Questions & Answers

Q: QuestionCan these pair with a sony 2.1 soundbar and use as the rear channels?

Asked 6 years ago by Disappointed.

• A:Answer Yes, the speakers can be paired with a Sony soundbar and use as the rear channels.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI purchased these speakers a week ago. I love them but whenever I connect the Bluetooth to my phone it’s choppy way too often. My phone is close as well. What could be the issue?

Asked 7 years ago by Mir.

• A:Answer I'd exchange them. I've owned these speakers for a few months and had a half dozen phones connect successfully - some while sitting in in top of the speakers and others ranging as far away as hundred feet and an entire floor above. I'm sorry you're having issues, but assure you that's not the norm in my experience! Good luck!

  Answered 7 years ago by JennVerified Purchase

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Q: QuestionCan you connect more than one set of these speakers to the same bluetooth device at same time to play music in 2 different rooms?

Asked 7 years ago by keith.

• A:Answer if the device has bluetooth 5.0 yes

  Answered 6 years ago by JuniorVerified Purchase

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Q: QuestionHi. How do I get both speakers to work when I am using the AUX? I am trying to use them with my Karaoke machine and the sound is only coming out from one side. I tried pulling the wire out and that helps, but then I hear a loud buzz.

Asked 7 years ago by Sara78045.

• A:Answer I'm no expert, but it could possibly be one or more of the following: either the cord you plugged into the aux input was not plugged in all of the way, or possibly it's dirty inside the aux port (I've had both happen to me before). Make sure the speaker wires that came with the speakers are plugged into the correct ports (mine has the copper colored wire into the red and the silver colored wire into the black). Also make sure none of your wires or cords are kinked or cut. I hope any of this helps.

  Answered 7 years ago by MondrigVerified Purchase

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Q: QuestionWould these survive being in a covered screened in porch in TN heat?

Asked 7 years ago by Deebz54.

• A:Answer Would not recommend— they make outdoor speakers for this I’ve had a pair running outside happily for 10 years on my patio

  Answered 5 years ago by VinylGearGuyVerified Purchase

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Q: QuestionCan these speakers be connected to a stereo receiver using regular speaker wire? Being powered, does that mean they would stay on after the stereo receiver is turned off? Obviously I'm not tech savvy!

Asked 8 years ago by Caneman.

• A:Answer Since these speakers are self powered you can hook them up to any music playing device without having to use a powered receiver. You would need a unpowered speaker system if you are going to use a stereo powered receiver where by you would use regular speaker wire to hook up to the stereo power amp and the unpowered speakers. You would not want to hook up any powered speaker to a stereo powered amp as you would probably severely damage the speakers and could also damage your stereo amp running a powered amp to a powered speaker system. In easy terms the powered speaker negates the need for a separate power stereo amp. Keep in mind if you use a powered stereo amp you should get speakers that are the correct ohms and wattage rating for your stereo power amp. if you need help contact a best buy associate in the hifi stereo department and they can get you properly set up with the proper gear. Best of luck.

  Answered 8 years ago by FAB4DAVEVerified Purchase

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Q: QuestionCan you have two devices connected at once without destroying the devices or the speakers with two many watts/volts? If I have a turntable plugged into the RCA input and a CD player plugged into the AUX input, is this safe?

Asked 8 years ago by Btown.

• A:Answer Yes you can have multiple devices connected, but only one input can be selected to play. Selection of the input to play is performed with the included remote.

  Answered 8 years ago by XajbVerified Purchase

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Q: QuestionDo these speakers come in white?

Asked 8 years ago by Steelman.

• A:Answer Don't think so, only see black option available in Specs

  Answered 8 years ago by MEP6411Verified Purchase

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Q: QuestionHow many watts are these speakers?

Asked 9 years ago by ger3703.

• A:Answer The wattage of these speakers are 25watts X 2.

  Answered 8 years ago by Milbro53Verified Purchase

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Q: Questiononce turned on, do they stay on continuously or will they power down/power save after a period of time with no input? Wanting to use with an Amazon Echo Dot and to stay on always......

Asked 9 years ago by jwhitler.

• A:Answer Some people complain about this set not having an auto power off or Low Power Mode, but that makes it perfect for the Amazon echo. we have our Amazon echo connected via Bluetooth and it works perfectly. The speakers stay on and awake.

  Answered 9 years ago by MarkzVerified Purchase

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Q: QuestionSomeone's device is connected to my speaker and I am unable to connect my speaker to my phone or tv how do I disconnect that someone's device from my speaker?

Asked 3 weeks ago by Mesky.

• A:Answer Hello Mesky, Thank you for contacting us. I understand how frustrating it can be when another device is connected and you can’t get your speakers back. For help with disconnecting unwanted Bluetooth devices and resetting your Insignia Bluetooth Bookshelf Speakers, please visit the product page on BestBuy.com for features and the user manual, or reach out to Best Buy Support at [email protected] for step‑by‑step assistance. Narendra | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: Questionwill the main speaker play with just an aux cord running from the record player to the speaker? or do you have to have the speaker to speaker wire connected for them to play? I tried to get sound using just the aux and it's not working.

Asked 2 months ago by AUXcord.

Q: QuestionCan I use the red and white cables to connect to my single cd player and how do the speakers connect to each other?

Asked 3 months ago by Anonymous.

Q: Questionwhat functions are provided by the remote

Asked 4 months ago by dwh.

• A:Answer Hello Insignia Customer, thanks for your question. The remote for the Insignia 25W Bluetooth Bookshelf Speakers includes the essential controls you need: power on/off, volume adjustment, bass and treble control, play and pause, track skipping in Bluetooth mode, input selection between Bluetooth and RCA, and Bluetooth pairing to connect or reconnect your device. Poojitha | Insignia

  Answered 4 days ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the range of the bluetooth?

Asked 4 months ago by dwh.

• A:Answer Hello Insignia Customer! Thanks for the question. The Bluetooth range on the Insignia 25W (50W total) Bluetooth Bookshelf Speakers Model NS‑HBTSS116 is the standard up to 33 feet (10 meters), which is typical for Bluetooth speakers in this class. This range can vary depending on walls, interference, and line‑of‑sight conditions. Thanks again, and feel free to reach out If you have any other questions. Poojitha | Insignia

  Answered 4 days ago by InsigniaCustomerSupport

  
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Q: QuestionIs it possible to hook 2 sets (4 speakers) of these together ?

Asked 4 months ago by Nick.

Q: QuestionIs this an Xbox?

Asked 11 months ago by Microsoft.

• A:Answer No, the Insignia™ 25w Bluetooth Bookshelf Speakers are not an Xbox. They are a pair of speakers designed for home audio use, featuring Bluetooth connectivity for wireless streaming. Patricia | Insignia Support

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: Questiongood morning, how many inches is the bass? thanks

Asked 1 year ago by Darwin.

• A:Answer Good morning! The Insignia™ 25W Bluetooth Bookshelf Speakers feature a 4-inch bass driver. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionAny reason these couldn't be used on their side? I want to fit underneath my monitor and don't really have the height needed.

Asked 1 year ago by LazarusLong.

• A:Answer Using the Insignia 25W Bluetooth bookshelf speakers on their side is generally possible but the right speaker has the controls (power button, volume, treble and bass). Additionally, ensure that the speakers are stable and secure when placed horizontally to avoid any accidental falls. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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