Questions & Answers

Q: QuestionDoes the power station have a USB-C port?

• A:Answer Yes, the Explorer 1000 V2 is equipped with 2 USB-C ports, supporting 100W PD fast charging.

Q: QuestionWhat is the maximum AC output power of the Jackery Explorer 1000 V2?

• A:Answer The Jackery Explorer 1000 V2 has a robust 1500W AC output and a 3000W surge peak.

Q: QuestionWhat is the battery capacity of this power station?

• A:Answer The Explorer 1000 V2 has a capacity of 1070 watt hours.

Q: QuestionHow long does it take to fully charge the power station using AC power?

• A:Answer It takes only 1 hour to charge the Explorer 1000 V2 from 0% to 100% using AC power.

Q: QuestionHow many devices can I charge simultaneously with the Explorer 1000 V2?

• A:Answer The Explorer 1000 V2 can charge up to 7 devices simultaneously.

Q: QuestionCan I control this power station with an app?

• A:Answer Yes, the Explorer 1000 V2 can be controlled via the Jackery app, allowing for remote monitoring, power usage control, and customizable settings.

Q: QuestionWill this power a cpap machine for 8 hours

Asked 2 weeks ago by Me.

• A:Answer Thank you for your question. Yes — the Jackery Explorer 1000 V2 can power a CPAP machine for around 8 hours, depending on your machine’s power draw and settings. 📊 Estimated Runtime for CPAP Devices Typical CPAP power draws vary by model and pressure setting, but here are approximate examples: Low power CPAP (~30–50 W): ~14–20 hours Medium power CPAP (~60–80 W): ~9–12 hours Higher power CPAP (~80–100 W): ~8–9 hours Since many CPAP machines draw under 100 W, the Explorer 1000 V2’s 1070 Wh capacity is generally enough for a full night’s use (8 hours) without recharging. 👍 Tips for Best Results Use the machine’s lowest effective pressure setting to reduce power draw. If your CPAP has a humidifier or heated hose, it increases power consumption — runtime may be shorter. If you want a more precise estimate, let me know your CPAP model and power draw (printed on the device or adapter). If you need further assistance, feel free to contact Jackery: 📧 [email protected] 📞 +1-888-502-2236 (Mon–Fri, 9 AM – 5 PM PST)

  Answered 1 week ago by Jackery

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Q: QuestionOnce fully charged, how much charge is left after 1 year in storage? After 2 years? ...

Asked 2 weeks ago by MMercury.

• A:Answer Thank you for your question 😊 For the Jackery Explorer 1000 V2, we don’t recommend leaving it fully charged in storage for 1–2 years without checking. Even though the unit has protection features, battery self-discharge will still happen over time, and long periods without charging may affect battery health. ✅ Recommended Storage Practice To keep the battery in good condition, we suggest: Do not store it fully charged for a long time Recharge it every 3–6 months Store in a cool, dry place ⚠️ About 1–2 Years Storage If you need to store it long-term, the best approach is to keep it around 50–70% charge and recharge periodically. If you need further assistance, feel free to contact Jackery: 📧 [email protected] 📞 +1-888-502-2236 (Mon–Fri, 9 AM – 5 PM PST)

  Answered 1 week ago by Jackery

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Q: QuestionIs this unit expandable ?

Asked 2 months ago by Knif.

• A:Answer Hi! The E1000 V2 is not expandable, so you cannot add extra battery packs to increase its capacity. If you are looking for an expandable option, you might consider the Explorer 1000 Plus, which supports the Battery Pack 1000 Plus. For any other questions or guidance, please contact us: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST)

  Answered 2 months ago by Jackery

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Q: QuestionWhich solar panel works best with the explorer 1000 V2 power station and how long does it take to fully charge the power station. thanks

Asked 4 months ago by sam.

• A:Answer Dear Customer Thank you for reaching out with your question! Best Solar Panel for Explorer 1000 V2 For the fastest and most efficient solar charging, we recommend using two Jackery SolarSaga 200W solar panels. This configuration allows your Explorer 1000 V2 to recharge from 0% to 100% in about 3.8 hours under optimal sunlight conditions Charging Time Breakdown: One SolarSaga 200W panel: ~7.5 hours to fully charge Two SolarSaga 200W panels: ~3.8 hours for a full charge AC wall outlet: ~1.58 hours for a full charge If you'd like assistance selecting the right panel bundle or comparing charging options for your use case, just let us know. We’re here to help! 📧 [email protected] 📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Support

  Answered 4 months ago by Jackery

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Q: QuestionWill this unit power a full size home refrigerator and for how long est?

Asked 7 months ago by Moonman25.

• A:Answer Dear Customer, Thank you for your inquiry about using the Jackery Explorer 1000v2 to power a full-size home refrigerator. The Explorer 1000v2 can power a typical full-size refrigerator that consumes around 100 to 200 watts when running. The starting surge power of the refrigerator, which is usually higher, is within the unit’s surge capacity of 2000 watts, so it can handle the initial startup. On average, the Explorer 1000v2 can power a refrigerator continuously for approximately 8 to 10 hours, depending on the refrigerator’s energy efficiency, compressor cycles, and usage. If you have the exact wattage of your refrigerator model, we can provide a more precise estimate. Please feel free to contact us for further assistance. Best regards, Jackery Customer Service Team Email: [email protected] Phone: +1-888-502-2236 (Weekdays 9 AM to 5 PM PST)

  Answered 7 months ago by Jackery

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Q: QuestionWill this run a home oxygen concentrator machine such as a Philips Respironics. These are the specs on it. AC Input 120 VAC +/- 10% Power Consumption 350 Watts.

Asked 4 days ago by OliverPip.

• A:Answer Hello, Thank you for your question! Yes — the Jackery Explorer 1000 V2 can run a home oxygen concentrator that draws around 350 W, as long as the device’s power draw stays below the power station’s rated output. The Explorer 1000 V2 has a 1500 W continuous AC output and good surge headroom, which means it can comfortably handle a device pulling ~350 W without overload. The inverter also provides clean pure sine wave power. A few things to keep in mind for reliable operation: Make sure the actual running and startup wattage of your specific oxygen concentrator stays under the unit’s 1500 W limit. Most home concentrators around 350 W should be fine, but some models can have higher startup draws. The total runtime will depend on how long you need to run it and how many other devices you’re powering at the same time — with ~1070 Wh of battery capacity, it might run ~2–3 hours at 350 W on a full charge before needing a recharge (lower if other devices are also plugged in). If you want help estimating how long it will run based on your exact concentrator model and usage, I can help you calculate that too! For more support, feel free to contact Jackery: 📧 [email protected] 📞 +1‑888‑502‑2236 (Mon–Fri, 9 AM – 5 PM PST)

  Answered 1 day ago by Jackery

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Q: QuestionIs it Airplane ✈️ safe?

Asked 1 month ago by Glad.

Q: QuestionWhich model would be best to run a standard Starlink dish/router? And for how many hours would there be power?

Asked 2 months ago by Starlink.

• A:Answer Great question! The Jackery Explorer 1000 V2 is an excellent choice to run a system like a Starlink dish/router due to its strong specs. Capacity: ~1070 Wh. Continuous AC output: 1500 W. Jump (surge) capacity: up to 3000 W. Outbound Power ✅ Why it's a good fit Starlink and its router typically draw modest power (often around 30‑60 W). With ~1070 Wh of capacity, this unit could theoretically run that load for many hours (sometimes over 16‑25 hours depending on actual draw and other devices connected). For instance, official Jackery numbers show a Wi‑Fi router (10 W) could run ~35 hours on the 1000 V2. ⚠️ Things to check Confirm your Starlink and router’s actual wattage to get an accurate estimate. Consider any other loads connected at the same time. Ensure it’s charged and set up properly (especially if solar or car charging involved). If you’d like help estimating runtime with your specific Starlink model or setup scenario, feel free to contact Jackery Support for tailored advice. 📧 [email protected] 📞 +1‑888‑502‑2236 (Weekdays 9 AM – 5 PM PST) Happy to assist further!

  Answered 2 months ago by Jackery

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Q: QuestionCan this run a 700W microwave and a 120V small refrigerator?

Asked 2 months ago by CynthiaW.

• A:Answer Hi, Thank you for your question! The Jackery Explorer 1000 V2 has a continuous AC output of up to 1500 W and a peak surge of 3000 W. Here’s how that applies to your scenario: A 700 W microwave is within the continuous output rating, so the unit can power it—but you’ll want to check the microwave’s actual surge/wattage on startup, as many microwaves draw a higher surge initially. A small 120 V refrigerator is also likely within range, but refrigerators also have startup surges (especially the compressor). Running both appliances simultaneously means you need to ensure the total load does not exceed ~1500 W continuous and the surge threshold. Runtime will depend on the fridge’s draw and whether both devices are running at the same time; e.g., higher load → shorter runtime. If you’d like help calculating expected runtime or checking your appliance specifications, we recommend contacting Jackery Support for guidance. 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Support

  Answered 2 months ago by Jackery

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Q: QuestionI have a 19' Jayco with dual batteries & a 200W solar panel. The only thing I can't use when off grid is my 900W microwave & my 400W AC. Would I be able to plug my Jayco directly into this power station to use ac or microwave from time to time?

Asked 3 months ago by Anonymous.

• A:Answer Hi, Thanks for your question! The Explorer 1000 V2 may be able to power your 400 W AC and 900 W microwave individually, but both devices have high startup surges that could exceed the unit’s limits. Runtime will also depend on the actual load. For the safest and most accurate guidance for your RV setup, please contact Jackery Support: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Support

  Answered 2 months ago by Jackery

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Q: QuestionWill this generator power a fog machine? The specifications are: Non-toxic and high output fog mashine: Voltage: AC 90-130V 60Hz Power: 500W, Output: 2000 CFM (c.f./min) between 2 and 3 meters distance, 300ml/10oz tank.

Asked 3 months ago by HalloweenDecorations.

• A:Answer Hi, Thank you for your question! The Explorer 1000 V2 (E1000v2) has a maximum AC output of 1500W, which is sufficient to power your fog machine rated at 500W. Please make sure the total load of all connected devices does not exceed 1500W. For guidance on runtime or safe operation, feel free to contact Jackery Support: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST)

  Answered 3 months ago by Jackery

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Q: QuestionHow long will this power a cooler that is 12v 45 watts

Asked 3 months ago by Joey.

• A:Answer Hi, Thank you for your question! Using conservative calculations provided by Jackery, the Explorer 1000 V2 can power a 12V, 45W cooler for approximately 14.6 hours on a full charge. Actual runtime may vary depending on environmental conditions, usage patterns, and device efficiency. For any further guidance or questions, feel free to contact us: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) —Jackery Customer Support

  Answered 3 months ago by Jackery

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Q: QuestionDoes this come with solar panels? Can you hook it up to solar panels?

Asked 5 months ago by TCPNW.

• A:Answer I will buy solar panals in the summer. Need my jackery right now for lights in my apt.

  Answered 3 months ago by VerlaA

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