Questions & Answers

Q: QuestionDo my speakers have to be over a certain wattage or can I connect it to standard computer speakers?

Asked 2 months ago by Kai.

• A:Answer Any Bluetooth will do

  Answered 2 months ago by DJfreezeVerified Purchase

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Q: QuestionDoes this have a built in pre amp? Or will I have to get one

Asked 2 months ago by Cool.

• A:Answer Yes. It can be switched on and off.

  Answered 2 months ago by VriksaVerified Purchase

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Q: QuestionDoes this turntable need a pre-amp?

Asked 2 months ago by Momo.

• A:Answer No, it has one built in, but you can add one if you want. But it’s really not needed.

  Answered 2 weeks ago by DavidHVerified Purchase

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Q: QuestionDoes this turntable have wifi capability?

Asked 3 months ago by Wifi.

• A:Answer Blutooth NOT wife.

  Answered 2 months ago by VriksaVerified Purchase

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Q: QuestionWhat is the thickness of the felt turntable slip mat?

Asked 6 months ago by Kev.

• A:Answer Not sure, but thin and not that great. It's fine to start with, but would recommend replacing when you can.

  Answered 1 week ago by DarthDadVerified Purchase

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Q: QuestionWhat are the dimensions of the box it comes in?

Asked 6 months ago by hupey.

Q: QuestionI bought this record player a year ago. I never tried the Bluetooth or plug in option. I recently tried them both and both options does not work. Bluetooth won’t connect to my headphones, I tried the plug in and doesn’t work as well. What am I doing wrong

Asked 6 months ago by Jones.

Q: QuestionTURN TABLE WILL NOT TURN ON

Asked 8 months ago by Anonymous.

• A:Answer If your Insignia™ Bluetooth Stereo Turntable won’t turn on, there are a few things you can try to troubleshoot the issue. First, ensure the power adapter is securely connected to both the turntable and a working wall outlet sometimes switching outlets can help rule out a power source problem. Try unplugging the unit for about 10–15 seconds and then plugging it back in to perform a soft reset. If there are no lights or signs of power, inspect the power button and check for any visible damage or loose connections. Also, make sure the belt under the platter is properly installed, as an incorrectly seated belt can prevent the turntable from functioning. If none of these steps resolve the issue, you may contact our customer service team for further assistance. Patricia | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan I hook it up to my receiver?

Asked 10 months ago by Anonymous.

• A:Answer Hey there! Yes, you can hook up the Insignia™ Bluetooth Stereo Turntable to your receiver. It has a switchable phono or preamp line output, allowing you to connect it directly to your receiver or other audio components. Enjoy your vinyl collection! - Shiela | Insignia Support

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan I connect this turntable to my Google nest audio speaker via Bluetooth, and if so, how?

Asked 1 year ago by Googlecompatibility.

• A:Answer Hi! Thank you for reaching out. To place the turntable into Bluetooth pairing mode, press the Bluetooth button located on the bottom right corner. When the indicator light begins blinking red and blue, it indicates that Bluetooth is in pairing mode. I hope this information is helpful, and if you have any further questions, please feel free to ask! - Carl | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhen will this restock?

Asked 1 year ago by turnjax.

Q: QuestionMy new Hisense 8N TV has Bluetooth but my Receiver & speakers do not. Will this turntable connect and play to the TV and then send audio out the ARC to my receiver?

Asked 1 year ago by WilliamM.

• A:Answer Yes, your setup should work. Here's how it can be done: 1. Pair your Insignia™ Bluetooth Stereo Turntable with your Hisense 8N TV via Bluetooth. This will allow the audio from the turntable to play through the TV's speakers. 2. Use the ARC (Audio Return Channel) feature on your Hisense TV to send the audio signal to your receiver. Connect an HDMI cable from the TV's ARC-enabled HDMI port to the corresponding HDMI port on your receiver. This setup will enable you to play audio from your turntable through your TV and then route it to your receiver and speakers via ARC. If you encounter any issues or need further assistance, feel free to ask!

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionCan this play a 10" record?

Asked 1 year ago by Adam.

• A:Answer Depends. It can play at 33 1/3 and 45 RPM. 10" records typically play at either 33 1/3 or 78 RPM, so you can play them as long as they play at 33 1/3 RPM.

  Answered 7 months ago by LukeFVerified Purchase

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Q: QuestionDo I have to put this together , weights, fishing line etc. or is it ready to go?

Asked 1 year ago by Assembly.

• A:Answer Yes, you have to install the belt, weights, and plate, but the instructions were fairly simple. The counterweight is the only part I had a hard time with, but that could be chalked up to user error.

  Answered 7 months ago by LukeFVerified Purchase

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Q: QuestionCan I connect my Amazon Alexa to the record player or do you need a different kind of Bluetooth speaker?

Asked 1 year ago by jkr.

Q: QuestionHow do I turn off turntable Bluetooth? Using RCA inputs, switch on "Line". To play with normal speaker volume I hold turntable Bluetooth button and push receiver phono button. Plays normal for 2 min then re-connects to receiver like clockwork every 2 min.

Asked 1 year ago by MusicMan.

Q: QuestionIt appears that the motor went out on this record player. Belt is fine but no spindle rotation at all. What is the part number for a new motor and where can I get one?

Asked 1 year ago by Ben.

• A:Answer I'm sorry to hear about the issue with your Insignia™ Bluetooth Stereo Turntable. The motor part number for this model is not readily available in the user manual or typical product listings. However, you can obtain the replacement motor through the following steps: 1. Visit Encompass Parts: This website often carries replacement parts for Insignia products. You can search for your specific model (NS-BTST21) to find the motor and other components. 2. Check with Local Repair Shops: Sometimes local electronics repair shops can source the parts you need or offer compatible alternatives. If you need further assistance or have any other questions, feel free to ask!

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow do I detach the turntable cover

Asked 1 year ago by ds.

• A:Answer To detach the cover of the Insignia™ Bluetooth Stereo Turntable, follow these steps: 1. Open the Dust Cover: Lift the dust cover to its fully open position. 2. Locate the Hinges: Find the hinges at the back of the turntable where the cover is attached. 3. Remove the Cover: Gently lift the cover upwards from the hinges. It should detach easily without requiring much force. If you encounter any resistance, make sure you're lifting straight up to avoid damaging the hinges. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWill I need to buy speakers for this turntable?

Asked 1 year ago by Steve65.

• A:Answer Thank you for your inquiry! Yes, you will need to buy speakers for the Insignia™ Bluetooth Stereo Turntable if you want to play music aloud. This turntable does not have built-in speakers, so you’ll need to connect it to external speakers via Bluetooth or use wired speakers with an amplifier to enjoy your records. Keith | Insignia Support https://www.bestbuy.com/site/insignia-bluetooth-stereo-turntable-black/6432620.p?skuId=6432620

  Answered 1 year ago by InsigniaCustomerSupport

  
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