Questions & Answers

Name: Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White
Brand: Insignia™
SKU: 6420141
Price: 379.99 USD
Availability: InStock
Rating: 4.3 (2242 reviews)

Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White

Model:: NS-TWM35W1; |
SKU:: 6420141

User rating, 4.3 out of 5 stars with 2242 reviews.

Highly rated by customers for:

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QuestionI need a gas washer?
Asked 1 year ago by Sugar.
- Answer This is electric
  Answered 1 year ago by user171927
  Answer this question
QuestionHi. Does this hook up to your kitchen sink?
Asked 1 year ago by Mel.
- Answer My washing machine is in my basement, but any sink drain will work.
  Answered 1 year ago by GRG57
  Answer this question
QuestionIs ship direct available?
Asked 1 year ago by Anonymous.
- Answer Hi there! We appreciate your inquiry. The Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer can only be delivered or picked up at the store. If you would like to have this installed, we highly recommend doing a delivery. For more product information, you may check the link below. Dalainne | Insigina Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
  Answered 1 year ago by InsigniaCustomerSupport
  Answer this question
QuestionWhen I start the machine, I’m doesn’t fill first, it starts to rotate to wash. I have to power off, then start again. Am I doing this wrong?
Asked 1 year ago by RachP.
- Answer It auto fills. It's figuring the size of the load
  Answered 1 year ago by user171927
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Questioncan you use the tide pods in this machine
Asked 1 year ago by snickers.
- Answer Yes that’s what I use
  Answered 1 year ago by ScottD
  Answer this question
Questionwhat is the warranty
Asked 1 year ago by warranty.
- Answer no clue
  Answered 1 year ago by Anonymous
  Answer this question
QuestionIs there way to take the top of the washer off to see the lock switch?
Asked 1 year ago by Anonymous.
- Answer Hi, We encourage you not to take or do anything on the unit that would make its warranty null or void. If there is something that you would like to do with it then, it would be best to contact our customer support at (877) 467-4289 to provide more details and for further assistance. Additionally, for more product information, you may visit the link below. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 1 year ago by InsigniaCustomerSupport
  Answer this question
QuestionI bought a new washer for an Airbnb. I have the insignia top load because I wanted to be able to soak things which I could not do in the front load. The drum seems to bounce around and bang so hard that it moves the washer in front of the laundry rm door
Asked 1 year ago by MariaS.
- Answer You might have to adjust the legs on it or you can buy rubber pads to go under legs.
  Answered 1 year ago by BarbaraN
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Questiondoes it come with the hoses?
Asked 1 year ago by Tommy.
- Answer You have to buy those separately.
  Answered 1 year ago by Anonymous
  Answer this question
QuestionThe specs say the dryer is 30” deep, can anyone clarify if that is including the space needed for the venting tube, or will additional space be needed for that? The depth of the spot we are placing it is 32”
Asked 1 year ago by Brandy.
- Answer This is the actual depth of the dryer, additional space will be required.
  Answered 1 year ago by RonaldD
  Answer this question
QuestionHow much room is needed behind washer for hoses? I have a closet that is 30 inches deep, is that deep enough?
Asked 1 year ago by nancy6.
- Answer Less than you think. Most recommend 6 inches behind the washer for hoses. Clue- the metal hoses used by Best Buy are much narrower. A professional appliance repair owner told me 3 inches is plenty. This washer is BIG, in my small space. Note: They had to remove my washroom door in the basement to move in 25 inches wide, and 6 feet tall. I believe this washer is 27- 28 inches deep.
  Answered 1 year ago by HollyC
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Questionmine has been smelling like burning plastic twice in the first 25 loads?
Asked 1 year ago by jziggy.
- Answer Hi Jziggy, Washing machine drums typically spin with the assistance of a drive belt. If this belt becomes broken or badly connected, it can rub against other components, creating friction and a burning smell. Frequently, washing machines don't spin when the drive belt is broken. Please feel free to contact us directly at (877) 467-4289 Monday to Saturday 8 a.m. to 9 p.m. CT to sort this out. Insignia Support Shella https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 1 year ago by InsigniaCustomerSupport
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QuestionDo u need to put clothes in to do the Test spin? And does it make a GRRR sound during the wash cycle? Doesn't feel like it's agitating like the old kind? Seems to be doing the xtra rinse tho I didn't put it on nor do I see it lit up? So many hassles!
Asked 1 year ago by dj.
- Answer Very automated; I hope you got it leveled - very heavy. It agitates in a modern way; the drum is suspended from the top and floats in the water. Not attached to the sides. The machine decides. The machine knows the water level, and water temperature, and the Soak is for towels. It cleans very well. The machine will know when it needs an Extra Rinse. Note: Tap cold is hot and cold mixed. My hot water is turned up for Winter, so Tap Cold was nice and warm for Colors and Quick Wash.
  Answered 1 year ago by HollyC
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Questioncan you fill up with water and let the load soak overnight?
Asked 1 year ago by char.
- Answer Hi there! Soak is an automatic part of the cycles but is rather short and cannot be manually controlled. The only cycle that has an extended soak option is Towels and is only a little longer. Insignia Support Angela www.insigniaproducts.com/support
  Answered 1 year ago by InsigniaCustomerSupport
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Questionmy brand new washer does not spin out my clothes and just keeps washing for hours i have a load of clothes sitting in water and the washer won’t spin
Asked 1 year ago by elaine.
- Answer Call Support. It needs to be leveled most likely.
  Answered 1 year ago by HollyC
  Answer this question
QuestionIf I set up washer on small and starts washing but all of a sudden I decide to add little more clothing, Can I add more water by changing the cycle to large?
Asked 1 year ago by Kids.
- Answer You can change the Water Level by unlocking the lid. Make sure you do not change the Wash setting. If you chose Delicate washer choses Warm. Washer measures Small; leave it on Delicate. Change to Medium, let the water fill, and add clothes. This won't work if you change the Wash setting.
  Answered 1 year ago by HollyC
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QuestionDo you take away the old washer and dryer?
Asked 1 year ago by Kev.
- Answer It’s an extra fee but yes they will and the men who did ours did a fantastic job, they were in and out in minutes.
  Answered 1 year ago by user114732
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Questiondo you have an image of what the agitator inside looks like please?
Asked 1 year ago by izzy.
- Answer Hi Izzy, You may visit this link https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141 and click the image then you will see the agitator image for this unit. You can also see the "customer images" part. For more product details, please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 1 year ago by InsigniaCustomerSupport
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QuestionWhat are the package dimensions
Asked 2 years ago by Anonymous.
- Answer Hi there, We have the out of the box dimensions which is indicated on the product specifications but for package dimensions, please directly contact Best Buy at 1 (888) 237-8289 Monday-Saturday 8 am to 9pm CT. Insignia Support Molina https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 1 year ago by InsigniaCustomerSupport
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QuestionIf replacing an existing washer, what additional parts would I need to add to my purchase now, so they are included when delivery/installation team arrives...i.e drain or fill hoses?
Asked 2 years ago by Lowkey.
- Answer It comes with drain hose, depending on the age of old fill lines, would recommend you replace those with new washer install. It does come with two rubber washers with screens for fill hoses on the washer end.
  Answered 2 years ago by Neverlate4
  Answer this question

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Questions & Answers

Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White

Q: QuestionI need a gas washer?

Q: QuestionHi. Does this hook up to your kitchen sink?

Q: QuestionIs ship direct available?

Q: QuestionWhen I start the machine, I’m doesn’t fill first, it starts to rotate to wash. I have to power off, then start again. Am I doing this wrong?

Q: Questioncan you use the tide pods in this machine

Q: Questionwhat is the warranty

Q: QuestionIs there way to take the top of the washer off to see the lock switch?

Q: QuestionI bought a new washer for an Airbnb. I have the insignia top load because I wanted to be able to soak things which I could not do in the front load. The drum seems to bounce around and bang so hard that it moves the washer in front of the laundry rm door

Q: Questiondoes it come with the hoses?

Q: QuestionThe specs say the dryer is 30” deep, can anyone clarify if that is including the space needed for the venting tube, or will additional space be needed for that? The depth of the spot we are placing it is 32”

Q: QuestionHow much room is needed behind washer for hoses? I have a closet that is 30 inches deep, is that deep enough?

Q: Questionmine has been smelling like burning plastic twice in the first 25 loads?

Q: QuestionDo u need to put clothes in to do the Test spin? And does it make a GRRR sound during the wash cycle? Doesn't feel like it's agitating like the old kind? Seems to be doing the xtra rinse tho I didn't put it on nor do I see it lit up? So many hassles!

Q: Questioncan you fill up with water and let the load soak overnight?

Q: Questionmy brand new washer does not spin out my clothes and just keeps washing for hours i have a load of clothes sitting in water and the washer won’t spin

Q: QuestionIf I set up washer on small and starts washing but all of a sudden I decide to add little more clothing, Can I add more water by changing the cycle to large?

Q: QuestionDo you take away the old washer and dryer?

Q: Questiondo you have an image of what the agitator inside looks like please?

Q: QuestionWhat are the package dimensions

Q: QuestionIf replacing an existing washer, what additional parts would I need to add to my purchase now, so they are included when delivery/installation team arrives...i.e drain or fill hoses?

Top Rated

QuestionI need a gas washer?

QuestionHi. Does this hook up to your kitchen sink?

QuestionIs ship direct available?

QuestionWhen I start the machine, I’m doesn’t fill first, it starts to rotate to wash. I have to power off, then start again. Am I doing this wrong?

Questioncan you use the tide pods in this machine

Questionwhat is the warranty

QuestionIs there way to take the top of the washer off to see the lock switch?

QuestionI bought a new washer for an Airbnb. I have the insignia top load because I wanted to be able to soak things which I could not do in the front load. The drum seems to bounce around and bang so hard that it moves the washer in front of the laundry rm door

Questiondoes it come with the hoses?

QuestionThe specs say the dryer is 30” deep, can anyone clarify if that is including the space needed for the venting tube, or will additional space be needed for that? The depth of the spot we are placing it is 32”

QuestionHow much room is needed behind washer for hoses? I have a closet that is 30 inches deep, is that deep enough?

Questionmine has been smelling like burning plastic twice in the first 25 loads?

QuestionDo u need to put clothes in to do the Test spin? And does it make a GRRR sound during the wash cycle? Doesn't feel like it's agitating like the old kind? Seems to be doing the xtra rinse tho I didn't put it on nor do I see it lit up? So many hassles!

Questioncan you fill up with water and let the load soak overnight?

Questionmy brand new washer does not spin out my clothes and just keeps washing for hours i have a load of clothes sitting in water and the washer won’t spin

QuestionIf I set up washer on small and starts washing but all of a sudden I decide to add little more clothing, Can I add more water by changing the cycle to large?

QuestionDo you take away the old washer and dryer?

Questiondo you have an image of what the agitator inside looks like please?

QuestionWhat are the package dimensions

QuestionIf replacing an existing washer, what additional parts would I need to add to my purchase now, so they are included when delivery/installation team arrives...i.e drain or fill hoses?