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Hello Best Buy customer teamster830 and thank you for asking this question as an answer might help not only yourself, but some other Best Buy customers as well. Another Best Buy customer had a similar issue and in my attempt to provide an answer I checked for an on<>off power button located on my "same" model TV's chassis; however, I could find no such button. First, I would tackle what may be considered the "obvious" causes concerning your inability to power this TV on. Try replacing the batteries on the TV's remote control with fresh "quality" batteries. In the process of battery replacement, after you remove the remote control's battery compartment cover, try conducting a "visual" inspection and see if the remote control's connectors which make contact with the installed batteries will, in fact, be able to contact the installed batteries on a "consistent" basis. For example, in the past, when I've dropped my vehicle's remote key fob, the metal contact prongs shifted and they no longer were in the position to make contact with the installed batteries making the remote inoperable. I had to "gently" bend them back. Also, I make it a practice to connect my electrical appliances to power strip "surge" protectors and sometimes the "re-set" button needs to be re-activated. I would "unplug" your TV prior to doing the aforementioned--as a safeguard! Also make certain that your in-wall electrical wall outlet is functional--sometimes circuit breakers get "tripped" to off! After all of that (i.e., if your efforts did not produce results), I would phone Insignia Products--prior to returning the TV to the store, The Insignia tech support phone number is 1-877-467-4289 and they are available between the hours of 8:00 A.M. and 9:00 P.M. central time--seven (7) days per week. Your TV is only three (3) weeks old as of this writing! They "may" offer to send you a new remote control at no cost; however, that is up to them. If you get a new remote (I like the Insignia Remote model NS-RMT415 and I purchase it "separately"), I'd recommend installing fresh quality batteries like Duracell prior to use--if you so desire. Another option you have is to go on Best Buy's website and make an in-store appointment with Geek Squad as I was told by Insignia Tech Support that it is the Geek Squad which handles their Insignia Brand TV repairs. Because of the larger size of this TV, you may be eligible for a no-cost in-home service appointment; however, I would definitely check things out first. You would not want to experience any unnecessary expenses! It is my belief that whatever happens if you take the above measures that you will end up with a functional TV set which is what you want. I can't address anything that may have voided the great Insignia Products (Best Buy) warranty, but I wish the best for you Best Buy customer teamster830. You will find the Insignia tech support representatives to be so very knowledgeable and, as importantly to me when I've experienced my many encounters with their representatives, they are patient and make you feel welcome as an Insignia Products purchaser. Respectfully offered, my experience has been that Insignia tech support representatives want so much to make certain that your problem is solved that they often have placed my calls on hold--just to go that "extra" mile to obtain a solution if one were obtainable. Because the "user manual" is not available for this particular Insignia 43" TV model Online on InsigniaProducts.com, you might want to ask the Insignia tech support representative to forward one to you via E-mail for your future reference. Their user manuals are the most user friendly product guides which I've every encountered. It's really great that Best Buy would make this "forum" available to its customers as it serves as an opportunity to help one another--even when addressing issues that may be viewed as being problematic in nature.
I would recommend:
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