A:AnswerThe crumb tray opens up for emptying and cleaning but it does not come out. A wet rag or sponge will handle it. I have had no problems with it.
A:AnswerI agree that the instructions are not very clear however here is how to do it.
1. Turn the top knob to toaster
2. Turn the bottom knob to the darkest toast setting(all the way around to the last setting)
3. Turn the middle knob to 15 minutes.
This will now burn the oil residue off the inside of the toaster oven.