Questions & Answers

Q: QuestionDoes the power station have a USB-C port?

• A:Answer Yes, the Explorer 1000 V2 is equipped with 2 USB-C ports, supporting 100W PD fast charging.

Q: QuestionWhat is the maximum AC output power of the Jackery Explorer 1000 V2?

• A:Answer The Jackery Explorer 1000 V2 has a robust 1500W AC output and a 3000W surge peak.

Q: QuestionWhat is the battery capacity of this power station?

• A:Answer The Explorer 1000 V2 has a capacity of 1070 watt hours.

Q: QuestionHow long does it take to fully charge the power station using AC power?

• A:Answer It takes only 1 hour to charge the Explorer 1000 V2 from 0% to 100% using AC power.

Q: QuestionHow many devices can I charge simultaneously with the Explorer 1000 V2?

• A:Answer The Explorer 1000 V2 can charge up to 7 devices simultaneously.

Q: QuestionCan I control this power station with an app?

• A:Answer Yes, the Explorer 1000 V2 can be controlled via the Jackery app, allowing for remote monitoring, power usage control, and customizable settings.

Q: QuestionWhich solar panel works best with the explorer 1000 V2 power station and how long does it take to fully charge the power station. thanks

Asked 2 months ago by sam.

• A:Answer Dear Customer Thank you for reaching out with your question! Best Solar Panel for Explorer 1000 V2 For the fastest and most efficient solar charging, we recommend using two Jackery SolarSaga 200W solar panels. This configuration allows your Explorer 1000 V2 to recharge from 0% to 100% in about 3.8 hours under optimal sunlight conditions Charging Time Breakdown: One SolarSaga 200W panel: ~7.5 hours to fully charge Two SolarSaga 200W panels: ~3.8 hours for a full charge AC wall outlet: ~1.58 hours for a full charge If you'd like assistance selecting the right panel bundle or comparing charging options for your use case, just let us know. We’re here to help! 📧 [email protected] 📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Support

  Answered 2 months ago by Jackery

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Q: QuestionWill this unit power a full size home refrigerator and for how long est?

Asked 4 months ago by Moonman25.

• A:Answer Dear Customer, Thank you for your inquiry about using the Jackery Explorer 1000v2 to power a full-size home refrigerator. The Explorer 1000v2 can power a typical full-size refrigerator that consumes around 100 to 200 watts when running. The starting surge power of the refrigerator, which is usually higher, is within the unit’s surge capacity of 2000 watts, so it can handle the initial startup. On average, the Explorer 1000v2 can power a refrigerator continuously for approximately 8 to 10 hours, depending on the refrigerator’s energy efficiency, compressor cycles, and usage. If you have the exact wattage of your refrigerator model, we can provide a more precise estimate. Please feel free to contact us for further assistance. Best regards, Jackery Customer Service Team Email: [email protected] Phone: +1-888-502-2236 (Weekdays 9 AM to 5 PM PST)

  Answered 4 months ago by Jackery

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Q: QuestionIs this unit expandable ?

Asked 1 week ago by Knif.

• A:Answer Hi! The E1000 V2 is not expandable, so you cannot add extra battery packs to increase its capacity. If you are looking for an expandable option, you might consider the Explorer 1000 Plus, which supports the Battery Pack 1000 Plus. For any other questions or guidance, please contact us: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST)

  Answered 4 days ago by Jackery

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Q: QuestionWhich model would be best to run a standard Starlink dish/router? And for how many hours would there be power?

Asked 1 week ago by Starlink.

• A:Answer Great question! The Jackery Explorer 1000 V2 is an excellent choice to run a system like a Starlink dish/router due to its strong specs. Capacity: ~1070 Wh. Continuous AC output: 1500 W. Jump (surge) capacity: up to 3000 W. Outbound Power ✅ Why it's a good fit Starlink and its router typically draw modest power (often around 30‑60 W). With ~1070 Wh of capacity, this unit could theoretically run that load for many hours (sometimes over 16‑25 hours depending on actual draw and other devices connected). For instance, official Jackery numbers show a Wi‑Fi router (10 W) could run ~35 hours on the 1000 V2. ⚠️ Things to check Confirm your Starlink and router’s actual wattage to get an accurate estimate. Consider any other loads connected at the same time. Ensure it’s charged and set up properly (especially if solar or car charging involved). If you’d like help estimating runtime with your specific Starlink model or setup scenario, feel free to contact Jackery Support for tailored advice. 📧 [email protected] 📞 +1‑888‑502‑2236 (Weekdays 9 AM – 5 PM PST) Happy to assist further!

  Answered 1 week ago by Jackery

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Q: QuestionCan this run a 700W microwave and a 120V small refrigerator?

Asked 2 weeks ago by CynthiaW.

• A:Answer Hi, Thank you for your question! The Jackery Explorer 1000 V2 has a continuous AC output of up to 1500 W and a peak surge of 3000 W. Here’s how that applies to your scenario: A 700 W microwave is within the continuous output rating, so the unit can power it—but you’ll want to check the microwave’s actual surge/wattage on startup, as many microwaves draw a higher surge initially. A small 120 V refrigerator is also likely within range, but refrigerators also have startup surges (especially the compressor). Running both appliances simultaneously means you need to ensure the total load does not exceed ~1500 W continuous and the surge threshold. Runtime will depend on the fridge’s draw and whether both devices are running at the same time; e.g., higher load → shorter runtime. If you’d like help calculating expected runtime or checking your appliance specifications, we recommend contacting Jackery Support for guidance. 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Support

  Answered 1 week ago by Jackery

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Q: QuestionI have a 19' Jayco with dual batteries & a 200W solar panel. The only thing I can't use when off grid is my 900W microwave & my 400W AC. Would I be able to plug my Jayco directly into this power station to use ac or microwave from time to time?

Asked 3 weeks ago by Anonymous.

• A:Answer Hi, Thanks for your question! The Explorer 1000 V2 may be able to power your 400 W AC and 900 W microwave individually, but both devices have high startup surges that could exceed the unit’s limits. Runtime will also depend on the actual load. For the safest and most accurate guidance for your RV setup, please contact Jackery Support: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Support

  Answered 2 weeks ago by Jackery

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Q: QuestionWill this generator power a fog machine? The specifications are: Non-toxic and high output fog mashine: Voltage: AC 90-130V 60Hz Power: 500W, Output: 2000 CFM (c.f./min) between 2 and 3 meters distance, 300ml/10oz tank.

Asked 1 month ago by HalloweenDecorations.

• A:Answer Hi, Thank you for your question! The Explorer 1000 V2 (E1000v2) has a maximum AC output of 1500W, which is sufficient to power your fog machine rated at 500W. Please make sure the total load of all connected devices does not exceed 1500W. For guidance on runtime or safe operation, feel free to contact Jackery Support: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST)

  Answered 1 month ago by Jackery

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Q: QuestionHow long will this power a cooler that is 12v 45 watts

Asked 1 month ago by Joey.

• A:Answer Hi, Thank you for your question! Using conservative calculations provided by Jackery, the Explorer 1000 V2 can power a 12V, 45W cooler for approximately 14.6 hours on a full charge. Actual runtime may vary depending on environmental conditions, usage patterns, and device efficiency. For any further guidance or questions, feel free to contact us: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) —Jackery Customer Support

  Answered 1 month ago by Jackery

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Q: QuestionDoes this come with solar panels? Can you hook it up to solar panels?

Asked 2 months ago by TCPNW.

• A:Answer I will buy solar panals in the summer. Need my jackery right now for lights in my apt.

  Answered 1 month ago by VerlaA

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Q: QuestionWould this be sufficient to run my basement sump pump? On a heavy storm occasionally power might get lost. If we have lots of rain the pump might cycle every 10 minutes and run for probably 15 or 20 seconds.

Asked 3 months ago by Anonymous.

• A:Answer Dear customer, Thank you very much for your inquiry! Regarding your question about using a basement sump pump, I would like to clarify that the Jackery Explorer E1000 v2 has a rated output power of 1000W, but its peak power allows for higher instantaneous starting power. Generally speaking, small or medium-sized sump pumps often require more than 1000W of instantaneous starting power during drainage, so the E1000 v2 may not be able to guarantee stable power during peak drainage. This is especially true during periods of heavy rain, when the pump cycles every 10 minutes, which may cause a power shortage. If you require safe and reliable backup power for your sump pump, we recommend considering a higher-power model. If you would like to provide the rated power and model of your sump pump, we can help you further determine the most suitable model and configuration. 📧 [email protected] 📞 +1-888-502-2236 (Weekdays 9 AM – 5 PM PST) Wish you a happy life! Team Jackery

  Answered 2 months ago by Jackery

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Q: QuestionWill it power in an out 1Slide on a 19 ft Rv trailer

Asked 3 months ago by Anonymous.

• A:Answer Hello Customer, Thank you for your question! The Jackery Explorer 1000 V2 (E1000v2) can power many small appliances in an RV, but whether it can operate a 19 ft RV slide-out depends on the wattage requirement of the slide-out motor. Most RV slide-out motors require a high surge wattage when starting. The Jackery E1000v2 has a capacity of 1002Wh and a continuous AC output of 1000W (with a peak of 2000W)., so if your slide-out’s starting wattage is within this range, it should work. To be sure, we recommend checking your RV slide-out motor’s starting and running wattage. If you need further guidance, please contact our support team: 📧 [email protected] 📞 +1-888-502-2236 (Weekdays 9 AM – 5 PM PST) We’re happy to help ensure you get the right setup for your RV! Warm regards, Team Jackery

  Answered 2 months ago by Jackery

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Q: QuestionWill this Generator be able to power this pitching machine? And if so for how long? https://sportsattack.com/product/junior-hack-attack-baseball-pitching-machine/

Asked 4 months ago by JR.

• A:Answer Dear Customer, Thank you for your question! The Jackery Explorer 1000 V2 is a powerful portable power station with a 1070Wh capacity and a 1500W continuous output, capable of handling various devices and appliances. Regarding the Junior Hack Attack Baseball Pitching Machine, it typically requires a 1000W generator for optimal performance . Given that the Explorer 1000 V2 has a 1500W continuous output, it should be capable of powering the pitching machine. Estimated Runtime: Pitching Machine Power Consumption: Approximately 1000W Explorer 1000 V2 Capacity: 1070Wh Estimated Runtime: Approximately 1 hour Important Considerations: Startup Surge: The pitching machine may have a higher surge wattage during startup, which could briefly exceed the Explorer's capacity. However, the Explorer 1000 V2 can handle surges up to 3000W, so it should manage the initial surge without issues. Continuous Operation: For extended use, it's advisable to monitor the power station's status to prevent over-discharge. Solar Charging: If you're using solar panels to recharge the Explorer, ensure you have sufficient sunlight and appropriate panels to maintain the power supply. If you need further assistance or have more questions, please feel free to contact us: 📧 [email protected] 📞 +1‑888‑502‑2236 (Weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Service Team

  Answered 4 months ago by Jackery

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Q: QuestionHow loud (dBs) does this run at?

Asked 4 months ago by Biggie.

• A:Answer Dear customer, Thank you for your inquiry regarding the noise level of the Jackery Explorer 1000 v2. We are pleased to inform you that the Explorer 1000 v2 operates at an ultra-quiet level of less than 22 decibels (dB). This noise level is comparable to a soft whisper or rustling leaves, making it ideal for indoor use, camping, or any situation where a peaceful environment is desired. This quiet operation is made possible through advanced inverter technology and the use of high-quality LiFePO4 batteries, which also help eliminate harmful emissions, providing a clean and silent alternative to traditional gas-powered generators that typically operate above 60 dB. Whether you plan to use the Explorer 1000 v2 at home, outdoors, or during emergencies, you can expect minimal noise disturbance without compromising performance. If you have any further questions or need additional assistance, please feel free to contact us. Customer Service Contact: 📧 [email protected] 📞 +1-888-502-2236 (Weekdays 9 AM – 5 PM PST) Thank you for choosing Jackery! Best regards, Jackery Customer Support Team

  Answered 4 months ago by Jackery

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