A:AnswerThanks for your question. The K-Duo Plus Coffee Maker is manufactured with this connection should our engineers need to test the brewer for diagnostic purposes. We hope this information is helpful.
A:AnswerThe K-Duo Plus coffee maker has a preset brew temperature to optimize taste. The temperature of a dispensed 6, 8, 10, or 12oz/cup beverage can range from 170-190 degrees Fahrenheit. The K-Duo Plus does not have a heating plate. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
A:AnswerThank you for your question. Our My K-Cup Universal Reusable Coffee Filter is compatible with all Keurig Home Coffee Makers, including the K-Duo Plus.
A:AnswerThank you for your review. We are sorry to hear you are experiencing difficulty with your K-Duo Plus coffee maker. Based on what you are describing, descaling your coffee maker might help! Descaling regularly removes mineral build up that can affect taste and quality, ensuring your coffee maker brews a perfect cup, every time. Depending on the mineral content of your water, calcium deposits or scale may build up in your brewer. Scale is non-toxic but if left unattended can hinder brewer performance. Regularly descaling your brewer every 3 months helps maintain the heating element, and other internal parts that come in contact with water. Please feel free to visit the support page on our website for helpful tips and videos on how to descale your brewer properly. If you need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
A:AnswerThank you for your question. Our coffee makers are only UL approved for use in the United States, Canada, Puerto Rico, Guam and the US Virgin Islands and are designed for the US/Canada voltage standard of 120V/60Hz only.
A:AnswerThe K-Duo Plus coffee maker comes with a gold tone reusable mesh filter, but you can also fit a flat-bottom paper filter that is compatible with a 12-cup coffee maker. The water reservoir can be positioned on either side or in the rear of brewer to better fit your kitchen layout. The base of the reservoir can be rotated into the desired position and there are instructions printed on the bottom of the brewer for assistance with adjusting it. We hope this is helpful!
A:AnswerThank you for your question. The dimensions of the K-Duo Plus are 14.19H x 7.68W x15.88D with the water reservoir positioned in the back, and 14.19H x 8.2W x 11.7D with the water reservoir positioned on the side. We hope this helps!
A:AnswerThanks for your question! One cup is equal to 5 ounces of coffee. This is a standard measurement in drip coffee makers. We hope this is helpful!
A:AnswerThe K-Duo Plus coffee maker has a 7.25”H mug clearance with drip tray. With the drip tray removed, it will fit a travel mug up to 8.0” tall. We hope this is helpful!
A:AnswerYour coffee maker has a descale light indicator that will only illuminate if there is a severe case of scale build-up causing a change in brewing pressure. We do not recommend waiting for the descale light to illuminate. We generally recommend descaling your brewer every 3 months. Customers with a higher mineral content may consider descaling more frequently. Additionally, if your water does have a high mineral content, you may want to consider using water from a different source.
