Questions & Answers

30 Questions & 101 Answers
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  • Question
    How long is the usual charge if I use them everyday at the gym for about two hours a day?   (5 Answers)

    By Runner November 22, 2016.

    Answers
    • Best 
      Answer

      At two hours of use per day, you should be able to get between 3 and 4 days of use before they need charging.

      By BuyTheBest December 7, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    How do I know when they are charged?   (6 Answers)

    By Charging November 20, 2016.

    Answers
    • Best 
      Answer

      It will give a message saying: Low Battery if you are listening to it. If it dies out, when not in use, it will not connect to your phone or laptop.

      By Roy19 November 22, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Should I charge the earbuds every day or every other day? I do sort of long workouts and I'm listening to both music and a virtual fitness trainer on my iPhone. I'm using them about 90 minutes a day on average.   (5 Answers)

    By Runner November 22, 2016.

    Answers
    • Best 
      Answer

      Charge as needed depending on your usage

      By joker868 November 25, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Is it possible to buy more replacement ear parts?   (2 Answers)

    By Anonymous October 18, 2016.

    Answers
    • Best 
      Answer

      Yes you can buy the XL cushions which are excellent.

      By elyk864 October 21, 2016.

    • Question
      The middle button of these headphones lost its clickyness and they won't start how would I fix these   (2 Answers)

      By Brinvasion May 15, 2017.

      Answers
      • Best 
        Answer

        I would definitely return...... It's always a Good thing to buy the warranty for reasons like this.....

        By Justmaleo May 20, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      What is the safety rating? As far as the signal being close to the head   (2 Answers)

      By Anonymous March 24, 2017.

      Answers
      • Best 
        Answer

        No idea where you are going with this question, if that is a concern get the Pill and don't ever use headphones...

        By FitTC April 21, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Can you skip tracks with the control?   (5 Answers)

      By jasmie November 25, 2016.

      Answers
      • Best 
        Answer

        Yes you can, just press volume + or- twice

        By Runner5 November 25, 2016.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Where can I buy replacement ear pieces? Preferably the large ones?   (2 Answers)

      By Turdfergeson July 31, 2017.

      Answers
      • Answer

        Amazon has a large variety replacement buds.

        By Zman5133 August 4, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      When its charging the red light comes off like in a one min and doesn't charge what can I do   (2 Answers)

      By Steph July 11, 2017.

      Answers
      • Answer

        Sounds like a charging problem. Try connecting them to a different charging cable and outlet if that does not fix the issue you may have a defective set.

        By OcGeo July 20, 2017.

      • Question
        I was playing some basketball, listening to Kendrick Lamar's new album but the ear buds just turned off. So I charged it for a couple hours and they still won't turn on? Are they broken? What do I charge them with? How do u turn them on? I'm so confused!   (2 Answers)

        By Ladiesman28 June 6, 2017.

        Answers
        • Answer

          Contact Insignia directly. They will help. I had a similar problem with another pair and I emailed them. They are sending a gift card for replacement. Great customer service.

          By scrapgirl June 22, 2017.

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