A:AnswerMake sure that your pc does not already have blue tooth installed. Mine did but was broken. I could not get any adapter to work until I realized that I needed to completely disable the onboard blue tooth. Once I did that, I was able to get this adapter to work with my devices.
A:AnswerI should have included that I have a Windows 10 operating system, but the Tech Support person said that this device does not work with Windows 10.