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LOG ONTO THE JLAB WEBSITE, YOU'LL NEED YOUR PROOF OF PURCHASE SO HAVE A COPY OF YOUR RECEIPT HANDY. REPORT FOR WARRANTY REPAIR, THEY'LL ISSUE YOU AN RMA CASE # AND AN EMAIL OF INSTRUCTIONS. SEND IN THE HEADPHONES AND CASE ONLY ALONG WITH A COPY OF YOUR PROOF OF PURCHASE PACKAGED AS INSTRUCTED. THEY'LL SEND YOU CONFIRMATION THAT THEY RECEIVED AND WHEN THEY SEND YOUR PRODUCT BACK IT WILL BE TRACKABLE.
Sorry, there was a problem. Please try again later.Call JLabs. Their products have a 2-year warranty.
Sorry, there was a problem. Please try again later.Hey Jmjjones, So sorry to hear of the charging issues that you have run into. We do cover these under a two year warranty, and we'd like to get them replaced for you. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of. Thanks, JLab Audio #FINDYOURGO
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