A:AnswerIf customer service can't help with a new cap or it takes a few days to get a new one, maybe try using the hose as a permanent drain hose into a bucket. Not ideal, but if you're dealing with this current heatwave, better than nothing.
A:AnswerThis particular unit comes with a hose and not a built-in container to collect water. Try locating the drain area at the back of your unit, attach the hose (which should have been included) then utilize a bucket to collect the water
A:AnswerI ended up having to replace mine due to my cat scratching it(I have 3 don't recall which I replaced), so don't recall this specific one's size. On average, they all seem to run in the 5.9-6 foot range. I have seen some online for 6.6 feet.
A:AnswerYes, they come with adjustable slats. You can use as many as you need or just the one. There are small screws for the slats to hold them together. This does help if the length is needed.
A:AnswerHi ILM24,
In order for us to properly assist you with your unit that keeps shutting off on its own, please contact us contact us via email or phone or you may also visit our website for more product information: https://www.insigniaproducts.com/. Please find the contact details below:
Insignia Customer Service
U.S. and Canada: 1-877-467-4289
Mexico: 01-800-926-3000
Daily 8 a.m. to 9 p.m. CT
Insignia Products
Lisa
https://insigniaproducts.com
A:AnswerHello Kimm,
The water shouldn't go on the floor. Please contact your retailer directly and take advantage of the return and exchange period.
Insignia Support
Louise
www.insigniaproducts.com/support
A:AnswerHi zteam,
As long as you install your air conditioner on an even surface, it will minimize noise and vibration.
Insignia Products
Lisa
https://insigniaproducts.com
