Questions & Answers

Name: Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White
Brand: Insignia™
SKU: 6420141
Price: 399.99 USD
Availability: InStock
Rating: 4.3 (2400 reviews)

Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White

Model:: NS-TWM35W1; |
SKU:: 6420141

User rating, 4.3 out of 5 stars with 2400 reviews.

Highly rated by customers for:

Save $200

$599.99

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Questionwhat is the warranty
Asked 2 years ago by warranty.
- Answer no clue
  Answered 2 years ago by Anonymous
  Answer this question
QuestionIs there way to take the top of the washer off to see the lock switch?
Asked 2 years ago by Anonymous.
- Answer Hi, We encourage you not to take or do anything on the unit that would make its warranty null or void. If there is something that you would like to do with it then, it would be best to contact our customer support at (877) 467-4289 to provide more details and for further assistance. Additionally, for more product information, you may visit the link below. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 2 years ago by InsigniaCustomerSupport
  Answer this question
QuestionI bought a new washer for an Airbnb. I have the insignia top load because I wanted to be able to soak things which I could not do in the front load. The drum seems to bounce around and bang so hard that it moves the washer in front of the laundry rm door
Asked 2 years ago by MariaS.
- Answer You might have to adjust the legs on it or you can buy rubber pads to go under legs.
  Answered 2 years ago by BarbaraN
  Answer this question
Questiondoes it come with the hoses?
Asked 2 years ago by Tommy.
- Answer You have to buy those separately.
  Answered 2 years ago by Anonymous
  Answer this question
QuestionThe specs say the dryer is 30” deep, can anyone clarify if that is including the space needed for the venting tube, or will additional space be needed for that? The depth of the spot we are placing it is 32”
Asked 2 years ago by Brandy.
- Answer This is the actual depth of the dryer, additional space will be required.
  Answered 2 years ago by RonaldD
  Answer this question
QuestionHow much room is needed behind washer for hoses? I have a closet that is 30 inches deep, is that deep enough?
Asked 2 years ago by nancy6.
- Answer Less than you think. Most recommend 6 inches behind the washer for hoses. Clue- the metal hoses used by Best Buy are much narrower. A professional appliance repair owner told me 3 inches is plenty. This washer is BIG, in my small space. Note: They had to remove my washroom door in the basement to move in 25 inches wide, and 6 feet tall. I believe this washer is 27- 28 inches deep.
  Answered 2 years ago by HollyC
  Answer this question
Questionmine has been smelling like burning plastic twice in the first 25 loads?
Asked 2 years ago by jziggy.
- Answer Hi Jziggy, Washing machine drums typically spin with the assistance of a drive belt. If this belt becomes broken or badly connected, it can rub against other components, creating friction and a burning smell. Frequently, washing machines don't spin when the drive belt is broken. Please feel free to contact us directly at (877) 467-4289 Monday to Saturday 8 a.m. to 9 p.m. CT to sort this out. Insignia Support Shella https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 2 years ago by InsigniaCustomerSupport
  Answer this question
QuestionDo u need to put clothes in to do the Test spin? And does it make a GRRR sound during the wash cycle? Doesn't feel like it's agitating like the old kind? Seems to be doing the xtra rinse tho I didn't put it on nor do I see it lit up? So many hassles!
Asked 2 years ago by dj.
- Answer Very automated; I hope you got it leveled - very heavy. It agitates in a modern way; the drum is suspended from the top and floats in the water. Not attached to the sides. The machine decides. The machine knows the water level, and water temperature, and the Soak is for towels. It cleans very well. The machine will know when it needs an Extra Rinse. Note: Tap cold is hot and cold mixed. My hot water is turned up for Winter, so Tap Cold was nice and warm for Colors and Quick Wash.
  Answered 2 years ago by HollyC
  Answer this question
Questioncan you fill up with water and let the load soak overnight?
Asked 2 years ago by char.
- Answer Hi there! Soak is an automatic part of the cycles but is rather short and cannot be manually controlled. The only cycle that has an extended soak option is Towels and is only a little longer. Insignia Support Angela www.insigniaproducts.com/support
  Answered 2 years ago by InsigniaCustomerSupport
  Answer this question
Questionmy brand new washer does not spin out my clothes and just keeps washing for hours i have a load of clothes sitting in water and the washer won’t spin
Asked 2 years ago by elaine.
- Answer Call Support. It needs to be leveled most likely.
  Answered 2 years ago by HollyC
  Answer this question
QuestionIf I set up washer on small and starts washing but all of a sudden I decide to add little more clothing, Can I add more water by changing the cycle to large?
Asked 2 years ago by Kids.
- Answer You can change the Water Level by unlocking the lid. Make sure you do not change the Wash setting. If you chose Delicate washer choses Warm. Washer measures Small; leave it on Delicate. Change to Medium, let the water fill, and add clothes. This won't work if you change the Wash setting.
  Answered 2 years ago by HollyC
  Answer this question
QuestionDo you take away the old washer and dryer?
Asked 2 years ago by Kev.
- Answer It’s an extra fee but yes they will and the men who did ours did a fantastic job, they were in and out in minutes.
  Answered 2 years ago by user114732
  Answer this question
Questiondo you have an image of what the agitator inside looks like please?
Asked 2 years ago by izzy.
- Answer Hi Izzy, You may visit this link https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141 and click the image then you will see the agitator image for this unit. You can also see the "customer images" part. For more product details, please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 2 years ago by InsigniaCustomerSupport
  Answer this question
QuestionWhat are the package dimensions
Asked 2 years ago by Anonymous.
- Answer Hi there, We have the out of the box dimensions which is indicated on the product specifications but for package dimensions, please directly contact Best Buy at 1 (888) 237-8289 Monday-Saturday 8 am to 9pm CT. Insignia Support Molina https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 2 years ago by InsigniaCustomerSupport
  Answer this question
QuestionIf replacing an existing washer, what additional parts would I need to add to my purchase now, so they are included when delivery/installation team arrives...i.e drain or fill hoses?
Asked 2 years ago by Lowkey.
- Answer It comes with drain hose, depending on the age of old fill lines, would recommend you replace those with new washer install. It does come with two rubber washers with screens for fill hoses on the washer end.
  Answered 2 years ago by Neverlate4
  Answer this question
QuestionIs there a matching dryer and what are the dimensions for the dryer
Asked 2 years ago by Dumas.
- Answer Hi Dumas, Yes, there is a matching pairs with the Insignia 12-Cycle Electric Dryer (model NS-TDRE67W1) to help complete your laundry setup. The dimensions for the dryer are Product Height 41 3/4 inches.//Product Width 27 inches.//Product Depth 30 inches.//Depth With Door Open 49 1/4 inches.//Product Weight 121.3 pounds. Insignia Products. Shella https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 2 years ago by InsigniaCustomerSupport
  Answer this question
QuestionIs thiwasher refubish s
Asked 2 years ago by Anonymous.
- Answer No
  Answered 2 years ago by Anonymous
  Answer this question
QuestionCould I have the running time for all 12 wash modes? Thanks
Asked 2 years ago by Egg.
- Answer Hi Egg, this information is not something that can be provided. It varies by the weight of the clothes and how much clothing is put into the washer. Will be different each time. Mariepel C.| Insignia Products https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 2 years ago by InsigniaCustomerSupport
  Answer this question
QuestionWhy is the shipping so expensive. Don't need it installed I just need it delivered to my house.
Asked 2 years ago by Valorie.
- Answer My shipping was free
  Answered 2 years ago by BarbaraN
  Answer this question
QuestionThe length of time in the rinse and spin cycle
Asked 2 years ago by N.
- Answer It rinses so well that the clothes are almost dry so the length of time doesn't matter to me because I don't have to dry them as long as I used to
  Answered 2 years ago by Nickmay
  Answer this question

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Questions & Answers

Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White

Q: Questionwhat is the warranty

Q: QuestionIs there way to take the top of the washer off to see the lock switch?

Q: QuestionI bought a new washer for an Airbnb. I have the insignia top load because I wanted to be able to soak things which I could not do in the front load. The drum seems to bounce around and bang so hard that it moves the washer in front of the laundry rm door

Q: Questiondoes it come with the hoses?

Q: QuestionThe specs say the dryer is 30” deep, can anyone clarify if that is including the space needed for the venting tube, or will additional space be needed for that? The depth of the spot we are placing it is 32”

Q: QuestionHow much room is needed behind washer for hoses? I have a closet that is 30 inches deep, is that deep enough?

Q: Questionmine has been smelling like burning plastic twice in the first 25 loads?

Q: QuestionDo u need to put clothes in to do the Test spin? And does it make a GRRR sound during the wash cycle? Doesn't feel like it's agitating like the old kind? Seems to be doing the xtra rinse tho I didn't put it on nor do I see it lit up? So many hassles!

Q: Questioncan you fill up with water and let the load soak overnight?

Q: Questionmy brand new washer does not spin out my clothes and just keeps washing for hours i have a load of clothes sitting in water and the washer won’t spin

Q: QuestionIf I set up washer on small and starts washing but all of a sudden I decide to add little more clothing, Can I add more water by changing the cycle to large?

Q: QuestionDo you take away the old washer and dryer?

Q: Questiondo you have an image of what the agitator inside looks like please?

Q: QuestionWhat are the package dimensions

Q: QuestionIf replacing an existing washer, what additional parts would I need to add to my purchase now, so they are included when delivery/installation team arrives...i.e drain or fill hoses?

Q: QuestionIs there a matching dryer and what are the dimensions for the dryer

Q: QuestionIs thiwasher refubish s

Q: QuestionCould I have the running time for all 12 wash modes? Thanks

Q: QuestionWhy is the shipping so expensive. Don't need it installed I just need it delivered to my house.

Q: QuestionThe length of time in the rinse and spin cycle

Most-viewed items

Questionwhat is the warranty

QuestionIs there way to take the top of the washer off to see the lock switch?

QuestionI bought a new washer for an Airbnb. I have the insignia top load because I wanted to be able to soak things which I could not do in the front load. The drum seems to bounce around and bang so hard that it moves the washer in front of the laundry rm door

Questiondoes it come with the hoses?

QuestionThe specs say the dryer is 30” deep, can anyone clarify if that is including the space needed for the venting tube, or will additional space be needed for that? The depth of the spot we are placing it is 32”

QuestionHow much room is needed behind washer for hoses? I have a closet that is 30 inches deep, is that deep enough?

Questionmine has been smelling like burning plastic twice in the first 25 loads?

QuestionDo u need to put clothes in to do the Test spin? And does it make a GRRR sound during the wash cycle? Doesn't feel like it's agitating like the old kind? Seems to be doing the xtra rinse tho I didn't put it on nor do I see it lit up? So many hassles!

Questioncan you fill up with water and let the load soak overnight?

Questionmy brand new washer does not spin out my clothes and just keeps washing for hours i have a load of clothes sitting in water and the washer won’t spin

QuestionIf I set up washer on small and starts washing but all of a sudden I decide to add little more clothing, Can I add more water by changing the cycle to large?

QuestionDo you take away the old washer and dryer?

Questiondo you have an image of what the agitator inside looks like please?

QuestionWhat are the package dimensions

QuestionIf replacing an existing washer, what additional parts would I need to add to my purchase now, so they are included when delivery/installation team arrives...i.e drain or fill hoses?

QuestionIs there a matching dryer and what are the dimensions for the dryer

QuestionIs thiwasher refubish s

QuestionCould I have the running time for all 12 wash modes? Thanks

QuestionWhy is the shipping so expensive. Don't need it installed I just need it delivered to my house.

QuestionThe length of time in the rinse and spin cycle