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Questions & Answers

Your price for this item is $699.99
The comparable value price is $949.99
Page Showing 21-40 of 44 questions
  • QuestionIs the upper drawer in the refrigerator moveable or is it fixed in the center?

    Asked by RussellM.

    • Answer Hi Ebisnks, thanks for reaching out! Yes, the upper drawer in this refrigerator is movable. We hope this helps you with your decision! If you have any other questions, feel free to ask. - Carl | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionIs the stainless steel magnetic?

    Asked by Anonymous.

    • Answer Thank you for your inquiry! The Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification – Stainless Steel likely has a stainless steel–look finish, which is common for many budget-friendly models. This type of finish is often not magnetic, especially if it's a brushed or coated stainless steel veneer rather than solid stainless steel. Keith | Insignia Support

      Answered by InsigniaCustomerSupport

  • Questioncan you deliver it to me

    Asked by Anonymous.

  • QuestionDoes the 20.5 cubic ft refrigerator have an inverter compressor

    Asked by Argonaut.

    • Answer Hi Argonaut, Thank you for reaching out and sharing your feedback about the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. We're happy to assist with your question! The Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator does not feature an inverter compressor. It uses a standard compressor to maintain the cooling efficiency and performance. If you have any further questions or need assistance, feel free to reach out to our customer support team. - Emman | Insignia Products

      Answered by InsigniaCustomerSupport

  • QuestionWhat codes are needed to get the insignia NS-RTM20SS3 out of demo mode

    Asked by Anonymous.

    • Answer Thank you for your inquiry! To exit demo mode on the Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel (NS-RTM20SS3) refrigerator, you typically need to press a specific combination of buttons. According to the user manual, you can try pressing and holding the "Freezer" and "Refrigerator" buttons simultaneously for about 5 seconds. You should hear a beep or see the display change, indicating that demo mode has been deactivated. If this doesn't work, refer to the user manual for detailed instructions or contact Insignia customer support for assistance. Keith | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionIs exterior surface fingerprint proof

    Asked by Anonymous.

    • Answer Hello! The Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator (NS-RTM20SS3) has a stainless-steel finish, which is generally resistant to fingerprints but not completely fingerprint-proof. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733

      Answered by InsigniaCustomerSupport

  • QuestionIs this fridge magnetic?

    Asked by Chris.

    • Answer Most stainless steel refrigerators, including the Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator, tend to have magnetic doors. However, it’s important to note that the magnetism can depend on the specific model and the materials used. Many stainless steel refrigerators have a metallic surface that allows magnets to stick, while some may have a plastic coating that does not. To confirm whether the Insignia fridge is magnetic, you can check the product specifications on the BestBuy website or contact customer service directly for clarification. Alternatively, you could also visit a store to test it if that's an option.

      Answered by InsigniaCustomerSupport

  • QuestionWhat kind of refrigerant does this appliance use? Freon? Propane? Pentane? Please be specific. Thank you.

    Asked by Alex.

    • Answer The Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator uses R-600a (isobutane) as its refrigerant. This type of refrigerant is more environmentally friendly compared to older refrigerants like Freon (R-134a) and is commonly used in modern refrigerators. If you have any more questions or need further assistance, feel free to ask!

      Answered by InsigniaCustomerSupport

  • QuestionAre the wire in the back cover?

    Asked by Florida.

    • Answer Yes, the wires at the back of the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator are covered. This design helps protect the wires and provides a cleaner look. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionI just got this fridge with the ice maker installed. How long does it take to produce ice? I don’t feel water in the tray.

    Asked by Mel.

    • Answer Congrats on your new fridge! For the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator, it typically takes about 24 hours for the ice maker to start producing ice after installation. If you don’t feel water in the tray, make sure the ice maker is properly connected to the water supply and that the water valve is turned on. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionI just purchased this and plugged it in and now both exterior sides are heating up is that normal?

    Asked by ProjectROck.

    • Answer Yes, it’s normal for the exterior sides of the Insignia 20.5 Cu. Ft. Top-Freezer Refrigerator to feel warm, especially when it’s first plugged in. This is because the refrigerator’s condenser coils, which release heat, are located in the side walls. As the refrigerator works to cool down, these coils can cause the sides to heat up. If the sides remain excessively hot for an extended period, or if you notice any unusual noises or performance issues, it might be a good idea to contact our customer service team for further assistance. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733

      Answered by InsigniaCustomerSupport

  • QuestionWhere is the drip pan in 19 cubic square feet refrigerator

    Asked by Pam.

    • Answer Does the freezer door slide open from the front or swing open from the side?

      Answered by Anonymous

  • QuestionWhat is the proper Ice Maker for this unit. I see it is likely NS-ICEF2W2 but that isn't available anywhere. Is NS-ICEF2W3 also compatible?

    Asked by mgriz.

    • Answer Hi Mgriz! Thank you for inquiring about our Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. The only compatible Ice Maker for this unit is the NS-ICEF2W2. If it is currently out of stock in your local Best Buy store, you can contact them again and have them check other stores if it's available so you can have it shipped to your home. If still not available, you can also check other retail stores for availability. I hope this answers your question. If you have any other questions/concerns, feel free to reach out. Have a nice day! - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionIs the refrigerator self defrosting?

    Asked by Mikie.

    • Answer Hi Mikie, thank you for letting us know your concern. This refrigerator is frost free, so you don't need to defrost it. If frost forms because of a change in season or temperature, you can manually remove it by unplugging the refrigerator or wiping with a dry towel. Let us know if there is anything we can do to help. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733

      Answered by InsigniaCustomerSupport

  • QuestionIs the 18 inch top freezer/refrigerator, insignia an energy saver appliance

    Asked by Marcella.

    • Answer Thank you for your inquiry! Yes, the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification is indeed an energy-saving appliance. The ENERGY STAR certification indicates that the refrigerator meets or exceeds energy efficiency guidelines set by the U.S. Environmental Protection Agency (EPA). Appliances with ENERGY STAR certification are designed to consume less energy compared to standard models, which helps reduce energy usage and lower utility bills while also minimizing environmental impact. So, you can expect the Insignia refrigerator to be more energy-efficient compared to non-certified models of similar size and configuration. Keith | Insignia Support https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733

      Answered by InsigniaCustomerSupport

  • QuestionWhy is my freezer only 32 degrees?

    Asked by Fred1950.

  • QuestionI have broken at part of the inside of the refrigerator can the part be replaced

    Asked by Jamesclem.

    • Answer It depends on what part, your question is a little vague. When I bought my refrigerator the door tray was broken. I called Best Buy Customer Service at 1-888-237-8289 and asked them to send a replacement. I just received my new tray. Hope that helps. The part took 2 months to arrive, so be patient, make sure to get the order number so you can call monthly to check on it.

      Answered by AndrewG

  • QuestionWill Best Buy take the Old Refridgerator?

    Asked by Nitro.

    • Answer If requested yes and it cost ithink 65 dollars

      Answered by Ziki

  • QuestionAre the fridge door magnetic?

    Asked by Pat.

    • Answer Yes

      Answered by FerminS

  • QuestionDoes this refrigerator come in white?

    Asked by Fruity.

    • Answer Hi Fruity, It is gray only. Renee, Insignia Support www.insigniaproducts.com

      Answered by InsigniaCustomerSupport