Questions & Answers

Q: Questionhow much does it weight kgrs505xss04

Asked 6 years ago by earl.

• A:Answer Hello Earl! KGRS505XSS weighs 234 pounds this model KFGD500ESS weighs 223.6 pounds. Thank you for your inquiry on our KitchenAid appliances.

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionWhere did you purchase the HyOx3 orange scented cleaner?

Asked 7 years ago by Patsy.

Q: QuestionDoes this style come with a griddle

Asked 7 years ago by Becky.

• A:Answer Hello Becky! Yes, a griddle is included with this model.

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionWhat type of power/power cord is needed? 120V?

Asked 7 years ago by Robin.

• A:Answer Hello Robin! Per the Installation Instructions: A 120 volt, 60 Hz., AC only, 15-amp fused, electrical circuit is required. A time-delay fuse or circuit breaker is also recommended. It is recommended that a separate circuit serving only this range be provided.

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionIm replacing my stove top with a free standing double gas convection range.Do I need to relocate the gas lines.Existing gas lines is at the top right hand corner.

Asked 8 years ago by Danny.

• A:Answer Hi Danny, we are attaching a copy of the installation guide that should answer all your questions moving forward. https://s3.amazonaws.com/sm-backend-production-attachments/installation-instructions-W10694069-RevC.pdf

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionWhat color is the cooktop (under the grates) for the white model? Can't tell from the pictures...

Asked 8 years ago by Gas4us.

This question was asked about the related product: KitchenAid - 6.0 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range - White

• A:Answer white

  Answered 5 years ago by faith1018Verified Purchase

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Q: QuestionIs the bottom oven large enough to cook a turkey?

Asked 9 years ago by MommaOwl30.

• A:Answer Yes

  Answered 8 years ago by JohnVerified Purchase

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Q: QuestionHow long is the convection fan supposed to run when then bottom oven is in convection bake mode? After the oven is preheated, the fan will cycle on for 2 seconds then off for 30 seconds. KitchenAid customer service didn't help or answer my question.

Asked 1 year ago by DanMC.

• A:Answer Thank you for sharing your experience with us, DanMC. We apologize for the concerns that you are experiencing with your Range, and would like the opportunity to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionHow long is the power cord?

Asked 2 years ago by Anonymous.

• A:Answer Who cares? Are you stupid?

  Answered 2 years ago by WolhirVerified Purchase

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Q: QuestionCan I use a DOWNDRAFT hood for this model stove

Asked 4 years ago by Anonymous.

• A:Answer Hello! We would recommend following the Installation Instructions for proper ventilation of this model. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionWhen is this ever going to be available in Ventura County (California)? Been waiting 6 months. Currently available at Lowes and Home Depot stores less than 5 miles away. I'd buy it at the other places if I didn't have a bunch of store credit $.

Asked 4 years ago by Kerry.

This question was asked about the related product: KitchenAid - 6.0 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range - White

• A:Answer Hi Kerry. Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionI have this oven for about two months. I was cleaning it and noticed that each oven has a tray at the bottom. Looks a bit like an upside down cookie tray. It is not attached. I read the manual and still cannot figure out what this tray is

Asked 5 years ago by Sue11.

• A:Answer I think its a steamer tray for water when bread baking?

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionJust purchased one week ago. When the oven is on extreme heat blows out from under the control panel. Oven was at 425. It would have burned our hand had we left it there. Is that normal?

Asked 5 years ago by Linda.

• A:Answer Hello Linda, it is normal for heat to blow out from the slot under the control panel. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances!

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionCan this stove be installed if the cabinets are 37" high?

Asked 6 years ago by Minneoman.

• A:Answer minneoman, please refer to the installation instructions for all the location requirements for this KitchenAid® Range.

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionHow long does the self-cleaning feature take to clean the ovens? Can both be cleaned at the same time?

Asked 5 years ago by cookie.

• A:Answer Don’t know yet. We didn’t even install it. Let you know when everything is set up. Probably at the en of December.

  Answered 5 years ago by RuthieVerified Purchase

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Q: QuestionDuring a power outage can the burners be lit with a match?

Asked 7 years ago by Monkey5.

• A:Answer Hello Monkey5! We do not show this model as Power Outage compatible. Thank you for your inquiry on our KitchenAid appliances.

  Answered 6 years ago by KitchenAidTeam

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