Questions & Answers

Q: QuestionWill audio still be sent through hdmi out while sending digital 5.1 audio through optical out on this device? If not, does such a device exist?

Asked 2 years ago by Mark.

Q: QuestionI just bought a Samsung 65” Class QN90B Neo QLED 4K Smart Tizen TV. I have a Bose Companion® 3 Multimedia Speaker System. Can I use this to hook my Bose Companion® 3 Multimedia Speaker into one of my free HDMI ports to get better sound from the TV.

Asked 2 years ago by Tony.

Q: QuestionCan you input a 5.1 LPCM via HDMI and convert that to output to dobly digital 5.1 over optical?

Asked 2 years ago by jingato.

• A:Answer Hi, NS-HZ340 is to extract audio from HDMI. It doesn't support audio convert function.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionI want to convert the audio only from a new blu-ray DVD/CD player HDMI output to my older Technics AV Control stereo receiver with RCA in jacks only to use my external speakers. Will this work for that?

Asked 2 years ago by Gary.

• A:Answer Yes,if you buy it new there is an adapter from 3.5mm trs to rca ,if you buy it used you may have to buy an adapter.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI have this hooked up to HDMIbaseT going to a Sony projector using a lightning to HDMI and hooked l to a iPhone. It works for a short time and looses signal. I also use a HDMI from a laptop. It drops signal intermittently. Will this not support this?

Asked 2 years ago by cb36353.

• A:Answer If laptop support HDMI output, you can plug it to NS-HZ340 and output to Sony projector. For iphone connecto to a lightning to HDMI convert, plz make sure if it is from apple dealer. Since it's a converter, it might cause signal loss or has compatibility issue.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionI have the sonos arc soundbar but my TV only has HDMI ARC. Will using this device give me dolby atmos when hooked up to the arc hdmi port on my TV?

Asked 2 years ago by Ismael.

• A:Answer Hi, NS-HZ340 can't support ARC function.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this unit introduce any delay (latency) in the audio compared to the video when using the analog output option?

Asked 2 years ago by Sounddoc.

• A:Answer NS-HZ340 is to attracted audio from HDMI. There's nearly no audio latency between video & audio. If you still can feel the latency, it's suggested you can adjust the latency time from TV side.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionWould this connect my Xbox to my Razer leviathan speaker?

Asked 2 years ago by Aidan1200.

• A:Answer Plz check if Razer leviathan speaker with optical and along 3.5 mm input. If not, it can't connect with NS-HZ340.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionConnect Denon AVR-S750H HDMI Out to HDMI Audio Extractor HDMI In Connect 3.5mm Headphones to Audio Out (3.5mm) Get no audio. Please Advise

Asked 2 years ago by DickG.

• A:Answer Plz make sure if HDMI output on Denon AVR is for both audio & video. If yes, plz set the HDMI output as 2ch so that the 3.5 mm on NS-HZ340 can output.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionUse to work great. Now it passes through and ignores the phono connection completely. Why?

Asked 2 years ago by Anonymous.

• A:Answer Please make sure if the HDMI output of phone is HDMI audio and video format. If not, devices will not communicate then further not work.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionI have a smart tv i no longer can get Netflix so I bought a 4k fires stick.i have surround sound through a denon 2312 receiver when I watch tv all my speakers work but when I use the fire stick only one speakers in the front work.will the extractor work

Asked 2 years ago by will.

• A:Answer Please connect Denon AVR to NS-HZ340 optical output and set the audio output as 5.1ch

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionI have a wireless headphones that I need to connect to my Samsung tv. It has hdmi connection. Would the be what I could use to have the sound play through my headphones?

Asked 2 years ago by Ben.

• A:Answer If your headphones have a dongle that gets plugged into a HDMI port then yes you can use this extractor. The HDMI extractor does require that you use 2 HDMI cords. 1 for input and 1 on the output side.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWill this product work for TV to projector and audio? I have an Epson EX3280.

Asked 2 years ago by Anonymous.

• A:Answer TV is a display device. It can't support output function. Plz insert your source into NS-HZ340 then HDMI output to TV or projector.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionDear Support, I would like to split the optical sound from an Apple TV 4K and channel the audio into a Harman Kardon AVR45 Receiver with Dolbie Digital 3 Will this device separate the optical audio without problems? Also, what type of hdmi cable?

Asked 2 years ago by Pete.

• A:Answer I bought an extractor from Amazon and it didn't work at all. Found this one at my local best buy and it works exactly as it should. Any hdmi should work. My surround system only works with an optical cable. I had issues at first, but found i had to switch the tv audio settings to 7.1 channel surround. Works perfect with no issues at all.

  Answered 2 years ago by RDiazVerified Purchase

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Q: QuestionI have a Samsung TV that only supports HDMI 1.4. When I plug my Roku Ultra directly into the TV (via 1.4 cable) it adapts to the TV, displaying only 1080p fine. When I plug into Insignia (via 2.2 cable), and Insigia to TV (via 1.4).. I get blank static

Asked 2 years ago by Ian.

• A:Answer Please advise what insignia device plugged.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this product work with hdmi cables and tvs that only support hdmi 1.4?

Asked 2 years ago by Ian.

• A:Answer ANSWER: Yes, it will work .

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this box replace a rented Xfinity tv set top box?

Asked 2 years ago by Anonymous.

• A:Answer The application of Xfinity & NS-HZ340 is different. NS-HZ340 is an audio extractor which can separate video & audio from HDMI. Xfinity is a streaming box. The purpose of them is different. NS-HZ340 can't replace Xfinity.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionI connect HDMI cable from HDMI ARC output of my LG Smart TV model 65UN7000PUD to HDMI input of Insignia HDMI audio extractor. It doesn't work. I don't hear audio coming out from the 3.5mm output. What's wrong? Is it incompatible with HDMI ARC?

Asked 2 years ago by Michael.

• A:Answer NS-HZ340 can't support TV ARC function.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionHow does volume get controlled when using 3.5mm headphones? Does it work through the TV volume or do the headphones need its own volume adjuster?

Asked 2 years ago by Darren.

• A:Answer Use the volume control on my sony head set

  Answered 2 years ago by WhodaVerified Purchase

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