“After installing this it will work for a couple hours... Shortly after, I get a "NO RESPONSE" error message in HomeKit. I tried reinstalling the device, re-pairing the sensor and checking my connection (I get 80MBps in the garage). Please advise.”
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Some of the routers from Netgear, Asus, Ubiquiti and others have a feature in their advanced or professional settings called "Airtime Fairness" or WMM (WiFi MultiMedia). This is by default turned On and can cause devices with low data rate such as a smart plug or in this case, the Garage Door Controller lose network connection randomly or show "No Response". To resolve this issue, use the Advanced or Professional settings of your WiFI router, typically accessed via the router's Web interface, and turn off or disable the "Airtime Fairness" setting. Another wifi router setting that can sometimes cause connectivity issue for these low bandwidth devices is the QOS (quality of service) setting. Please try turning off that setting as well if connectivity issues persist. See example screen image for Netgear Nighthawk router settings screen. You may also wish to call Insignia Support and request a firmware update that does address the "No Response" issue in certain situations.
Sorry, there was a problem. Please try again later.Assigning a static IP address to the opener (and several other devices) fixed this problem for me. I have not had this error for weeks after doing this.
Sorry, there was a problem. Please try again later.I was able to turn of fAirtime Fairness and QOS but it won't let me disable WMM as the other user did for some reason. Any idea why or how I can turn this feature off in my router?
Sorry, there was a problem. Please try again later.I too encountered this frustrating problem at first. Turns out it was an issue with my router trying to switch the connection for it between 2.4ghz and 5.0ghz. This will only operate on a 2.4ghz router signal. I ended up upgrading to the google home mesh router system and like magic everything works and never has any issues now.
Sorry, there was a problem. Please try again later.Another cause of the "No Response" issue is related to some wifi routers not passing the HomeKit data reliably. If you are using a Netgear Orbi router with firmware 2.14, please update your firmware to the latest version. Read more here: https://kb.netgear.com/000059433/RBR20-RBS20-Firmware-Version-2-1-4-16. Other Netgear router firmware updates for HomeKit compatibility are covered here: https://www.netgear.com/search-support.aspx?&q=Homekit
Sorry, there was a problem. Please try again later.I had the same issue which was due to my phone wifi changed to 5Ghz. Here is what I would recommend: - remove the accessory - make sure phone is set to use 2.4Ghz wifi - add the accessory and complete the setup - open and close the garage door using the home app and Siri few times - you may chance the Phone wifi to any speed after the successful setup Hope this helps.
Sorry, there was a problem. Please try again later.When you see the "No Response" in the Home app, please check the green LED on the controller. If it is flashing green, it indicates loss of WiFi. Also your phone may be connecting to your 5GHz network with good connectivity but the Insignia device uses 2.4GHz which needs to be diagnosed further. Remove the controller from the garage ceiling and take it inside the home and plug it in close to where your wifi router is located and repeat the WiFi setup (hold button for 10 sec and release...). Observe it there for a few hours (it won't operate the door of course but will show connectivity status). If the issue goes away the 2.4GHz network in the garage would need a wifi range extender. If none of these prove to be the cause please contact Insignia support at 1-877-467-4289 and provide your units serial number to them for further support.
Sorry, there was a problem. Please try again later.If your phone is on the 2.4 GHZ or the 5 GHZ Signal when the "No Response" happens ? If your phone is on the 2.4 GHZ signal and everything works fine, but you get the "No Response" when on the 5 GHZ signal, that means your router is having trouble passing the Bonjour HAP protocol over the 5 GHZ signal. This means it's a problem with your router and not the Insignia product. You'll need to contact your router manufacturer for help. If you get the "No Response" on the 2.4 GHZ signal, then you should contact Insignia Support.
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