Questions & Answers

Q: QuestionDo I need to buy extra plugs for the output? I have a cable plug and a Rocu with a plug but does the output plug come with the device?

Asked 6 years ago by ME.

• A:Answer You will need another 4K capable HDMI cable for the output. This product only comes with the switcher and power cable.

  Answered 6 years ago by Shimmy

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Q: QuestionIf I connect this to a new 4K Samsung smart TV and then plug a Nintendo switch and amazon fire stick into the switch, will it work?

Asked 6 years ago by Cmvelasco.

• A:Answer I have used a Nintendo Switch with this device and it works. I do not own an Amazon Firestick, but I have seen posts of other people saying that it does not work.

  Answered 6 years ago by Shimmy

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Q: QuestionDoes this pass Dolby vision?

Asked 6 years ago by JINI.

• A:Answer Yes

  Answered 6 years ago by Christian

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Q: QuestionCould this be connected to a TV that has only one HDMI port so that a both a FIOS box and a BlueRay player could both be simultaneously connected in tandem and work?

Asked 1 month ago by hiker.

• A:Answer Dear Customer, Thank you for your question. Yes, the Insignia 3‑Port HDMI Switch with 4K 60Hz and HDR Pass‑Through (Model NS‑HZ335) can be connected to a TV that has only one HDMI port. It allows you to plug in up to three HDMI devices, such as your Fios box and Blu‑ray player, and switch between them. Rafay | Insignia Products

  Answered 6 days ago by InsigniaCustomerSupport

  
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Q: QuestionDoes the switch have to be in line of sight for the remote to work or is bluetooth enabled?

Asked 1 month ago by Jammer.

Q: QuestionDoes it support e arc for sound

Asked 2 months ago by Anonymous.

Q: QuestionCan I use this for an output audio device leave a speaker and an hmda for video.

Asked 3 months ago by Anonymous.

Q: QuestionDoes this support standard HDMI

Asked 4 months ago by Jane254.

• A:Answer Yes

  Answered 1 month ago by user159296Verified Purchase

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Q: QuestionDo this product supports dolby atmos?

Asked 5 months ago by AngelM.

Q: QuestionHdcp compliant?

Asked 5 months ago by B.

Q: QuestionHow do I connect a gaming console and Dish joey to tv

Asked 6 months ago by Todd.

Q: QuestionCan the insignia switch product work with Samsung Frame TV?

Asked 6 months ago by TGS.

Q: QuestionCan I connect my soundbar to this ?

Asked 6 months ago by Vincent.

• A:Answer NO it is for connecting to the Tv not directly to the soundbar.

  Answered 5 months ago by PinkiePieVerified Purchase

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Q: QuestionDoes it work with laptops and desktops?

Asked 6 months ago by PLS.

Q: Questioncan you connect a sound bar to this splitter/

Asked 7 months ago by Sub.

• A:Answer Thank you for your inquiry! You can connect a soundbar to your setup that includes the **Insignia™ 3-Port HDMI Switch with 4K 60Hz and HDR Pass-Through**, but not directly to the switch itself. This HDMI switch is designed to take multiple input devices and send both video and audio through a single HDMI output to your TV. If your soundbar connects via HDMI ARC or eARC, the best approach is to connect the switch to your TV and then connect the soundbar to the TV’s HDMI ARC port, making sure ARC and CEC are enabled in the TV settings. If your soundbar uses optical or Bluetooth, you can connect it to the TV’s optical output or pair it wirelessly. Some soundbars with HDMI input and output may also allow you to place the soundbar between the switch and the TV, depending on their passthrough capabilities. Just keep in mind that this switch does not have a dedicated audio output, so the soundbar must be connected through or alongside the TV.

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionWill this switch support an HDMI that is converted from RCA wires?

Asked 7 months ago by gene.

• A:Answer Hi Gene! The Insignia 3-Port HDMI Switch is designed to handle standard HDMI signals, including 4K at 60Hz and HDR pass-through. However, it does not directly support RCA inputs—so if you're converting RCA to HDMI using a separate converter, compatibility depends on the quality and format of the converted signal. |Angelica| Insignia Products|

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs it compatible with this specific tv? https://www.bestbuy.com/site/sku/6492966.p?skuId=6492966&sb_share_source=PDP

Asked 8 months ago by Janaya.

• A:Answer Yes, the Insignia™ 3-Port HDMI Switch with 4K 60Hz and HDR Pass-Through is compatible with most modern TVs that support HDMI, including the 4K UHD TV with SKU: 6492966 from your link, as it supports 4K resolution at 60Hz, HDR pass-through, and HDCP 2.2, which is required for many streaming services and 4K content—so as long as your TV has an available HDMI input and supports 4K HDR (which it does), this switch will work perfectly. — Shiela | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionI have a new Samsung TV 65 inch DU6900. I bought this 3 point switch to control TV and JBL 2.0 sound bar. The HDMI cable is connected to the TV Arc and the other to the switch. It works OK but it will not turn the sound bar on and off. Why?

Asked 9 months ago by Ray.

• A:Answer Hi there. Your TV and soundbar setup is mostly working, but the soundbar isn't turning on and off as expected. This could be due to the HDMI-CEC settings not being enabled on either the TV or the soundbar. Make sure Anynet+ (HDMI-CEC) is turned on in your Samsung TV settings, and check whether your JBL soundbar supports HDMI-CEC. To test if the issue is with the switch, try connecting the soundbar directly to the TV’s HDMI ARC port and see if it powers on and off properly. If it does, then the switch is likely the problem. If HDMI-CEC isn't working through the switch, you may need to manually turn the soundbar on/off or use a universal remote that can control both devices. If you need help adjusting the settings, let me know. Ivy | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionI recently bought (and returned) a Switcher from Phillips that advertised 4K60FPS with HDR, but it could only input up to that signal and only output 1080p. If I plug in my PS5, will this product actually output be 4K60fps with HDR?

Asked 9 months ago by JonK.

• A:Answer Thank you for sharing your experience with the Phillips switcher. You're right to be cautious and confirm the capabilities of our Insignia™ 3-Port HDMI Switch. Yes, if you plug your PS5 into our Insignia™ 3-Port HDMI Switch and connect it to a 4K HDR TV with a high-speed HDMI cable, it will indeed output a 4K signal at 60 frames per second with HDR pass-through. Our product is specifically designed to support these higher bandwidth signals. It will take the 4K 60Hz HDR signal from your PS5 and pass it through to your TV without downgrading the resolution or losing the High Dynamic Range. Just ensure you are using HDMI cables that are rated for High Speed with Ethernet or better to guarantee the full bandwidth required for 4K 60Hz HDR. If you have any other questions or need further assistance, feel free to ask! - Mae | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
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