Questions & Answers

Name: JBL - 3.1-Channel Soundbar System with 10" Wireless Subwoofer and Digital Amplifier - Black
Brand: JBL
SKU: 6099919
Price: 229.99 USD
Rating: 4.6 (1639 reviews)

JBL - 3.1-Channel Soundbar System with 10" Wireless Subwoofer and Digital Amplifier - Black

Model:: JBLBAR31BLKAM; |
SKU:: 6099919

User rating, 4.6 out of 5 stars with 1639 reviews.

Highly rated by customers for:

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QuestionHow do I get the middle speakers to work? I've have turned on the surround sound on the JBL bar but they still can't get any sound from the center channel.
Asked 6 years ago by Anonymous.
- Answer We're here to help with your JBL Bar 3.1. Please try these troubleshooting steps for us to isolate the issue. First, on the remote control, select the correct audio input source. Connect the audio cable from your soundbar to your TV or other devices. However, a separate connection is no longer needed when the soundbar and TV are connected using the HDMI ARC connection. You can also try resetting the soundbar to factory settings by pressing and holding Volume-, Volume +, and Source button on the soundbars' top panel. If audio is still not heard from the center channel, please reach out to our support through this link: http://bit.ly/2lIab0A.
  Answered 6 years ago by JBL Support
  Answer this question
QuestionI’m hooked up to my cable box, and my tv and JBL 3.1 shut down every couple minutes??? And then pop right back on.
Asked 6 years ago by Anonymous.
- Answer Hi, we'd like to check some settings on your end so we can find out our options. Please contact us so we can assist you: https://bit.ly/2zwFkYM
  Answered 6 years ago by JBL Support
  Answer this question
QuestionWhen I connect my phone to the soundbar, my LG tv switches to its internal speakers...this is so frustrating. I have the soundshift turned on the soundbar. Any suggestions to keep the tv from doing this?
Asked 7 years ago by Michelle.
- Answer I believe by turning soundshift off should prevent the issue from occurring.
  Answered 7 years ago by Pete
  Answer this question
QuestionThe sound of my JBL 3.1 cuts out
Asked 7 years ago by Mitch.
- Answer We would like to get more information to help you out, please submit a case request and so we can assist you at www.jbl.com/support-contact.html .
  Answered 7 years ago by JBL Support
  Answer this question
QuestionHello, I bought 5 month ago the Jbl 3.1 sound bar and connected it to my LG tv UJ620y via arc port to both of them,two weeks ago the sound stooped,I put the Optic port it work some time and stop also,only the Bluetooth works. what can I do????
Asked 7 years ago by ashual33.
- Answer We would like to get more information to help you out, please submit a case request and so we can assist you at www.jbl.com/support-contact.html .
  Answered 7 years ago by JBL Support
  Answer this question
QuestionWhat kind of audio format does JBL xtreme 2 use?
Asked 7 years ago by Eli.
- Answer The JBL Xtreme 2 only supports the commonly used codec SBC and doesn't support APTX.
  Answered 7 years ago by JBL Support
  Answer this question
QuestionI have an issue when connecting my Nintendo Switch to one of the soundbars Hdmi inputs. I am getting a deformed picture (red spots/lines). I have had the Switch connected directly to my TV with no issues. I have tried different ports/cabels with no luck.
Asked 7 years ago by Chev.
- Answer We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
  Answered 7 years ago by JBL Support
  Answer this question
QuestionWhat is he RMW on this 10" sub woofer?
Asked 7 years ago by Nick.
- Answer We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
  Answered 7 years ago by JBL Support
  Answer this question
QuestionHow can I get the 3-1 to remeber the last settings. I always use HDMI3 and music settings and I have to select this everytime I turn it on. This is anoying. How can I set this as default so that I only have to change it when I want something else?
Asked 7 years ago by bwee.
- Answer We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
  Answered 7 years ago by JBL Support
  Answer this question
QuestionI have to select the right HDMI connection everytime I turn the unit on. Can I set it to always look at the same source by default?
Asked 7 years ago by bwee.
- Answer It should be doing that on its own.
  Answered 7 years ago by Iw378
  Answer this question
QuestionWhile im using the sound bar and going through options on the ps4 my sub makes a popping sound for no reason. Any idea what is happening? I am using hdmi arc. If i find an answer sooner i will update. Thank you for the help.
Asked 7 years ago by Jstuart.
- Answer We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
  Answered 7 years ago by JBL Support
  Answer this question
Questioni just buy a JBL, JBL 3.1 sound bar, great sound. but its only works from my laptop, with BT. it did works from my samsung tv only the first day with HDMI cable. secound day its not working anymore. i try change the HDMI cable and also try with optical
Asked 7 years ago by Holland.
- Answer We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
  Answered 7 years ago by JBL Support
  Answer this question
QuestionCan I hook up satellite/surround speakers to the JBL Bar 3.1 or the Bar 5.1 soundbars? Thanks
Asked 7 years ago by Stitch.
- Answer I do not think that is an option. At least not one I have seen.
  Answered 7 years ago by Sammo
  Answer this question
QuestionMy JBL 3.1 sound bar has been working well with my phone(Bluetooth) until of late, it just can't connect to my phone again, saying error pin entered is wrong... What do i do to reconnect it again?
Asked 7 years ago by Tjbest.
- Answer We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
  Answered 7 years ago by JBL Support
  Answer this question
QuestionI connected the HDMI from the ARC on soundbar to ARC connection on the TV and changed the internal TV sound connection to Arc and no sound will come through. I do have a Directv connection to another HDMI connection on the TV. Is that that the issue?
Asked 7 years ago by ARCconnectionNotWorking.
- Answer You should take the optical output of the TV to the soundbar while keeping your HDMI connections.
  Answered 7 years ago by donkey
  Answer this question
QuestionMy Bluetooth connection cuts in and out often when paired with the sound bar. Specifically when playing Spotify or Pandora. I am using an iPhone 8. Is there a way to troubleshoot this?
Asked 7 years ago by Bluetooth.
- Answer Have you tried updating both item phone/soundbar
  Answered 7 years ago by LEON
  Answer this question
QuestionDoes the soundbar turn off automatically after a short period of time as the older models did when there was no signal, or must you always press the power button when finished ?
Asked 7 years ago by Anonymous.
- Answer It turns off after about 5minutes automatically.
  Answered 7 years ago by David
  Answer this question
Question3.1 sound bar sub making odd bass sounds..not even a year old. Like a random loud rattle. Thank you.
Asked 7 years ago by SeaHag.
- Answer Not yet. But it’s not played at the loudest volume
  Answered 7 years ago by Toeknee
  Answer this question
QuestionJBL 3.1 Soundbar - the subwwoofer goes off automatically after playing for approximately 5 minutes when volume is set a little bit higher. Why? Should I take it in for repairs? It's still new.
Asked 7 years ago by Abie.
- Answer We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
  Answered 7 years ago by JBL Support
  Answer this question
QuestionHow is this sound bar for listening to music. For instance Classic Rock music such as the Eagles? I currently have a LG SH7B not happy how music sounds plan on returning.
Asked 7 years ago by Braz60.
- Answer JBL 3.1 is all I recommend to all my customers. The sound is incredible without spending thousand.
  Answered 7 years ago by Vince
  Answer this question

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Questions & Answers

JBL - 3.1-Channel Soundbar System with 10" Wireless Subwoofer and Digital Amplifier - Black

Q: QuestionHow do I get the middle speakers to work? I've have turned on the surround sound on the JBL bar but they still can't get any sound from the center channel.

Q: QuestionI’m hooked up to my cable box, and my tv and JBL 3.1 shut down every couple minutes??? And then pop right back on.

Q: QuestionWhen I connect my phone to the soundbar, my LG tv switches to its internal speakers...this is so frustrating. I have the soundshift turned on the soundbar. Any suggestions to keep the tv from doing this?

Q: QuestionThe sound of my JBL 3.1 cuts out

Q: QuestionHello, I bought 5 month ago the Jbl 3.1 sound bar and connected it to my LG tv UJ620y via arc port to both of them,two weeks ago the sound stooped,I put the Optic port it work some time and stop also,only the Bluetooth works. what can I do????

Q: QuestionWhat kind of audio format does JBL xtreme 2 use?

Q: QuestionI have an issue when connecting my Nintendo Switch to one of the soundbars Hdmi inputs. I am getting a deformed picture (red spots/lines). I have had the Switch connected directly to my TV with no issues. I have tried different ports/cabels with no luck.

Q: QuestionWhat is he RMW on this 10" sub woofer?

Q: QuestionHow can I get the 3-1 to remeber the last settings. I always use HDMI3 and music settings and I have to select this everytime I turn it on. This is anoying. How can I set this as default so that I only have to change it when I want something else?

Q: QuestionI have to select the right HDMI connection everytime I turn the unit on. Can I set it to always look at the same source by default?

Q: QuestionWhile im using the sound bar and going through options on the ps4 my sub makes a popping sound for no reason. Any idea what is happening? I am using hdmi arc. If i find an answer sooner i will update. Thank you for the help.

Q: Questioni just buy a JBL, JBL 3.1 sound bar, great sound. but its only works from my laptop, with BT. it did works from my samsung tv only the first day with HDMI cable. secound day its not working anymore. i try change the HDMI cable and also try with optical

Q: QuestionCan I hook up satellite/surround speakers to the JBL Bar 3.1 or the Bar 5.1 soundbars? Thanks

Q: QuestionMy JBL 3.1 sound bar has been working well with my phone(Bluetooth) until of late, it just can't connect to my phone again, saying error pin entered is wrong... What do i do to reconnect it again?

Q: QuestionI connected the HDMI from the ARC on soundbar to ARC connection on the TV and changed the internal TV sound connection to Arc and no sound will come through. I do have a Directv connection to another HDMI connection on the TV. Is that that the issue?

Q: QuestionMy Bluetooth connection cuts in and out often when paired with the sound bar. Specifically when playing Spotify or Pandora. I am using an iPhone 8. Is there a way to troubleshoot this?

Q: QuestionDoes the soundbar turn off automatically after a short period of time as the older models did when there was no signal, or must you always press the power button when finished ?

Q: Question3.1 sound bar sub making odd bass sounds..not even a year old. Like a random loud rattle. Thank you.

Q: QuestionJBL 3.1 Soundbar - the subwwoofer goes off automatically after playing for approximately 5 minutes when volume is set a little bit higher. Why? Should I take it in for repairs? It's still new.

Q: QuestionHow is this sound bar for listening to music. For instance Classic Rock music such as the Eagles? I currently have a LG SH7B not happy how music sounds plan on returning.

QuestionHow do I get the middle speakers to work? I've have turned on the surround sound on the JBL bar but they still can't get any sound from the center channel.

QuestionI’m hooked up to my cable box, and my tv and JBL 3.1 shut down every couple minutes??? And then pop right back on.

QuestionWhen I connect my phone to the soundbar, my LG tv switches to its internal speakers...this is so frustrating. I have the soundshift turned on the soundbar. Any suggestions to keep the tv from doing this?

QuestionThe sound of my JBL 3.1 cuts out

QuestionHello, I bought 5 month ago the Jbl 3.1 sound bar and connected it to my LG tv UJ620y via arc port to both of them,two weeks ago the sound stooped,I put the Optic port it work some time and stop also,only the Bluetooth works. what can I do????

QuestionWhat kind of audio format does JBL xtreme 2 use?

QuestionI have an issue when connecting my Nintendo Switch to one of the soundbars Hdmi inputs. I am getting a deformed picture (red spots/lines). I have had the Switch connected directly to my TV with no issues. I have tried different ports/cabels with no luck.

QuestionWhat is he RMW on this 10" sub woofer?

QuestionHow can I get the 3-1 to remeber the last settings. I always use HDMI3 and music settings and I have to select this everytime I turn it on. This is anoying. How can I set this as default so that I only have to change it when I want something else?

QuestionI have to select the right HDMI connection everytime I turn the unit on. Can I set it to always look at the same source by default?

QuestionWhile im using the sound bar and going through options on the ps4 my sub makes a popping sound for no reason. Any idea what is happening? I am using hdmi arc. If i find an answer sooner i will update. Thank you for the help.

Questioni just buy a JBL, JBL 3.1 sound bar, great sound. but its only works from my laptop, with BT. it did works from my samsung tv only the first day with HDMI cable. secound day its not working anymore. i try change the HDMI cable and also try with optical

QuestionCan I hook up satellite/surround speakers to the JBL Bar 3.1 or the Bar 5.1 soundbars? Thanks

QuestionMy JBL 3.1 sound bar has been working well with my phone(Bluetooth) until of late, it just can't connect to my phone again, saying error pin entered is wrong... What do i do to reconnect it again?

QuestionI connected the HDMI from the ARC on soundbar to ARC connection on the TV and changed the internal TV sound connection to Arc and no sound will come through. I do have a Directv connection to another HDMI connection on the TV. Is that that the issue?

QuestionMy Bluetooth connection cuts in and out often when paired with the sound bar. Specifically when playing Spotify or Pandora. I am using an iPhone 8. Is there a way to troubleshoot this?

QuestionDoes the soundbar turn off automatically after a short period of time as the older models did when there was no signal, or must you always press the power button when finished ?

Question3.1 sound bar sub making odd bass sounds..not even a year old. Like a random loud rattle. Thank you.

QuestionJBL 3.1 Soundbar - the subwwoofer goes off automatically after playing for approximately 5 minutes when volume is set a little bit higher. Why? Should I take it in for repairs? It's still new.

QuestionHow is this sound bar for listening to music. For instance Classic Rock music such as the Eagles? I currently have a LG SH7B not happy how music sounds plan on returning.