A:Answer Hi Jziggy,
Washing machine drums typically spin with the assistance of a drive belt. If this belt becomes broken or badly connected, it can rub against other components, creating friction and a burning smell. Frequently, washing machines don't spin when the drive belt is broken. Please feel free to contact us directly at (877) 467-4289 Monday to Saturday 8 a.m. to 9 p.m. CT to sort this out.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285