Questions & Answers

Q: QuestionWhy is "quick wash" a 44 min cycle? Is there a way to shorten the cycle? It is supposed to HE but honustly washing normal clothes for any longer than 20 min. max is just so wasteful! Am I missing something? What is the shortest cycle available? Thank

Asked 7 years ago by moeser.

• A:Answer The shortest wash on this machine takes 44 minutes.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI just purchased this washer after many reccomendations, and reading reviews. Can anyone tell me where the water inlets are? Up top or down low? My current Kenmore has them up high. Thanks

Asked 7 years ago by Jimflht.

• A:Answer Top east access

  Answered 7 years ago by ArbonalVerified Purchase

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Q: QuestionCan you use powder laundry detergent in this washer? Also, I use epsom salt as a fabric softener with my current, old school washer. Would I still be able to use it for this washer? Thanks!

Asked 7 years ago by Marilyn.

• A:Answer The factory recommendation is to use an HE Detergent. I do not use powder however I think it would be okay because it has the standard (old school) agitator. I also think that using a small amount of Espom will be okay. It’s updated but still a typical 80’s washer. I love it by the way!

  Answered 7 years ago by AliceVerified Purchase

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Q: QuestionWhat happens to lint and stuff that gets washed out, does it just go out with the water, or is there a filter to be cleaned?? Thanks!

Asked 7 years ago by Newinsigniaowner.

• A:Answer It goes out with the water, there is no filter that I know of.

  Answered 7 years ago by DannyVerified Purchase

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Q: QuestionWhy does the washer agitate a few times then add the water?

Asked 7 years ago by Laurie.

• A:Answer It is weighing your load to figure out how much water will be required. This is normal.

  Answered 7 years ago by justttmmmmmmeeeeVerified Purchase

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Q: QuestionIs the rinse cycle warm or cold? Or can I choose?

Asked 8 years ago by Chica.

• A:Answer The rinse water temperature is cold.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionIs the drum supposed to spin freely? With the washer off (and on) it will not spin by hand, even by force. I’m wondering if something was supposed to be removed/unlocked before use.

Asked 1 month ago by ConnorG.

• A:Answer Hello Emma, thank you for your question. Yes, the drum on the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer should spin freely by hand when the washer is off. If it will not turn at all, even with force, there may still be shipping materials or a transport lock in place that needs to be removed before use. These locks keep the drum secure during delivery and must be taken out for the washer to operate normally. If you’ve already removed all packaging and the drum still won’t move, our Insignia support team can help troubleshoot this for you, and you can connect with us through 877‑467‑4289, [email protected]. Sudeep | Insignia

  Answered 3 weeks ago by InsigniaCustomerSupport

  
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Q: QuestionHow do I find out what the codes mean? My washer will not drain it’s showing code error 10

Asked 3 months ago by 1121.

• A:Answer Chatgpt will answer almost any question you have!

  Answered 2 months ago by LawrenceFVerified Purchase

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Q: QuestionI purchased an Insignia 4.1 cf top load washing machine less than a year ago. It is still under warrantee. The drain pump has gone bad, and needs to be replaced, but apparently these pumps have been discontinued? Honor your warrantee!

Asked 4 months ago by Dave.

• A:Answer No

  Answered 3 months ago by TaniaRVerified Purchase

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Q: QuestionWho makes the Insignia washer?

Asked 4 months ago by Anonymous.

• A:Answer I believe Maytag makes these

  Answered 2 months ago by LawrenceFVerified Purchase

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Q: QuestionWhere can I find a new water pump for this washer? We've had it about 5 years its been amazing but recently the water pump motor started to fail. I need to know where I can buy a new one please and thank you!

Asked 5 months ago by TrishDish.

Q: QuestionDoes the agitator operate at different speeds depending on which wash cycle you select? For example, does the agitator churn the clothes differently in normal wash mode verses whites wash mode?

Asked 6 months ago by Pgc1013.

• A:Answer Yes

  Answered 3 months ago by TaniaRVerified Purchase

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Q: QuestionCan I replace a belt because the washer is not spinning anymore

Asked 7 months ago by Jenn.

Q: QuestionWhen my washer is filling with water, it goes back and forth between the main water and the water that goes into the softener compartment, even though I did not select the softener function. Then it over fills the softener compartment and leaks. Help!!!

Asked 8 months ago by Anonymous.

• A:Answer Thank you for your inquiry! It sounds like your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer may have an issue with how it distributes water during the fill cycle. Even when the softener function isn’t selected, water is being directed to the softener compartment, causing it to overfill and leak. This could be due to a faulty water inlet valve, which controls where water flows during different parts of the cycle. If the valve is stuck or malfunctioning, it might be sending water to the wrong compartment. Another possibility is a clogged or misaligned dispenser tray, which can cause water to back up and overflow. Additionally, a glitch in the control board or sensors might be triggering the softener valve incorrectly. It’s also worth double-checking your cycle settings, as some wash cycles may automatically include softener dispensing. Try resetting the washer by unplugging it for a few minutes, and clean the dispenser tray thoroughly. If you have further questions, please feel free to reach us via phone 1-877-467-4289 Monday-Saturday 8 a.m. to 9 p.m. CT. Keith | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this machine come with a warranty

Asked 8 months ago by Tishe.

• A:Answer Hello Tishe! Yes, the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer comes with a one-year limited manufacturer's warranty for both parts and labor. This warranty covers defects in material and workmanship from the date of purchase as indicated on your receipt. Thank you! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: Questionhow can i know when the cycle is on large, medium or small

Asked 9 months ago by Bam.

• A:Answer Thank you for your inquiry! The Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer uses automatic water level sensors, which means it does not require you to manually select small, medium, or large load sizes. Instead, the washer detects the size of the load and adjusts the water level accordingly to ensure efficient washing and water usage. While you won’t see a specific indicator for “small,” “medium,” or “large,” the washer will automatically determine the appropriate amount of water based on the weight and type of laundry in the drum. Some models may show a status light or display during the sensing phase, but the water level itself is not manually adjustable.

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionDrain pump model number

Asked 9 months ago by Rick.

• A:Answer Thank you for your inquiry! The drain pump model number for the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer (Model: NS-TWM41WH8A) can typically be found through appliance parts suppliers such as Encompass/Partstore. This washer model has a dedicated parts page on their website, where you can select the correct revision of your unit and view all compatible components, including the drain pump. To find the exact model number, you can visit Encompass.com, choose the appropriate version of your washer, and locate the drain pump in the parts list. The listing will include the part number, description, and availability.

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionScrew are coming out in the tub where do you think it's coming from

Asked 9 months ago by Tone27610.

• A:Answer Tone27610, thank you for sharing your experience. It sounds like the screws in your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer might be coming loose from the drum or internal components. Here are a few possibilities: 1. Loose drum fasteners – Over time, vibrations can cause screws securing the drum to loosen. 2. Agitator or tub support issue – If the agitator or tub support is shifting, screws may work their way out. 3. Shock absorbers or suspension rods – If these parts are worn, excessive movement could lead to screws coming loose. I recommend checking the inside of the tub and around the agitator for any missing screws. If the issue persists, reaching out to Insignia customer support. Tine | Insignia Products

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan this washing machine be plugged into a regular socket the one you use around the house?

Asked 9 months ago by Crystal.

• A:Answer Hi Bre! Yes, the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer can be plugged into a regular household socket. It typically requires a standard 120V outlet and works on a 15–20 amp circuit, which is common in most homes. — Shiela | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
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