Questions & Answers

Q: QuestionDoes this cooktop come with a propane conversion kit?

• A:Answer Yes, a LP conversion kit is included with this cooktop.

Q: QuestionWhat type of ignition does this cooktop use?

• A:Answer This cooktop uses electronic ignition for the burners.

Q: QuestionWhat is the BTU rating of the simmer burner on this cooktop?

• A:Answer The simmer burner on this cooktop has a rating of 5,000 BTU.

Q: QuestionCan this cooktop be installed over a built-in oven?

• A:Answer Yes, this cooktop can be installed over a built-in oven.

Q: QuestionAre the grates on this cooktop dishwasher safe?

• A:Answer Yes, the cast-iron grates on this cooktop are dishwasher safe.

Q: Questiondoes it have cook shield finish?

Asked 5 years ago by adjf.

• A:Answer Hello adjf. This KitchenAid® does not have a cook shield finish.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionAre the control knobs plastic or metal?

Asked 4 years ago by Scruffmeister.

• A:Answer Hi Scruffmeister, this units knobs are metal.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionAre the knobs on this unit solid metal and not plastic underneath?

Asked 9 months ago by Anonymous.

• A:Answer Hello, the knobs on model KCGS356ESS are metal. Thank you for your inquiry about our KitchenAid appliances.

  Answered 9 months ago by KitchenAidTeam

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Q: QuestionHow do you remove scratches from the cooktop surface?

Asked 1 year ago by KKClev.

• A:Answer KKClev, we do not manufacture a product to remove scratches from your appliance. We apologize for the frustration this has caused.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionHi what is the color of the burner covers? Black or grey ?

Asked 2 years ago by Fm.

• A:Answer Black

  Answered 2 years ago by AnneCVerified Purchase

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Q: Questionis this unit compatible with propane? Is there a separate kit?

Asked 2 years ago by Jjipsc.

• A:Answer Hi Jjjpsc, yes, this unit will work with propane. Conversion must be done by a qualified service technician.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionDoes the knobs have a light that indicate it is on when the stove is on?

Asked 3 years ago by Red.

• A:Answer Hello Red, this model does not have a light to indicate that to cooktop is on. Thank you for your inquiry on our KitchenAid appliances.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionWhat are the dimensions of the cooktop?

Asked 3 years ago by Tin.

• A:Answer Hi Tin, the dimensions are the following: Depth 2, Height 3 11/16, Width 36.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionDoes this come with Electronic Ignition?

Asked 3 years ago by DonT.

• A:Answer Hello DonT! Yes, this model has an Direct Spark Ignition. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionDo they make 36 inch stove top with aluminum grills

Asked 3 years ago by Rebel48.

• A:Answer No. There is no grills

  Answered 2 years ago by YingGVerified Purchase

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Q: QuestionIs there an optional griddle I can buy that fits on the left side of the cooktop?

Asked 3 years ago by Anonymous.

• A:Answer Hi Anonymous, the griddle option for this model is KW10347386A and it will be used in the center. Please don't hesitate to reach out to us directly if you have any further questions! KitchenAid (800) 422-1230 M-F 8 AM to 6 PM ET.

  Answered 3 years ago by KitchenAidTeam

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Q: Questionwhere can i buy a liner or a stove guard fotr this model

Asked 4 years ago by 2585rail.

• A:Answer StoveCover.com

  Answered 2 years ago by Anonymous

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Q: QuestionDo you sell replacement parts for this cooktop?

Asked 4 years ago by Rachel.

Q: QuestionDoes Best Buy supply any replacement parts for this cooktop?

Asked 4 years ago by Rachel.

• A:Answer Hello Rachel, we would recommend reaching out to BestBuy directly to speak with them regarding replacement parts. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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