Questions & Answers

Q: QuestionIs this an Upgrade ?

Asked 7 years ago by RICHARD.

• A:Answer I purchased this combo package to use as an upgrade to my current QB program version 18. QB doesn’t provide a simple upgrade option, you are forced to buy new. The benefit of this package is payroll. It’s less expensive buying the package together for upgrading both. Good luck!

  Answered 7 years ago by LeslyeBVerified Purchase

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Q: Questionis there licensing fees for more than one user? can we use this product at more than one location?

Asked 6 years ago by LD.

• A:Answer Yes and no ...yes there are fees if u want to have more than one user n no u can't move it around but that's why u have the apps n other features that keep u connected no matter where u go

  Answered 6 years ago by Kamche23

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Q: QuestionCan I use this product on my Mac ?

Asked 6 years ago by Leelee.

• A:Answer No, you cannot use this on your Mac.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan I not just buy a payroll software for quickbooks that I just bought last year?

Asked 7 years ago by Jess.

Q: QuestionCan I purchase an electronic version of this combo pack?

Asked 7 years ago by Pippa.

• A:Answer I purchased the software and it gave me the option of downloading it online, BUT, they charge a fee to do the download. I just used the discs then.

  Answered 7 years ago by SpotmcVerified Purchase

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Q: QuestionWhat is the cost to add a licensed user. I think this only comes with 1 licensed user, Correct? Also payroll for additional payees cost how much?

Asked 7 years ago by Suzy.

• A:Answer I have 2017 and you can have multiple users... they don't have to be licensed.

  Answered 7 years ago by peep1000Verified Purchase

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Q: QuestionLast Sept. I bought the QB bundle with Payroll and free 1-year PR subscription. QB cancelled my PR subscription in December and again last week, and resinstated for 30 days only. How do I get my full 1 year? QB support says this is a comomon problem.

Asked 7 years ago by vegaspayroll.

• A:Answer The QB bundle with Payroll entitles the purchaser to one year of payroll services for one employee. To activate the payroll you need to provide Intuit a CC number. That CC will be charged for payroll services over and able the one employee and after a year - an automatic renewal of the payroll service. If the CC is no longer valid at time of renewal of services they will cancel the service. If you but the bundle the next year and install it, you can call QB support and run the new version of QB with a new one year subscription as part of the bundle. They will delete the old service and activate the new - but your payroll data will be retained. You will keep your QB account numbers without change - but will aquire a new payroll subscription number to enter into QB. For small a small business with one employee - upgrading to the bundle each year is more cost effective since the payroll portion of the service is cheaper and you get the new program. It does require in my experience about a couple of hours with QB support each year to switch the service activations - and explain why you are doing it. Hopefully this answer will not discontinue their practice of offering the bundle.

  Answered 7 years ago by ApprovedAnswerVerified Purchase

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Q: QuestionHow does this install on my Dell all in one?

Asked 7 years ago by Anonymous.

• A:Answer The best way to install Quickbooks is to download the installation file from Intuit's website and use the product key & license key that is in the package you purchase to install it. This way you can get the latest software with all included updates and patches.

  Answered 7 years ago by MikeVerified Purchase

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Q: QuestionDoes it include 1 employee payroll free and what is the fee for additional employee payroll?

Asked 7 years ago by An1983.

• A:Answer Almost positive it’s 2 free per month and like $2 for each additional

  Answered 7 years ago by DaleVerified Purchase

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Q: QuestionIs there a downloadable user guide for this program?

Asked 7 years ago by Kel.

• A:Answer There's one for the online version. That could get you going. There are a ton of articles, step by step instructions, and community questions online. https://quickbooks.intuit.com/au/learn-and-support/

  Answered 7 years ago by InIowaVerified Purchase

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