Questions & Answers

Q: QuestionDoes this dehumidifier drain to the outlet in the back when it’s not in continuous mode? Like only in a set humidity mode? I have been trying to drain it through the back outlet but the bucket keep on filling up.

Asked 2 years ago by Rus.

• A:Answer Make sure that the drain line is sloped towards the drain and that there are no high spots for the water to settle. I used a clear hose so I can see where the water stopped flowing. I adjusted the angle of the hose and now have no issues.

  Answered 1 year ago by user900161

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Q: QuestionFor this product what setting allows the dehumidifier to come on and off keeping the humidity at 45%? Comfort option seems to not work Great and continuous has it run 24/7. Appreciate the help.

Asked 2 years ago by Derek.

Q: QuestionHow much does this weigh in pounds?

Asked 2 years ago by Shamor.

• A:Answer Not sure how much but it is heavy for sure. It does have wheels so it’s super easy to move around and it’s a beast at removing water, best one I’ve ever used.

  Answered 2 years ago by Anonymous

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Q: Questionhow low does the RH% setting go

Asked 2 years ago by Anonymous.

• A:Answer 35

  Answered 2 years ago by YvetteCVerified Purchase

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Q: QuestionDoes it automatically shut off when the bucket is full?

Asked 2 years ago by Larry.

• A:Answer Yes it does

  Answered 2 years ago by ShellyVerified Purchase

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Q: QuestionWhere can I get filters for this and what size/type of filters does this dehumidifier take?

Asked 2 years ago by GZreviews.

• A:Answer You just have to clean the filter per the instructions in the book. It needs replacing when it is worn out and no longer serviceable.

  Answered 2 years ago by Anonymous

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Q: QuestionWhat country is this madein

Asked 2 years ago by Sal.

• A:Answer Hi Sal, Made in China. For more product details, please visit https://www.insigniaproducts.com/. Insignia Support Lea https://www.insigniaproducts.com/

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionThis is intended to be unattended in a buttoned up RV over the six months of summer in Florida hooked up to your drain hose. There are sometimes power outages. Will this resume running at previous setting when power returns?

Asked 2 years ago by outage.

• A:Answer yes

  Answered 2 years ago by LoftyVerified Purchase

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Q: QuestionAnyone have issues with it not collecting any water into the bucket after having been on awhile? Mine has the back filter area exposed, not against anything. It’s running. It came with the bottom of the box cut off and a lose screw fell out of it the unit

Asked 2 years ago by MelissaR.

• A:Answer My is not collecting water and humidity in the room is high

  Answered 2 years ago by LafemmeVerified Purchase

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Q: QuestionDoes this have a reservoir that can be emptied or does it have to be used with a drain hose?

Asked 2 years ago by Anonymous.

• A:Answer It has a reservoir and is easy to empty. Can also use a drain hose.

  Answered 2 years ago by PatriciaPVerified Purchase

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Q: QuestionHow much water does the bucket hold?

Asked 2 years ago by Sylvia.

• A:Answer 3 3/4 gallon capacity

  Answered 2 years ago by Anonymous

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Q: QuestionWhat dimension drain hose is used with this product? The 5/8 ID 3/4 OD is too big.

Asked 2 years ago by Reba.

• A:Answer Drain hose measures 1/4"ID x 33'L.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionIt turns off when the collection bucket is full which is GREAT! Is there a way to silence the auditory alarm? It wakes me up in the middle of the night once full, which is completely unnecessary.

Asked 2 years ago by Alarm.

• A:Answer I don’t even know how to get it to run on a steady temperature! It’s not user friendly at all wish I had purchased a different one! Good luck! L Vincent

  Answered 2 years ago by user126987

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Q: Questiondoes it have wheels?

Asked 3 years ago by judy.

• A:Answer Yes

  Answered 2 years ago by StephVerified Purchase

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Q: QuestionDoes the fan run continuous on this model or does it shut off when not collecting water?

Asked 3 years ago by Bobbi.

• A:Answer Runs continuous

  Answered 2 years ago by MilbabeVerified Purchase

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Q: QuestionUse griffon regular water or distillate water? also the hose includes with the item or I need to purchase for separately?

Asked 3 years ago by Jenny.

• A:Answer This is a DE-humidifier—It takes moisture OUT of the air. So you don’t add water to it. And it does come with a short hose.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionMy "float" seems heavy and contains no buoyant styrofoam like my other dehumidifiers do. Should the float arm have a buoyant element attached to cut off the power when the tank is full??

Asked 3 years ago by Sal.

• A:Answer You may have a dehumidifier that is defective. I have not had any problems with mine shutting off when full.

  Answered 3 years ago by Notdelivered

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Q: QuestionWhat is the coldest temperature that the dehumidifier will function in? My current basement dehumidifier doesn't kick in in the fall or spring - just hot summer days -- and I want to make sure my next one does. Thanks.

Asked 3 years ago by Janah.

• A:Answer The only thing I can say is that itbhas an automatic mode, which is what I keep it in. The automatic mode supposedly operates according to the temperature and the relative humidity that the unit senses, rather than just setting it to a manual humidity percentage.

  Answered 3 years ago by VincentVerified Purchase

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Q: Questiondoes this unit have rollers

Asked 3 years ago by denny.

• A:Answer Yes

  Answered 3 years ago by C680Verified Purchase

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