Questions & Answers

Q: QuestionWhat are the run times for various wash cycles?

Asked 4 years ago by gzee.

• A:Answer Cycle times are approximate and will vary with options selected. - Auto: 90 - 121 min. - Normal: 96 - 116 min. - Heavy: 134 min. - Delicate: 111 min. - Express: 60 min.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs the cup shelf removable? It sticks out enough to keep my cups from fitting the way I want and frankly, I will never use it.

Asked 7 months ago by Anonymous.

• A:Answer Hello Anonymous! Thank you for your interest in our Insignia™ 24” Top Control Built-In Dishwasher with 3rd Rack, Sensor Wash, Stainless Steel Tub, 49 Dba, ENERGY STAR Certification. We're happy to assist you. Regarding your inquiry, yes, the cup shelf in this dishwasher is removable. This feature allows you to customize the interior space to better fit your needs and preferences. If you find the cup shelf obstructive, you can easily remove it to accommodate your cups the way you prefer. If you have any further questions or need additional assistance, feel free to reach out. Enjoy your new dishwasher! - Emman | Insignia Products

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan this dishwasher use a power cord also instead of hardwire?

Asked 3 years ago by Help.

• A:Answer The installer swapped mine out with a power cord. My older unit was hard wired

  Answered 3 years ago by vspinVerified Purchase

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Q: QuestionEvery once and a while machine gets in lock mode and you no buttons work. We lost our Manuel that told us how to unlock it so we can't look it up. Help! How does it unlock

Asked 3 years ago by BAM.

• A:Answer Press the Heavy and Delicate buttons at the same time to activate or cancel the child lock. The Indicator light turns on. Dina | Insignia Support | https://www.insigniaproducts.com/contact-us

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: Questionwhere does the drain hose connect to the DW-the back or the side?

Asked 5 years ago by sesame.

• A:Answer Drainline connects in the rear. It is not marked.

  Answered 4 years ago by Rumplestilskin

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Q: Questionwhat does the installation kit include?

Asked 5 years ago by sesame.

• A:Answer The installation package includes: wood screws, top mounting clips, hose clamp.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionAre there stainless steel replacement racks for this model?

Asked 2 months ago by Phoenix.

• A:Answer The racks are plastic

  Answered 1 month ago by ShopalottapusRexVerified Purchase

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Q: QuestionWhat is the lowest height when the legs are lowered?

Asked 4 months ago by Barb.

Q: QuestionMy current dishwasher is 30" high. I am seeing information on the internet that it is possible to remove the "feet" of a dishwasher so that it will fit a 30" high opening. Is this possible with this dishwasher and will the installation crew do this?

Asked 7 months ago by Laura.

• A:Answer Thank you for your inquiry! Yes, it is possible to remove the feet of the Insignia™ - 24” Top Control Built-In Dishwasher to fit a 30" high opening. The feet are adjustable and can be removed or lowered to reduce the height of the dishwasher. Regarding the installation crew, they typically handle adjustments like leveling the dishwasher and removing the feet if necessary. However, it's always a good idea to confirm this with Best Buy or the installation service provider to ensure they can accommodate your specific needs. Keith | Insignia Support

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: Questioncan you replace the panel on the Insignia Dishwasher model #NS-DWR3SS1 if it got damaged. If so, how do we go about getting a new panel.

Asked 9 months ago by village.

• A:Answer Hello! Thank you for reaching out. For assistance with replacements for your Insignia products, please don't hesitate to call us at 1-87-467-4289. We'd be happy to help you with ordering any necessary parts. - Carl | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhat does the front light mean? There is an indicator light on the front door (not on the top panel). What does it mean when it is on, off, or flashing?

Asked 9 months ago by LightGuy.

• A:Answer Thank you for your inquiry! The indicator light on the front door of the Insignia™ 24” Top Control Built-In Dishwasher with 3rd Rack, Sensor Wash, Stainless Steel Tub, 49 Dba, ENERGY STAR Certification typically serves as a status light to inform you about the dishwasher's operation. When the light is on, it means the dishwasher is running a cycle. If the light is off, the dishwasher is not in use or has completed its cycle. A flashing light usually indicates an error or that the door is not properly closed. For specific error codes or more detailed information, it's best to refer to the user manual or contact Insignia customer support. Insignia Support https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhere do I put the. Detergent

Asked 9 months ago by stan1467.

• A:Answer In the slot on the door

  Answered 1 month ago by ShopalottapusRexVerified Purchase

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Q: QuestionWhat are the shipping nox dimensions

Asked 9 months ago by Jimmy.

• A:Answer The shipping box dimensions for the Insignia™ 24” Top Control Built-In Dishwasher are approximately 35 inches (H) x 25 inches (W) x 26 inches (D). If you have any other questions or need further assistance, feel free to ask! - Mae | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: Questionwhat warranty comes with this dishwasher

Asked 10 months ago by Warranty.

• A:Answer The Insignia™ 24” Top Control Built-In Dishwasher typically comes with a 1-year limited warranty from the manufacturer. This warranty usually covers parts and labor for any defects in materials or workmanship. Patricia | Insignia Support

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionHow can I order an insignia dishwasher rinse aid cap? Ours is broken from first two washes. Model number ns dwr3ss1. Thank you

Asked 10 months ago by Frank.

• A:Answer Thank you for reaching out. For assistance in obtaining the part you need for your dishwasher, please call our customer service hotline at 1-877-467-4289. If you have any further questions, please do not hesitate to ask. - Carl | Insignia Support

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionWe have had the dishwasher for about a week. Every time we use express, the time shown for the cycle is 2 hours and 8 minutes. The express is supposed to take around 60 minutes. What can we do to get the Express feature to work properly?

Asked 11 months ago by friedar.

• A:Answer It sounds like there might be an issue with the settings or sensors of your dishwasher. Here are a few steps you can try to resolve this: 1. Sometimes, resetting the dishwasher can resolve timing issues. You can do this by turning off the dishwasher, unplugging it for a few minutes, and then plugging it back in. 2. Ensure that there are no obstructions in the spray arms or filters that might be affecting the cycle time. 3. The sensors might be dirty or blocked. Cleaning them can sometimes resolve timing issues. Refer to your user manual for instructions on how to clean the sensors. 4. Make sure you are selecting the correct cycle. Sometimes, the dishwasher might default to a different cycle if the express cycle is not properly selected. 5. If the issue persists, it might be best to contact Insignia customer support for further assistance. They can provide more specific troubleshooting steps or arrange for a technician to check the dishwasher. I hope this helps! Let me know if you need any more assistance.

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionNo other color options with this model or just stainless steel?

Asked 11 months ago by sgw.

• A:Answer Just stainless steel

  Answered 11 months ago by NblitheRVerified Purchase

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Q: Questionwhat are options for wash cycles? Please describe, Also, show details of detergent tray showing BOTH trays, Hosw can I access user manual for this dishwasher (on line)?

Asked 1 year ago by sy.

• A:Answer Auto—a fast wash for lightly soiled dishes&silverware — uses sensors to determine soil level& adjust wash cycle to optimize was performance, water & energy use Normal for regularly soile items Heavy for pots, pans, hard to clean, heavily soiled items Delicate for lightly soiled fine china or crystal express for lightly soiled pre-rinsed items Has child lick setting

  Answered 11 months ago by NblitheRVerified Purchase

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Q: QuestionDoes it have a cold rinse only?

Asked 1 year ago by Pepperoni.

• A:Answer No. Sanitize rinse maintains water temp on some wash cycles.

  Answered 11 months ago by NblitheRVerified Purchase

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