“Hi J5 team, bought this item based the q&a regarding dual monitors.seems the usbc port is actually incapable of video output, I expected 2 ext. monitors, 1 on hdmi and the other on usbc. Did I get a faulty unit or is there a different prod. for surfpro7?”
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Hello Ivan, the JCD324B is specifically designed for the Surface Pro 7 and it should provide you with an additional HDMI monitor, TV, projector. Because it is a plug-and-play device, it will only provide one additional monitor at a time and not two. If you wish to have two additional HDMI monitors, I would recommend the JCD381 as it also provides you with an Ethernet port and two USB-A ports for mice, keyboards, flash drives and more. ** Feel free to contact the Technical Support team on the packaging for device warranty registration, further assistance or if you have any other questions and someone will be glad to assist you. Thanks.
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