cold; what can I do?
Asked by Anonymous.
- A:Answer Thank you for reaching out to us regarding the cooling issues with your fridge. If your refrigerator is not cooling properly, we recommend checking the following: 1. Ensure that the temperature settings are correctly adjusted according to the user manual guidelines. 2. Check the room temperature to ensure it meets the specified requirements for optimal fridge performance. 3. Verify that the refrigerator doors are closing properly and not obstructed in any way. 4. Ensure that food storage inside the fridge allows for proper airflow and does not block the vents. If after following these steps the issue persists, we suggest contacting Insignia - our manufacturer - for further assistance. You can reach us directly at 1-877-467-4289 for additional support. Our team will be happy to assist you in troubleshooting and resolving any cooling problems with your refrigerator. Thank you for your cooperation and understanding. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-white/6449409.p?skuId=6449409
Answered by InsigniaCustomerSupport

Q: QuestionHow much space is required to open the door? The width I have available in my space is 24 inches. Is that wide enough?
Asked by enhet.
- A:Answer Hi enhet, The width of this unit is 23 5/8 inches, and you should allow at least 2 inches of additional space to open the door. If there's not about 2 inches of space on the hinge side, then you'll have to keep in mind that the refrigerator will need to be pulled out about 2 inches to make up for this. Shai | Insignia Support https://www.bestbuy.com/insignia
Answered by InsigniaCustomerSupport

Q: QuestionIs it normal for the sides to be very warm to the touch?
Asked by luislast.
- A:Answer After several days of ownership and operation, I can answer this question myself. The unit was back to a normal metal cool-to-the-touch feel after less than 18 hours. The warm feel then returned a few days later when I loaded the freezer with 10 or so pounds of freshly bought refrigerated meat, only to disappear after another 12 hours or so. This leads me to believe that the warm feel is caused by the compressor, coils, and other refrigeration parts going into high gear to first, reach the normal operating temperature for a refrigerator, as determined by my selection, and second, maintaining the set temperature (10 degrees) after I added a substantial amount of above-freezing matter.
Answered by luislast
Q: QuestionDo you charge to take away our old fridge
Asked by Liz.
- A:Answer If you pay, they will take your old refrigerator away.
Answered by PattiP
Q: QuestionHow cold can lower frig compartment get? "SPECS" state Minimum Operating Temperature 55 degrees fahrenheit. That's warm....I need about 45 degrees.
Asked by rayon100.
- A:Answer "Minimum Operating Temperature" means the lowest temperature at which the device should be used/operated. It does not mean the lowest temperature inside the compartment, which I believe is under 40 degrees Fahrenheit.
Answered by luislast
Q: QuestionWhat is the actual capacity of the freezer compartment? It just shows 10sqft total. Why doesn't it list what the freezer compartment volume is?
Asked by Seadogg.
- A:Answer The Refrigerator Capacity is 7.4 cubic feet; Freezer Capacity is 2.7 cubic feet.
Answered by luislast
Q: QuestionI need the lower left hinge for NS-RTM10WH2 rev A. Purchased 2 years ago and threw away the book and packaging. Need hinge to reverse doors. Please supply with link or part number.
Asked by hemi0539.
- A:Answer Contact Insignia or Best Buy directly. This is not the place for such specific information.
Answered by luislast
Q: QuestionDoes the insignia refrigerator not come with rear rollers?
Asked by Hans.
- A:Answer Probably. I was able to stand up the refrigerator and i was able to roll it to its location.
Answered by RichardM
Q: QuestionHow can I order a new drawer for my fridge? Model # NS-RTM18WH8Q
Asked by Ipo.
- A:Answer Are you referring the Fruits And Vegetables Box? If yes, you may visit the link https://partstore.encompass.com/model/MIDNSRTM18WH8Q and make a purchase from the wesite. Mary II Insignia Products Customer Service
Answered by InsigniaCustomerSupport

Q: QuestionWhat is normal warranty
Asked by Anonymous.
- A:Answer ONE-YEAR LIMITED WARRANTY Within the 48 contiguous United States, for one year from the date of purchase, when this appliance is operated and maintained according to instructions attached to or furnished with the product, warrantor will pay for factory-specified parts and repair labor to correct defects in materials or workmanship. Service must be provided by a designated service company. Outside the 48 states, all parts are warranted for one year from manufacturing defects. Plastic parts, shelves and cabinets are warranted to be manufactured to commercially acceptable standards and are not covered from damage during handling or breakage. 5-YEAR COMPRESSOR WARRANTY 1. The compressor is covered for 5 years. 2. Replacement does not include labor. ITEMS WARRANTOR WILL NOT PAY FOR: 1. Service calls to correct the installation of your appliance, to instruct you how to use your appliance, to replace or repair fuses or to correct wiring or plumbing. 2. Service calls to repair or replace appliance light bulbs or broken shelves. Consumable parts (such as filters) are excluded from warranty coverage. 3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of products not approved by warrantor. 4. Replacement parts or repair labor costs for appliances operated outside the United States. 5. Repairs to parts or systems resulting from unauthorized modifications made to the appliance. 6. The removal and reinstallation of your appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions. DISCLAIMER OF IMPLIED WARRANTIES – LIMITATION OF REMEDIES CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR. WARRANTOR SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS, SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE
Answered by luislast
Q: QuestionIs there a way to order the fridge requesting the hinge to be on the left before delivery? The hinge it comes with cannot be flipped over to be used on either left or right. I am informed the hinge cannot be ordered.
Asked by Helpwapp.
- A:Answer Hi Helpwapp, We do apologize for the inconvenience. These are the part numbers of the left and right hinge of your Insignia™ - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door - White. Upper door hinge (left)- 20122080138 Upper door hinge (right)- 2208100313 Insignia Products Lisa https://insigniaproducts.com
Answered by InsigniaCustomerSupport

Q: QuestionIs the freezer frost free?
Asked by Mary.
- A:Answer Yes! We just bought this a few months ago and there's absolutely no frost.
Answered by SarahC
Q: QuestionThe directions are not clear on the moisture slider. How does it work. Do you just slide from side to side. And either leave all holes open or closed. Because the little notch doesn’t fit into individual holes.
Asked by Jaye.
- A:Answer Hello Jaye, There is a humidity control gauge on the crisper that can be used to control the level of humidity inside the crisper. The single water drop indicates less humid conditions. The three water drops indicate more humid conditions. Move the slider to change the setting. Check below this link. https://files.bbystatic.com/I4ky1wwgSYQr%2BZeLcBUPJQ%3D%3D/User%2BGuide Insignia Support Louise www.insigniaproducts.com/support
Answered by InsigniaCustomerSupport

Q: QuestionHow long is the electrical cord? This will determine where we place it in our garage.
Asked by Moe.
- A:Answer The power cord length is 5.1 ft. (1.55 m). If the power cord is too short, have a qualified electrician install an outlet near your refrigerator. Use this unit in an ambient temperature above 50° F and below 110°F.
Answered by InsigniaCustomerSupport

Q: QuestionDo the doors open on the left side or the right side. I know they can be changed but what is the standard?
Asked by Jack.
- A:Answer Left side
Answered by MrLu
Q: QuestionWhat is the ambient temperature range this will work in? Want to put this in my garage, which ranges from 40 degrees F to about 80 degrees, to replace a Fridgidaire than can't handle the temp. range in my garage (even though the specs claim it can).
Asked by MrArthur342.
- A:Answer This unit will work in an ambient temperature range between 50 °F to 110 °F (10 °C to 43 °C).
Answered by InsigniaCustomerSupport

Q: Questioncan you lay this fridge on its back for transport?
Asked by Anonymous.
- A:Answer It's not recommended. When a refrigerator is horizontal, the oil from the compressor will start to move out and into the coolant lines, clogging them. Also the weight of the fridge can damage its internal parts, even if they're not exposed. If you absolutely must, do not plug in/turn on the refrigerator for at least 24 hours after you have it set up in its new location.
Answered by Jennifer
Q: QuestionCan an extra shelf be added to this frig? If so do you sell them?
Asked by Mary.
- A:Answer Try the Shelf Part Number: 2207600003 https://partstore.encompass.com/item/11546107/Magic_Chef/2207600003/
Answered by InsigniaCustomerSupport

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