A:AnswerHi, Thank you for providing feedback on your stand mixer. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance.
A:AnswerI found your answer on the KitchenAid website I hope this helps you!
https://www.kitchenaid.com/pinch-of-help/stand-mixers/classic-vs-artisan.html