Questions & Answers

Q: QuestionCan you use powder laundry detergent in this washer? Also, I use epsom salt as a fabric softener with my current, old school washer. Would I still be able to use it for this washer? Thanks!

Asked 7 years ago by Marilyn.

• A:Answer The factory recommendation is to use an HE Detergent. I do not use powder however I think it would be okay because it has the standard (old school) agitator. I also think that using a small amount of Espom will be okay. It’s updated but still a typical 80’s washer. I love it by the way!

  Answered 7 years ago by AliceVerified Purchase

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Q: QuestionWhat happens to lint and stuff that gets washed out, does it just go out with the water, or is there a filter to be cleaned?? Thanks!

Asked 7 years ago by Newinsigniaowner.

• A:Answer It goes out with the water, there is no filter that I know of.

  Answered 7 years ago by DannyVerified Purchase

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Q: QuestionWhy does the washer agitate a few times then add the water?

Asked 7 years ago by Laurie.

• A:Answer It is weighing your load to figure out how much water will be required. This is normal.

  Answered 7 years ago by justttmmmmmmeeeeVerified Purchase

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Q: QuestionIs the rinse cycle warm or cold? Or can I choose?

Asked 7 years ago by Chica.

• A:Answer The rinse water temperature is cold.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWhere can I find a new water pump for this washer? We've had it about 5 years its been amazing but recently the water pump motor started to fail. I need to know where I can buy a new one please and thank you!

Asked 1 week ago by TrishDish.

Q: QuestionDoes the agitator operate at different speeds depending on which wash cycle you select? For example, does the agitator churn the clothes differently in normal wash mode verses whites wash mode?

Asked 1 month ago by Pgc1013.

Q: QuestionCan I replace a belt because the washer is not spinning anymore

Asked 2 months ago by Jenn.

Q: QuestionWhen my washer is filling with water, it goes back and forth between the main water and the water that goes into the softener compartment, even though I did not select the softener function. Then it over fills the softener compartment and leaks. Help!!!

Asked 3 months ago by Anonymous.

• A:Answer Thank you for your inquiry! It sounds like your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer may have an issue with how it distributes water during the fill cycle. Even when the softener function isn’t selected, water is being directed to the softener compartment, causing it to overfill and leak. This could be due to a faulty water inlet valve, which controls where water flows during different parts of the cycle. If the valve is stuck or malfunctioning, it might be sending water to the wrong compartment. Another possibility is a clogged or misaligned dispenser tray, which can cause water to back up and overflow. Additionally, a glitch in the control board or sensors might be triggering the softener valve incorrectly. It’s also worth double-checking your cycle settings, as some wash cycles may automatically include softener dispensing. Try resetting the washer by unplugging it for a few minutes, and clean the dispenser tray thoroughly. If you have further questions, please feel free to reach us via phone 1-877-467-4289 Monday-Saturday 8 a.m. to 9 p.m. CT. Keith | Insignia Support

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this machine come with a warranty

Asked 4 months ago by Tishe.

• A:Answer Hello Tishe! Yes, the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer comes with a one-year limited manufacturer's warranty for both parts and labor. This warranty covers defects in material and workmanship from the date of purchase as indicated on your receipt. Thank you! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: Questionhow can i know when the cycle is on large, medium or small

Asked 4 months ago by Bam.

• A:Answer Thank you for your inquiry! The Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer uses automatic water level sensors, which means it does not require you to manually select small, medium, or large load sizes. Instead, the washer detects the size of the load and adjusts the water level accordingly to ensure efficient washing and water usage. While you won’t see a specific indicator for “small,” “medium,” or “large,” the washer will automatically determine the appropriate amount of water based on the weight and type of laundry in the drum. Some models may show a status light or display during the sensing phase, but the water level itself is not manually adjustable.

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionDrain pump model number

Asked 4 months ago by Rick.

• A:Answer Thank you for your inquiry! The drain pump model number for the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer (Model: NS-TWM41WH8A) can typically be found through appliance parts suppliers such as Encompass/Partstore. This washer model has a dedicated parts page on their website, where you can select the correct revision of your unit and view all compatible components, including the drain pump. To find the exact model number, you can visit Encompass.com, choose the appropriate version of your washer, and locate the drain pump in the parts list. The listing will include the part number, description, and availability.

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionScrew are coming out in the tub where do you think it's coming from

Asked 4 months ago by Tone27610.

• A:Answer Tone27610, thank you for sharing your experience. It sounds like the screws in your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer might be coming loose from the drum or internal components. Here are a few possibilities: 1. Loose drum fasteners – Over time, vibrations can cause screws securing the drum to loosen. 2. Agitator or tub support issue – If the agitator or tub support is shifting, screws may work their way out. 3. Shock absorbers or suspension rods – If these parts are worn, excessive movement could lead to screws coming loose. I recommend checking the inside of the tub and around the agitator for any missing screws. If the issue persists, reaching out to Insignia customer support. Tine | Insignia Products

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan this washing machine be plugged into a regular socket the one you use around the house?

Asked 5 months ago by Crystal.

• A:Answer Hi Bre! Yes, the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer can be plugged into a regular household socket. It typically requires a standard 120V outlet and works on a 15–20 amp circuit, which is common in most homes. — Shiela | Insignia Support

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionMy washer won't drain, keeps giving a error message.

Asked 5 months ago by Eb.

• A:Answer It's certainly frustrating when your washer won't drain and is displaying an error message. This usually indicates a problem with the draining system. Here are a few basic troubleshooting steps you can try: First, check the drain hose at the back of the washer. Ensure it isn't kinked, twisted, or clogged. Straighten out any bends and make sure the end of the hose is not submerged in standing water in a drainpipe, as this can cause siphoning issues. Next, inspect the drainpipe or laundry sink where the hose empties. Make sure there isn't a blockage in the pipe itself. If you can safely do so, check for any visible obstructions. After performing these steps, try running a drain and spin cycle to see if the issue is resolved. If the washer still won't drain and the error message persists, it indicates a more complex problem that may require professional attention. Please contact our Insignia customer support team (877-467-4289) for further assistance. They can provide more specific troubleshooting based on the error code you are seeing or help schedule a service appointment. - Mae | Insignia Support

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionOur machine is brand new. When we run a load, we are noticing that there is not enough water per load. Everything is not being submerged. I watch it and it doesn't agitate enough to get the stuff that's out of water, under water. What is wrong????

Asked 6 months ago by Tia.

• A:Answer Thank you for your inquiry! Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer might be experiencing issues with water level and agitation. To troubleshoot, first check the water level settings to ensure they are appropriate for the load size. Overloading the washer can prevent proper agitation and water distribution, so try running a smaller load to see if the issue persists. Using the soak option, if available, can help ensure clothes are fully submerged before the wash cycle begins. Additionally, inspect for any blockages in the water inlet or filters that might be restricting water flow. Sometimes, resetting the washer by turning it off, unplugging it for a few minutes, and then restarting can resolve minor issues. If these steps don't resolve the problem, consulting the user manual or contacting Insignia customer support for further assistance might be necessary. Keith | Insignia Support

  Answered 6 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhy does is make loud banging noise when water is shut off during cycle?I hired a plumber and he said it is the washer, the noise is so loud I can't do laundry at night because the neighbors complain about it. Tried to contact best buy and got no help.

Asked 6 months ago by ThabyE.

• A:Answer Hi Thaby, thank you for reaching out. Please call us at 1-877-466-4289 so that we can further assist you with troubleshooting. - Carl | Insignia Support

  Answered 6 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs this dryer electric and what type of cord does it come with?

Asked 7 months ago by Anonymous.

• A:Answer Thank you for your inquiry! The Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer is part of a package that includes a 6.7 Cu. Ft. Electric Dryer. The dryer typically comes with a standard 3-prong cord. Keith | Insignia Support

  Answered 6 months ago by InsigniaCustomerSupport

  
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Q: QuestionI push start … It starts to work and then. … blue light up E5 blinking & washing machine stops Any ideas why & what can I do to get it going

Asked 7 months ago by Anonymous.

• A:Answer Thank you for your inquiry! It sounds like your Insignia washer is displaying an E5 error, which often indicates an issue with the impact switch or leveling. A common cause is that the washer is not level. Try this simple troubleshooting: first, ensure your washer is slid fully into its position. Then, open the lid and pour water into the tub up to the leveling circle. If the water touches the circle evenly all around, your washer is level. If not, carefully tilt the washer and adjust the leveling feet on the bottom front until the water level is even. Be sure not to extend the feet too much, as this can cause vibrations. If, after leveling, the E5 error persists, it's best to contact Insignia support for further assistance. They can help diagnose the problem and provide more specific solutions or arrange for repairs. - Mae | Insignia Support

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhy does the agitator start before water is dispensed into the basket? It gets lopsided before it even starts.

Asked 7 months ago by Navymom1994.

• A:Answer Hi Navymom1994, thank you for reaching out about your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. I'm sorry to hear that you're experiencing issues with the agitator starting before water is dispensed. This behavior can sometimes occur due to the washer's programming, which might initiate the agitator to help distribute the laundry evenly before the water fills the basket. However, if the agitator is causing the load to become lopsided, it could indicate an issue with the washer's balance or load sensing mechanism. Here are a few troubleshooting steps you can try: 1. Check the Load Distribution: Ensure that the laundry is evenly distributed around the agitator. Overloading or unevenly distributing clothes can cause imbalance issues. 2. Adjust the Washer Feet: Make sure the washer is level. Use a spirit level to check and adjust the feet of the washer if necessary. An unlevel washer can cause imbalance during the wash cycle. 3. Run a Test Cycle: Try running a test cycle with a smaller load to see if the issue persists. This can help determine if the problem is related to the load size or distribution. 4. Inspect the Agitator: Check the agitator for any visible damage or obstructions that might be affecting its movement. If these steps do not resolve the issue, it might be a good idea to contact our Insignia customer support for further assistance. Emman | Insignia Products

  Answered 7 months ago by InsigniaCustomerSupport

  
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