Questions & Answers

Q: QuestionWhat type of USB ports are on this docking station?

• A:Answer This docking station has two USB 3.0 Type-A ports.

Q: QuestionDoes this docking station require external power?

• A:Answer No, this docking station is not powered and does not require an external power source.

Q: QuestionWhat is the maximum resolution supported by this docking station?

• A:Answer The HDMI and VGA connectors on this docking station support a maximum resolution of 2048 x 1152.

Q: QuestionDoes this docking station have a built-in ethernet port?

• A:Answer Yes, the docking station includes an integrated RJ45 Ethernet port for a reliable wired network connection.

Q: QuestionWhat material is the docking station made of?

• A:Answer The docking station is made of aluminum for durability and a stylish look.

Q: QuestionWhat is the maximum data speed of the USB ports on this docking station?

• A:Answer The USB 3.0 ports on this docking station offer transfer rates up to 5 Gbps.

Q: QuestionHow do you connect dual monitors to this docking station?

Asked 5 years ago by RMac.

• A:Answer For me it was easy. My laptop has one HDMI port, so one monitor plugs into that. Then I plugged this mini dock into my laptop USB 3.0 port, and plugged my second monitor into the mini port HDMI port. No set up or configuration was needed. It just worked. No sluggishness, no slow-down, no disadvantages that I've noticed so far. Perfect for adding a second monitor!

  Answered 5 years ago by TexasJoe

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Q: QuestionHello, Will This Docking Station Work On An HP ProBook 450 G5 Notebook Laptop ? In Addition, Will I Need Any Additional Hardware ? Thank You.

Asked 6 years ago by ElkInElkGrove.

• A:Answer It works with any laptop that has a 3.0 USB port, you will need an HDMI cord if you have 2 monitors (usually the monitors come with a VGA cable) as the dock only has one VGA and another HDMI port.

  Answered 6 years ago by AbhiA

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Q: QuestionIs this a thunderbolt docking station?

Asked 5 years ago by Kph56.

• A:Answer No, it's USB type A 3.0.

  Answered 5 years ago by J5create Team

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Q: QuestionDoes this only add a second monitor to the laptop or can I use it to add two external monitors and not use my laptop monitor at all?

Asked 5 years ago by Frank.

• A:Answer Yes. That's pretty much my setup. You'll need to go into your power settings if you're going to use the laptop with lid closed since it will go into sleep mode unless disabled. Once you get you monitors connected, press Window Key + P and select Extend Display.

  Answered 5 years ago by Thatguy

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Q: QuestionCan this be used with 144hz monitors?

Asked 3 years ago by Lazu.

• A:Answer Yes, but the video ports require a driver and will only support 60 Hz.

  Answered 3 years ago by J5create Team

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Q: QuestionHello, Is this compatible with Asus VivoBook? Thank you!

Asked 5 years ago by Mimi.

• A:Answer A perfect match

  Answered 5 years ago by Jing0001

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Q: QuestionI have a Dell All-in-One computer. I have had it for a number of years. It has six USB plug-ins. I want to add a monitor so that I have two screens to work. Will this "j5create - USB 3.00 MIni Docking Station - silver" allow me to do this? Thank you.

Asked 5 years ago by SSWagner.

• A:Answer Hello SSWagner, The j5create - USB 3.0 Mini Docking Station (JUD380) is compatible with computers running -- Windows 7-10 / macOS 10.8 - 10.13.3 ;10.14 - 10.15. So long as your Dell All-in-One computer is compatible and running Windows 7-10, and has an available USB 3.0, the j5create JUD380 will be compatible with your computer. Please be aware, the j5create JUD380 will require a driver to be installed onto the computer in order for the device to function. j5create drivers can be found through our website at: https://en.j5create.com/pages/drivers

  Answered 5 years ago by J5create Team

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Q: QuestionWill this work on the surface pro 7+

Asked 3 years ago by Lucy.

• A:Answer Yes, this Adapter requires an installation of a driver for proper functionality. Please make sure you have full admin rights to complete installation process. Thank you.

  Answered 3 years ago by J5create Team

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Q: QuestionIs this compatible with a Dell Latitude 7290?

Asked 4 years ago by Tish.

• A:Answer Hi Tish, it's compatible to your dell. Please download the drivers on our website and when completed, connect our device to a USB port on your computer then start connecting your setup. j5create.

  Answered 4 years ago by J5create Team

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Q: QuestionWill this work with a Surface Pro 4?

Asked 4 years ago by Bo.

• A:Answer Yes, this device will work with a Surface Pro 4.

  Answered 4 years ago by J5create Team

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Q: QuestionMy wife just got a Lenovo T490 think pad we want to make a dual monitor set up will this work on this computer?

Asked 5 years ago by kayzee.

• A:Answer Yes, The JUD380 is compatible with any Windows 10 computer that has USB type-A

  Answered 5 years ago by J5create Team

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Q: QuestionWill this work with Linux?

Asked 5 years ago by Docking.

• A:Answer Because we are not compatible with Linux OS, the JUD380 will not work. Depending on what the specs are for your PC, we may be able to recommend a plug and play device that will work for you. ** Feel free to contact the Technical Support team mentioned on the packaging for further assistance or if you have any other questions and someone will be glad to assist you.

  Answered 5 years ago by J5create Team

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Q: QuestionASUS TP500L laptop, Windows 8.1, want to run 2 Dell S2721HSX monitors w/extended display, don’t want to use my laptop display, Laptop has 2 USB-A 2.0, 1 HDMI (current monitor) & 1 USB-A 3.0 ports, all are being used. Need to add 2nd identical monitor.

Asked 6 days ago by Debi.

• A:Answer Yes, the JUD380 can help you add a second external monitor to your ASUS TP500L. The Mini Dock supports one HDMI display output, while the other supports VGA. Both video ports will require an installation of a driver which will be located under the "Support" tab via j5create.com. Just make sure you plug the JUD380 into your laptop’s USB 3.0 port for best performance. Thank you.

  Answered 4 days ago by J5create Team

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