Questions & Answers

Q: QuestionHow long is the ventilation hose?

Asked 8 months ago by Anonymous.

• A:Answer Thank you for your inquiry! The ventilation hose for the Insignia™ 350 Sq. Ft. Portable Air Conditioner is approximately 5 feet (1.5 meters) in length. This provides enough flexibility for most standard window installations, allowing you to position the unit comfortably within range of a window for proper exhaust. Keith | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this window installation kit work with louvered windows?

Asked 8 months ago by Mamabear44.

• A:Answer The window installation kit included with the Insignia™ 350 Sq. Ft. Portable Air Conditioner is designed for standard vertical or horizontal sliding windows. Unfortunately, it is not compatible with louvered windows out of the box. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this unit need an additional hose.for drainage while running?

Asked 8 months ago by Angela.

• A:Answer The Insignia™ 350 Sq. Ft. Portable Air Conditioner does not usually require an additional drainage hose while running in normal cooling or fan mode, as it uses a self-evaporation system to expel most of the moisture through the exhaust hose. However, in high humidity conditions or when using the dehumidifier mode, the internal water tank may fill up more quickly. In such cases, you may need to manually drain the unit or attach a separate drainage hose to the lower drain outlet for continuous drainage. This hose is not included with the unit, so you would need to purchase one separately if needed. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhat voltage plug this portable unit uses

Asked 8 months ago by Zee.

• A:Answer The Insignia™ 350 Sq. Ft. Portable Air Conditioner requires a 115V, 60Hz power supply and uses a standard 3-prong grounding plug. Patricia | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes anyone know what replacement hose to buy? I tried to buy one of amazon and it didn't fit properly. I just bought this unit and the hose is broken. Insignia wont sent me a new one and wants me to drive the entire unit back to the store.

Asked 8 months ago by Anonymous.

• A:Answer For the Insignia™ 350 Sq. Ft. Portable Air Conditioner (Model: NS-AC08PWH1), the correct replacement exhaust hose should have a 5.9-inch diameter and typically extends up to 5 to 6 feet in length. We do not offer a replacement hose directly, and many generic hoses may not fit properly if the size is incorrect. When searching for a replacement, make sure to choose one that specifically lists 5.9 inches in diameter to ensure a proper fit. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this unit require a window?

Asked 8 months ago by Renee.

• A:Answer Yes, the Insignia™ 350 Sq. Ft. Portable Air Conditioner does require a window for proper operation. It comes with a window installation kit that fits vertical sliding windows between 19.4" and 62.2" wide. This kit is essential because the unit needs to vent hot air outside through an exhaust hose, which must be connected to a window. Patricia | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: Questiondoes this unit evaporate the condensation automatically while it's running or do you have to empty buckets every 20 minutes or so?

Asked 9 months ago by marty.

• A:Answer Thank you for your inquiry! The Insignia™ 350 Sq. Ft. Portable Air Conditioner is equipped with a self-evaporating system, which means it automatically evaporates most of the condensation it generates while cooling. This feature significantly reduces the need for manual draining under normal conditions. However, in environments with high humidity, the unit may still collect more moisture than it can evaporate, causing the internal reservoir to fill up. In such cases, you might need to manually drain the water using the bottom drain port. That said, it’s not typical to have to empty it every 20 minutes—if that’s happening, it could be due to unusually high humidity or a drainage issue.

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs it possible to shorten the exhaust hose by cutting it. It seems like the end rings are on permanently.

Asked 10 months ago by JimMac.

• A:Answer Thank you for your inquiry! It's generally not recommended to shorten the exhaust hose of your Insignia™ 350 Sq. Ft. Portable Air Conditioner by cutting it. The hose is designed to maintain optimal airflow and efficiency, and altering it could affect the performance of your air conditioner. Keith | Insignia Support

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionI lost the window panel. Where can I get the parts ?

Asked 1 year ago by Roxy.

• A:Answer You can find replacement parts for your Insignia™ 350 Sq. Ft. Portable Air Conditioner, including the window panel, through the following options: 1. Encompass: This site offers replacement parts for various Insignia models. You can search for your specific model (NS-AC08PWH1) to find the parts you need. 2. Midea: Since Insignia products are often manufactured by Midea, you can also check their replacement parts section for compatible parts. If you need further assistance or have any other questions, feel free to ask!

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionAC is blowing warm air on cool setting, spitting ice and I received a P1 code..I recently cleaned the filters and checked them today and found ice on the metal part after removing filter..I drained water from bottom but its still icing up.

Asked 1 year ago by Jewel.

• A:Answer You may have to let it continuously drain if you're in a high humidity environment. Also make sure you're draining the right port. One port is for the dehumidifier and one is for the cooling. You should also let it thaw out for a day while letting it drain and just run the fan setting to help it dry.

  Answered 1 year ago by StevenGVerified Purchase

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Q: QuestionI’ve had my NS-AC06PWH1 mobile air conditioner for less than half a year and I tried turning it on today only to find out that no air was blowing out. It turns on and sounds like it normally does when it works without the air actually coming out though.

Asked 1 year ago by Jay.

• A:Answer Clean the air filter and drain the water out.

  Answered 1 year ago by AlexanderM

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Q: QuestionDoes this unit require external venting? If not, I will be over to purchase soon!

Asked 1 year ago by Interested.

• A:Answer Hi there! Thank you for reaching out. Our Insignia 350 Sq. Ft. Portable Air Conditioner already came with a Exhaust Hose for ventilation. I hope this answers your question. If you have further questions, feel free to reach out. - Carl | Insignia Products

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow to use the drain hose that comes with the air-conditioned 10000 btu portable

Asked 1 year ago by susie.

• A:Answer Hi there! Thank you for reaching out. I understand you are having a hard time using the hose that came with your Insignia Portable Air Conditioner. For accurate assistance, please refer to the User’s Manual. This will help you better understand the Portable Air Conditioner. To access the User’s Manual, please click the link below, scroll down until you see FEATURES, then click it. Scroll down again to see the User’s Manual. Hope this helps! - Carl Insignia Support https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionI have bought portable ac unit and i drained it regularly and all the drainage are secured properly but it still leaks water and i can’t figure out from where and how i can stop it

Asked 1 year ago by Anonymous.

• A:Answer It's possible the fitting may have been tightened too tight and cracked. You could also try using thread tape to get a better seal on the threads of the fitting to keep it from leaking.

  Answered 7 months ago by MohnolithVerified Purchase

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Q: QuestionIs the remote IR or RF? Can i bring the remote to another room and it will still control the unit?

Asked 1 year ago by BBBB.

• A:Answer Thank you for your inquiry! The remote for the Insignia™ 350 Sq. Ft. Portable Air Conditioner is typically an infrared (IR) remote. IR remotes require a direct line of sight to the unit to function, meaning they need to be pointed directly at the air conditioner to control it. Therefore, you cannot bring the remote to another room and still control the unit, as the IR signal will not pass through walls or obstacles. If you need to control the air conditioner from another room, you might want to look into smart air conditioners or smart plugs that can be controlled via a smartphone app or consider a universal remote that supports RF (radio frequency) or Wi-Fi control, which does not require a direct line of sight and can work from different rooms. Keith | Insignia Support https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionFollow Me feature is not staying on. Instruction manual says that it switches off if AC unit doesn't get a temp reading for seven minutes. How do I troubleshoot this connection between the remote and AC unit so I can get Follow Me to work properly?

Asked 1 year ago by Vincent.

Q: QuestionI recently purchased an Insignia™ - 350 Sq. Ft. Portable Air Conditioner. I have never had any water run through the hose. The bucket I have the hose in is always dry. I assume since therre is a drain and hose that water should be coming out. Am i doi

Asked 1 year ago by Jon.

• A:Answer Drain pan fill then ac stops then use hose. Dehumidifier fuction needs hose to dehumidify.

  Answered 7 months ago by JJkHVerified Purchase

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Q: Question1. Is there a universal exhaust end we can purchase to be able to snap the exhaust onto a universal sliding glass door kit ? 2. There is an intermittent pulsing vibration shortly after turning on. How do we get it to stop? Sleeping will be difficult.

Asked 1 year ago by AJ.

• A:Answer Duct tape and cardboard will easily do the trick.

  Answered 1 year ago by AlexanderM

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Q: QuestionWhat is the pints/day rating of the 8,000 btu portable a/c? (The dehumidification rating). I cannot find it anywhere. Thank You!

Asked 1 year ago by Cran.