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do hard reset on the 2 that is not. You know BB this is their brand and it is sorry they do not answer these questions, this is the 38th so far. unplug hold button ( where green light (LED) is for 10 seconds while holding plug in, once hear the click let go. Then re connect as just opened package.
Sorry, there was a problem. Please try again later.I had the same problem. I fixed it by throwing it in the trash and buying a different brand. (I'm not telling you what I bought because you'll think I'm a paid blogger for the other device, I'm not)
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