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Hello there, Your freezer’s compressor moves refrigerant through the appliance, generating heat as it runs. This heat dissipates to the sides of the freezer, helping prevent moisture from forming on the outside of the appliance. As a result, the exterior walls may sometimes feel hot to the touch. As your refrigerator cycles on and off to maintain the appropriate temperature, the outside walls may feel warmer or cooler at different times. This is a normal and necessary function of your appliance. Renee, Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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