A:Answer Hi Julie! It sounds frustrating to have a brand new refrigerator not working as expected. Let's try to troubleshoot this together.
Here are a few steps you can follow to identify and possibly resolve the issue:
• Make sure that the water line is connected and the water valve open.
• Make sure that the water line is not kinked or bent.
• Make sure that the refrigerator compartment temperature is not set too low. If the temperature is too low, the water in the dispenser tank may freeze.
• Make sure that the water filter is correctly installed.
If these steps don't resolve the issue, it might be best to contact our customer support or a professional technician for further assistance.
I hope this helps! Let me know if you have any other questions or need further assistance. Emman | Insignia Products