Questions & Answers

Q: QuestionDoes this hub require any drivers to use?

• A:Answer No, this hub is plug-and-play and does not require any drivers.

Q: QuestionHow many USB-C ports does this hub have?

• A:Answer This hub has 2 USB-C ports.

Q: QuestionWhat is the maximum transfer rate this hub supports?

• A:Answer This hub supports a transfer rate of up to 10Gbps.

Q: QuestionWhat is the maximum power output of this hub?

• A:Answer The maximum output power of this hub is 100 watts.

Q: QuestionCan this device be used to view 2 additional monitors connected to a Windows Laptop?

Asked 10 months ago by Dee.

• A:Answer No, the Eco-Friendly USB-C to 4-Port Type-C & Type-A Gen 2 Hub cannot be used to view two additional monitors. This device is a USB hub, which is designed to expand the number of USB ports available on your computer for peripherals like keyboards, mice, or external flash drives. It does not have the capability to transmit video signals to monitors.

  Answered 10 months ago by J5create Team

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Q: QuestionWill 2 pair of usb c earbuds work at the same time if plugged into the same iPhone 15 pro using this adapter?

Asked 1 year ago by Steph.

• A:Answer No, two pairs of USB-C earbuds won't work simultaneously on the same iPhone 15 Pro using a USB-C to Type-C & Type-A Gen2 4-Port Hub. The iPhone can only route audio to one output device at a time.

  Answered 1 year ago by J5create Team

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Q: QuestionCan you connect multiple devices at once? For example, use USBc plug to my MacBook, and connect power and monitor via HDMI port at the same time

Asked 1 year ago by JimF.

• A:Answer You can connect multiple USB devices to the USB-C to Type-C & Type-A Gen2 4 Port Hub. However the hub only support data transfer, so you cannot connect a charger and HDMI display to this hub. If you need to charge your MacBook through the hub and connect an HDMI monitor I recommend purchasing our JCD393 or JCD403 model instead. Thank you.

  Answered 1 year ago by J5create Team

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Q: QuestionCan this be connected to a power source? I want to charge multiple devices hooking this to a power adapter.

Asked 1 year ago by Puppet.

• A:Answer The power source is the usb c port. It depends on the power required for the device. Should be ok for cell phones

  Answered 1 year ago by SamsungVerified Purchase

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Q: QuestionIs this compatible with MacBook Air??

Asked 2 years ago by Anonymous.

• A:Answer Works with usb c ports. Should work with a Mac but I have not used it with a mac

  Answered 1 year ago by SamsungVerified Purchase

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