Questions & Answers
- Model:
- NS-MB27CK21
- |
- SKU:
- 6409649
Highly rated by customers for: Battery Life, Charging Speed, Portability
Page Showing 21-30 of 30 questions
Q: QuestionWhat are the actual dimensions in inches (height, length, width), please? The weight is shown in the specs but not the size. Thank you.
Asked by Denise12.
- A:Answer The dimensions are 7 x 3.6 x 0.94 inches.
Answered by InsigniaCustomerSupport

Q: QuestionI’ve tried charging this device a couple of times and all I get is a blinking first light. I know this means the device is dead but I’ve left it for hours (up to 8) at a time each time. Is this normal? Or should I get a new one.
Asked by Jos.
- A:Answer It’s not normal. i suggest to get a new one.
Answered by Miles
Q: QuestionCAN YOU CHARGE MacBook Air (Retina, 13-inch, 2018)?
Asked by Karu.
- A:Answer Try the Model: NS-PWLB80 for Most USB-C Laptops.
Answered by InsigniaCustomerSupport

Q: QuestionIs this safe to use on a Nintendo Switch, without bricking or frying it?
Asked by JoJo.
- A:Answer Try the Rocketfish™ - Extended Play Battery Pack For Nintendo Switch Model: RF-NSEXPBP
Answered by InsigniaCustomerSupport

Q: QuestionCompatible with iPhone 12 Pro?
Asked by Kris.
- A:Answer This portable charger is compatible with iPhone.
Answered by InsigniaCustomerSupport

Q: QuestionWhat are the measurements of the device?
Asked by BatBoy.
- A:Answer 7 in. x 3.5 in. x 1 in. Approx. 22 oz.
Answered by Kelly
Q: QuestionI connected this to a wall charge and the 3rd of 4 LEDs started flashing. Then the 3rd LED stayed lit and the 4th LED started flashing. 12 hours later the 4th LED is still flashing. The guide says 9 hours to full. It's been 18. Will it stop when full?
Asked by DavidK.
- A:Answer The LED will stay lit when it was fully charged. Try to use a 18W or above USB -C wall charger.
Answered by InsigniaCustomerSupport

Q: Questionhey I just bought this item for traveling and I came back to my country and now I can't charge the power bank like I used to I connected to adaptors to walls and my laptop and the light won't turnt on to charge what can I do I loved it since I have it
Asked by ermakco.
- A:Answer Hi Ermacko, Thank you for taking the time to review our Insignia™ - 26,800 mAh Portable Charger for Most USB Devices - Black. I understand you found it uncomfortable to use since you mentioned that you can no longer charge your power bank like you used to and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns, please use the link below to reach us. Insignia Products Nikki https://insigniaproducts.com
Answered by InsigniaCustomerSupport

Q: QuestionWhat is the USB C power output? 30W or 60W?
Asked by BB8.
- A:Answer The USB Type C power output is 30W.
Answered by InsigniaCustomerSupport

Q: QuestionAuto shutoff - How does this feature work? Does it automatically shut off after the device is fully charged?
Asked by Question.
- A:Answer to INSIGNIA: I had the portable phone charger which was not shutting off after fully charged. Was advised to take it back to the store. Exchanged for the portable laptop/phone charger. It did the same thing - did not shut off after fully charged. Asked Geek Squad - he said it wasn't supposed to turn off when charged, not the way it works. No explanation, had a customer. Insigna tech support had told me it should shut off within 2-3 minutes once charged. Geek Squad insisted no that isn't the way it works. Returned. It was an open box, but this is two units now, different models. Samsung A50 phone - does it matter the model of phone? Did not try a laptop charge.
Answered by Question
Page 2, Showing 21-30 of 30 questions
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