Questions & Answers

Q: QuestionWhen will this restock?

Asked 11 months ago by turnjax.

Q: QuestionMy new Hisense 8N TV has Bluetooth but my Receiver & speakers do not. Will this turntable connect and play to the TV and then send audio out the ARC to my receiver?

Asked 11 months ago by WilliamM.

• A:Answer Yes, your setup should work. Here's how it can be done: 1. Pair your Insignia™ Bluetooth Stereo Turntable with your Hisense 8N TV via Bluetooth. This will allow the audio from the turntable to play through the TV's speakers. 2. Use the ARC (Audio Return Channel) feature on your Hisense TV to send the audio signal to your receiver. Connect an HDMI cable from the TV's ARC-enabled HDMI port to the corresponding HDMI port on your receiver. This setup will enable you to play audio from your turntable through your TV and then route it to your receiver and speakers via ARC. If you encounter any issues or need further assistance, feel free to ask!

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan this play a 10" record?

Asked 11 months ago by Adam.

• A:Answer Depends. It can play at 33 1/3 and 45 RPM. 10" records typically play at either 33 1/3 or 78 RPM, so you can play them as long as they play at 33 1/3 RPM.

  Answered 4 months ago by LukeFVerified Purchase

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Q: QuestionDo I have to put this together , weights, fishing line etc. or is it ready to go?

Asked 11 months ago by Assembly.

• A:Answer Yes, you have to install the belt, weights, and plate, but the instructions were fairly simple. The counterweight is the only part I had a hard time with, but that could be chalked up to user error.

  Answered 4 months ago by LukeFVerified Purchase

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Q: QuestionCan I connect my Amazon Alexa to the record player or do you need a different kind of Bluetooth speaker?

Asked 11 months ago by jkr.

Q: QuestionHow do I turn off turntable Bluetooth? Using RCA inputs, switch on "Line". To play with normal speaker volume I hold turntable Bluetooth button and push receiver phono button. Plays normal for 2 min then re-connects to receiver like clockwork every 2 min.

Asked 1 year ago by MusicMan.

Q: QuestionIt appears that the motor went out on this record player. Belt is fine but no spindle rotation at all. What is the part number for a new motor and where can I get one?

Asked 1 year ago by Ben.

• A:Answer I'm sorry to hear about the issue with your Insignia™ Bluetooth Stereo Turntable. The motor part number for this model is not readily available in the user manual or typical product listings. However, you can obtain the replacement motor through the following steps: 1. Visit Encompass Parts: This website often carries replacement parts for Insignia products. You can search for your specific model (NS-BTST21) to find the motor and other components. 2. Check with Local Repair Shops: Sometimes local electronics repair shops can source the parts you need or offer compatible alternatives. If you need further assistance or have any other questions, feel free to ask!

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow do I detach the turntable cover

Asked 1 year ago by ds.

• A:Answer To detach the cover of the Insignia™ Bluetooth Stereo Turntable, follow these steps: 1. Open the Dust Cover: Lift the dust cover to its fully open position. 2. Locate the Hinges: Find the hinges at the back of the turntable where the cover is attached. 3. Remove the Cover: Gently lift the cover upwards from the hinges. It should detach easily without requiring much force. If you encounter any resistance, make sure you're lifting straight up to avoid damaging the hinges. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWill I need to buy speakers for this turntable?

Asked 1 year ago by Steve65.

• A:Answer Thank you for your inquiry! Yes, you will need to buy speakers for the Insignia™ Bluetooth Stereo Turntable if you want to play music aloud. This turntable does not have built-in speakers, so you’ll need to connect it to external speakers via Bluetooth or use wired speakers with an amplifier to enjoy your records. Keith | Insignia Support https://www.bestbuy.com/site/insignia-bluetooth-stereo-turntable-black/6432620.p?skuId=6432620

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhat are some recommended speakers you would use for this record player? Something affordable but good quality. If you have an array of options I could look at that would be appreciated as well! Thank you

Asked 1 year ago by Anonymous.

• A:Answer Probably way late to this but I chose the Insignia 2.1 Speaker system. The cables are a bit of a mess and the RGB lights (thankfully) can be turned off, but for $50 they sound INCREDIBLE. The bass is deep and can be adjusted, and the mid and treble is quite nice. It's also much more compact than giant bookcase speakers and their color matches well with the record player.

  Answered 4 months ago by LukeFVerified Purchase

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Q: QuestionDo I need to use a phono preamp before jacking into the receiver?

Asked 1 year ago by Fester.

• A:Answer Hi Fester, Yes, Wired phono or preamp connection Switchable phono or preamp line output lets you easily connect directly to your receiver, standalone powered speakers, computer, and other components. Insignia support Irene https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionAfter using this for a while, the bluetooth function suddenly does not work even though it still spins. It won't connect to any bluetooth speaker nor does the bluetooth light turn on. Is this a power issue or a bluetooth issue??

Asked 1 year ago by David.

• A:Answer Hi David, We apologize for your experience with this product. We really want to help you address this issue. Please perform the following troubleshooting steps: - Press and hold the (Bluetooth pairing) button for two seconds to make sure that your turntable is switched to transmittingmode. - Make sure that your Bluetooth speaker is turn on and in Bluetooth mode. See the instructions that came with your Bluetooth speaker. - Move your Bluetooth speaker closer to your turntable. For us to better assist you, please contact us directly at 1-877-467-4289 so we can provide the best possible solution. Insignia Products Marites www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionMy receiver do not have a Phono Input. Can I connect this to any of the Analog Audio Inputs (Red & White RCAs), like the one for CD players?

Asked 1 year ago by Charlie1.

• A:Answer Hi Charlie1, Yes. You can simply connect it through the RCA jacks. Shai | Insignia Support https://www.bestbuy.com/insignia

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionMy turntable only spins when it is set on 45 rpm. When it is on 331/3 the platter won’t spin. How do I get it to spin?

Asked 2 years ago by John.

• A:Answer Make sure that the belt is not twisted, then use your thumb to stretch the belt until it reaches the round hole in the platter. If issue persists, please call our Customer Service at 1-877-467-4289. Our team will be happy to assist you with your concern. Dina || Insignia Support || https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes the volume knob affect the volume of the RCA outputs or only the bluetooth connection?

Asked 2 years ago by Ayoo.

• A:Answer It controls EVERYTHING!!! It even controls whether or not YOU control it's controls.. obviously.

  Answered 2 years ago by KashAddictKitty

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Q: QuestionContext: I am new to the vinyl world but I am a electronics enthusiast With research I have discovered that some turntables allow you to upgrade/swap out the headshell via a 4pin socket I wondered if that’s possible here

Asked 2 years ago by H4rdW4reH4cker.

• A:Answer No, this arm has a fixed headshell. You can install different cartridges on it, but you will have to do it the old-fashioned way. Install the cartridge on the arm while it is attached to the turntable.

  Answered 2 months ago by JsenearVerified Purchase

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Q: QuestionDoes anyone know how I can get a replacement power cord for this?

Asked 2 years ago by thsieh0111.

• A:Answer Any standard sterio cord should work.

  Answered 1 year ago by Anonymous

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Q: QuestionIs it possible to turn off Bluetooth for this device? I want to use the line out/RCA, but Bluetooth keeps finding devices to connect.

Asked 2 years ago by BassBruce.

• A:Answer It's possible, yes.

  Answered 2 years ago by KashAddictKitty

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Q: QuestionIs the cartridge included

Asked 2 years ago by Kjones61.

• A:Answer Yes

  Answered 2 years ago by AnonymousVerified Purchase

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