Questions & Answers

Q: QuestionI have seen several replies to the question regarding whether the burners work manually during a power outage but it seems no one has actually tried it on this particular stove. Do not want a stove that cannot be lit manually in an emergency.

Asked 3 years ago by KetoCooker.

• A:Answer Hello KetoCooker, per the Use and Care Guide: POWER FAILURE: In case of a prolonged power failure, the surface burners cannot be lit manually. No attempt should be made to operate the appliance during a power failure.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionHow many BUT this unit have

Asked 3 years ago by Lydia.

• A:Answer Hello Lydia, Bake Element Power is 10,000 BTU Upper-16,000 BTU Lower and Broiler Element Power 10,000 BTU-Upper. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionThe coating on my griddle is coming off. Is this normal or should I get it replaced? Is it under warrantee!

Asked 4 years ago by James.

• A:Answer Hello James, we are sorry that you are having this issue. We would recommend reaching out to KitchenAid customer service for further assistance.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionI am thinking of getting a double drawer gas stove shortly. My question is what are the temperatures for both drawers. I am getting older and bake a lot and want the smaller drawer to hold the usual standard temperatures. Will it

Asked 4 years ago by ginger.

• A:Answer These are 2 regular independent ovens, they will hold whatever temp you have them at independently. The bottom oven however does not have a top broil feature that is only in the top oven. Absolutely love this stove! Definitely recommend it.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the width?

Asked 4 years ago by Zman.

• A:Answer Hello Zman, the width of this model is 29 15/16". We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: Questioncan this be ordered for LP gas?

Asked 4 years ago by Anonymous.

• A:Answer Hello! This model is LP compatible. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDoes the upper oven have convection/air fry setting?

Asked 4 years ago by Mary.

• A:Answer Hello Mary, no, this model does not have the air fry/Convection setting in the upper oven. We do apologize.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionHow can I get a manual for this stove

Asked 4 years ago by Anonymous.

• A:Answer Hello! Please see the link for Use and Care Guide. We hope this helps. https://bit.ly/3GpyhBp

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionIs the top or bottom oven convection?

Asked 4 years ago by Lorigail.

This question was asked about the related product: KitchenAid - 6.0 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range - White

• A:Answer Lorigail, the bottom Oven for this KitchenAid® Range is convection. We hope this helps!

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDoes it have an airfryer built in?

Asked 4 years ago by Rbtexas.

• A:Answer No air fryer

  Answered 4 years ago by GoochVerified Purchase

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Q: QuestionThe bottom oven light goes on when you open the top oven door How can I stop this from happening?

Asked 4 years ago by Cacoonie.

• A:Answer You can’t

  Answered 4 years ago by DuttonvVerified Purchase

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Q: QuestionDoes this oven have a delay time bake feature?

Asked 4 years ago by Carley.

• A:Answer Hello Carley! Yes, this model has a delay start feature. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionIs the auto shut off a common problem

Asked 4 years ago by Anonymous.

• A:Answer Hello! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionAre the ovens Gas or electric? Can you run this with no electricity (power outage)?

Asked 4 years ago by OldRingUser.

• A:Answer Hello Eddie. The Ovens are gas and you cannot use the Oven or Cooktop when there is a power outage. We hope this helps!

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDoes it require 110 VAC or 220 VAC? How many Amps? Specifications provide the following information: Range Power Source - Gas. Control Type - Electronic. Digital Display - Yes. Oven Light - Yes. Power Cord Included - No. Gas Connector Included - No.

Asked 4 years ago by PowerRequirement.

• A:Answer Hi PowerRequirement, we will need to get you a copy of the Installation Guide for this model as it doesn't appear to be linked here. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare for further assistance. We look forward to hearing from you.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionHow effective is the downdraft on this model?

Asked 4 years ago by Anonymous.

• A:Answer Hello, Unfortunately this model does not have a downdraft built in to the appliance. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionIs this oven available in a slide-in model?

Asked 4 years ago by Joe.

• A:Answer Hi Joe, the freestanding unit is the only model that comes in this style. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionIs this a gas or electric oven?

Asked 4 years ago by Anonymous.

• A:Answer This is all gas but requires a 110v outlet for powering the digital display. We had a 240v electric range and had an electrician change the plug to 110v outlet. We sold the old one on letgo and love this new one.

  Answered 4 years ago by JohnPVerified Purchase

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Q: QuestionAre the ovens gas or electric? Looking for gas cooktop with electric ovens.

Asked 4 years ago by Beans.

• A:Answer Beans, the ovens are gas on model KFGD500ESS. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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