Questions & Answers

Q: QuestionWhat warranty does Best Buy provide for this product? Excluding extended coverages for purchase.

Asked 3 months ago by Warranty.

• A:Answer Hello! Thank you for your question. The Insignia Bluetooth Stereo Turntable includes a 1‑year limited manufacturer warranty, which begins on the date of purchase. Darshan | Insignia

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionOn a turntable base there is 2 little pieces of plastic.This taped to each side, what is that clear plastic for\nI've got this here

Asked 3 months ago by Gary.

Q: QuestionCan this play 45

Asked 3 months ago by We.

• A:Answer Hello! Thank you for your question about the Insignia Bluetooth Stereo Turntable, and yes, this model can play 45 RPM records as well as 33‑1/3 RPM records, as the manual belt‑drive design supports both speeds for standard 12‑inch records. Darshan | Insignia

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the recommended counterweight numbers

Asked 4 months ago by JJ.

• A:Answer 3-3.5. I got an inexpensive scale from the big online retailer to help set it. Much easier that way

  Answered 3 months ago by DarthDadVerified Purchase

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Q: QuestionIS THIS TURNTABLE AUTOSTOP?

Asked 4 months ago by SherryZ.

• A:Answer Yes. It stops at the end of the grooves, but you have to manually retrieve the arm back to its rest to prevent damage to the needle/stylus. I.e.: manual turntable.

  Answered 4 months ago by DavidHVerified Purchase

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Q: QuestionIs this automatic

Asked 4 months ago by Me.

• A:Answer No. You have to cue and recover the stylus/arm manually.

  Answered 4 months ago by DavidHVerified Purchase

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Q: QuestionWhy doesn’t my record player work with my AirPods Pro 3, they connect and pause and unpause but they don’t play audio and when unpaused I only hear the audio for a second

Asked 4 months ago by Adelfoflames.

• A:Answer Hello, Thank you for the question! The turntable can connect to Air Pods, but Air Pods Pro use a low‑latency Bluetooth profile that isn’t fully compatible with continuous audio streaming from many Bluetooth turntables. This can cause the audio to play for a moment and then stop or pause, just like you’re experiencing. Because of this Bluetooth limitation, the turntable may not be able to maintain a stable audio stream to Air Pods, even though it shows as connected. Poojitha | Insignia

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionHi there I currently have this can someone please help me with helping me get the audio to work with my rca speakers.

Asked 5 months ago by Sarah.

• A:Answer Hello Sarah, thank you for contacting us. We understand you’re looking for assistance with connecting your Insignia Bluetooth Stereo Turntable to your RCA speakers. To ensure you have the correct settings for your specific audio equipment and to receive detailed troubleshooting steps for your wired connection, please redirect your inquiry to insigniasupport@bestbuy.com or contact our dedicated support team at 1-877-467-4289 for further assistance. Narendra | Insignia

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionDo you know when this product will restock?

Asked 5 months ago by Available.

Q: QuestionDo my speakers have to be over a certain wattage or can I connect it to standard computer speakers?

Asked 5 months ago by Kai.

• A:Answer Any Bluetooth will do

  Answered 5 months ago by DJfreezeVerified Purchase

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Q: QuestionDoes this have a built in pre amp? Or will I have to get one

Asked 5 months ago by Cool.

• A:Answer Yes. It can be switched on and off.

  Answered 5 months ago by VriksaVerified Purchase

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Q: QuestionDoes this turntable need a pre-amp?

Asked 6 months ago by Momo.

• A:Answer No, it has one built in, but you can add one if you want. But it’s really not needed.

  Answered 4 months ago by DavidHVerified Purchase

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Q: QuestionDoes this turntable have wifi capability?

Asked 7 months ago by Wifi.

• A:Answer Blutooth NOT wife.

  Answered 5 months ago by VriksaVerified Purchase

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Q: QuestionWhat is the thickness of the felt turntable slip mat?

Asked 9 months ago by Kev.

• A:Answer Not sure, but thin and not that great. It's fine to start with, but would recommend replacing when you can.

  Answered 3 months ago by DarthDadVerified Purchase

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Q: QuestionWhat are the dimensions of the box it comes in?

Asked 9 months ago by hupey.

Q: QuestionI bought this record player a year ago. I never tried the Bluetooth or plug in option. I recently tried them both and both options does not work. Bluetooth won’t connect to my headphones, I tried the plug in and doesn’t work as well. What am I doing wrong

Asked 9 months ago by Jones.

Q: QuestionTURN TABLE WILL NOT TURN ON

Asked 11 months ago by Anonymous.

• A:Answer If your Insignia™ Bluetooth Stereo Turntable won’t turn on, there are a few things you can try to troubleshoot the issue. First, ensure the power adapter is securely connected to both the turntable and a working wall outlet sometimes switching outlets can help rule out a power source problem. Try unplugging the unit for about 10–15 seconds and then plugging it back in to perform a soft reset. If there are no lights or signs of power, inspect the power button and check for any visible damage or loose connections. Also, make sure the belt under the platter is properly installed, as an incorrectly seated belt can prevent the turntable from functioning. If none of these steps resolve the issue, you may contact our customer service team for further assistance. Patricia | Insignia Support

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan I hook it up to my receiver?

Asked 1 year ago by Anonymous.

• A:Answer Hey there! Yes, you can hook up the Insignia™ Bluetooth Stereo Turntable to your receiver. It has a switchable phono or preamp line output, allowing you to connect it directly to your receiver or other audio components. Enjoy your vinyl collection! - Shiela | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionCan I connect this turntable to my Google nest audio speaker via Bluetooth, and if so, how?

Asked 1 year ago by Googlecompatibility.

• A:Answer Hi! Thank you for reaching out. To place the turntable into Bluetooth pairing mode, press the Bluetooth button located on the bottom right corner. When the indicator light begins blinking red and blue, it indicates that Bluetooth is in pairing mode. I hope this information is helpful, and if you have any further questions, please feel free to ask! - Carl | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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