Questions & Answers

Q: QuestionHow many battery packs can this Insignia charging station charge at the same time?

• A:Answer This charging station can charge 2 battery packs simultaneously.

Q: QuestionWhich Xbox console is this charging station compatible with?

• A:Answer This charging station is only compatible with the Xbox Series S.

Q: QuestionDoes this charging station include an extra USB port?

• A:Answer Yes, the charging station includes a USB pass-thru that supports power and data connections.

Q: QuestionWhat type of charging method does this charging station use?

• A:Answer This charging station uses a wired charging method.

Q: QuestionDoes the charging station have any sort of indicator to show charging status?

• A:Answer Yes, the charging station has LED indicators to show the charging status.

Q: QuestionIs this charging station compatible with Xbox One X?

• A:Answer No, this charging station is not compatible with the Xbox One X.

Q: QuestionDoes this charging station offer overload protection?

• A:Answer Yes, this charging station offers overload protection.

Q: QuestionAll of the images show the console and battery charger oriented vertically. Can this side dock dual battery charger be used when the Series S is in the horizontal (flat) orientation?

Asked 4 years ago by Jason.

• A:Answer Yes. I have had no issues with it horizontally.

  Answered 4 years ago by TonyVerified Purchase

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Q: QuestionWhy are the battery packs not staying inside. They keep popping out.

Asked 4 years ago by Kn21.

• A:Answer After you put the battery in, gently push down on the battery slightly and then release the locking tab with your other thumb and it will secure the battery inside.

  Answered 4 years ago by TonyVerified Purchase

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Q: QuestionIs the battery packs and dock able to play and charge if I plug an USB cable into the dock and controller

Asked 2 years ago by Keithslade330.

• A:Answer Yes

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDo the batteries fit in the Xbox one controller as well since the controllers are still compatible with the new consoles?

Asked 4 years ago by Anonymous.

• A:Answer Yes. I have been using my XBox One batteries in my Series X/S controllers without issue, and Vice-versa. The controllers are exactly the same with the exception of the addition of a capture button on the S/X.

  Answered 4 years ago by BenjaminVerified Purchase

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Q: QuestionIf I choose not to want to plug in the included charging block. Can the batteries be charged while the batteries are installed in the controller through a USB C cable plugged into the Xbox X?

Asked 9 months ago by Nesto.

• A:Answer Hello! Yes, the battery packs can still be recharged by connecting the controller to your console. If you have any further questions, please don't hesitate to ask.- Carl | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan the batteries be charged while plugged into the controller via a USB C cable via the Xbox X?

Asked 9 months ago by LittleNicky.

• A:Answer Hello! Yes, the battery packs can still be recharged by connecting the controller to your console. If you have any further questions, please don't hesitate to ask.- Carl | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes it come with the battery covers like the theing you put on your controller after u put those in so the dont fall out

Asked 3 years ago by Will.

• A:Answer No you can use the original back cover

  Answered 3 years ago by AndyVerified Purchase

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Q: QuestionI want to know if the batteries are included or is it just the charger?

Asked 3 years ago by OmerG.

• A:Answer Batteries are included, but there are better options out there because this one is cheaply made and works half the time.

  Answered 3 years ago by Rylan

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Q: Questionhow long will the battorys last and how long is charging and does the microsoft play and charge kit last longer?

Asked 4 years ago by bnnbtt.

• A:Answer A fully healthy battery pack will last about 6-8 hours and take about 45-60 minutes to fully recharge. I think it’s better than the play and charge as the batteries tend to stay healthier being rotated into use like this.

  Answered 4 years ago by BenjaminVerified Purchase

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Q: QuestionWhat is the battery weight and battery weight unit? As well as battery type (12v) ? Thanks

Asked 1 week ago by Denz.

• A:Answer 2.4v 1200AH NiMH Weight no clue, but it feels heavier than a 3.0v Xbox remote battery..

  Answered 1 week ago by omnichewittVerified Purchase

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Q: QuestionCan this dock be powered by an outlet or does it HAVE to be plugged to Xbox?

Asked 1 month ago by Gustavo.

• A:Answer No, it doesn’t have to be plugged into an Xbox. I have mine plugged into an outlet.

  Answered 5 days ago by CruzRVerified Purchase

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Q: Questiondoes it come with battery's?

Asked 2 months ago by Aaron.

• A:Answer Yes, two of them

  Answered 5 days ago by CruzRVerified Purchase

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