Questions & Answers

Q: QuestionHow many batteries does the smart lock require?

• A:Answer This smart lock requires four batteries.

Q: QuestionDoes the smart lock require a third-party smart home hub?

• A:Answer This smart home lock does not require a third-party smart home hub.

Q: QuestionWhat type of wireless connectivity does the smart lock use?

• A:Answer This smart lock uses Wi-Fi for wireless connectivity.

Q: QuestionCan the smart lock be controlled using voice commands?

• A:Answer Yes, you can lock and check the status of the Halo smart lock using voice commands with Amazon Alexa and Google Assistant.

Q: QuestionWhat is the warranty period for the smart lock?

• A:Answer The manufacturer's warranty for parts and labor on the smart lock is 1 year.

Q: QuestionDoes the lock work with Bluetooth as well, in case of a power outage

Asked 2 years ago by Eric.

• A:Answer The Halo lock can be accessed using the Kwikset app within Bluetooth range of the lock if you have a power outage.

  Answered 2 years ago by Kwikset

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Q: QuestionHow many fingerprints can be used for access?

Asked 2 years ago by Badproduct.

• A:Answer Enroll up to 100 fingerprints (50 users)

  Answered 2 years ago by Kwikset

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Q: QuestionWhat happens when your Internet goes out you have to use the key only?

Asked 2 years ago by Tiff.

• A:Answer Wi-Fi access is required to set up the lock using the Kwikset app and to program the access codes. After the setup, codes will remain programmed in the lock even if the Wi-Fi is no longer available, yet the Kwikset app will not connect to the lock without an internet connection. The physical key can be used if no internet available.

  Answered 2 years ago by Kwikset

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Q: QuestionWill the batteries last longer without WiFi

Asked 10 months ago by Anonymous.

This question was asked about the related product: Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Satin Nickel

Q: QuestionCan I configure the lock to unlock when I approach the door with my smartphone on me (without having to take out my phone), similar to how the Tesla security works? Thx.

Asked 2 years ago by JerseyJoe.