Questions & Answers

1-10 of 42 Questions
  • Question
    Do you have to have the app running on your smart phone in order to unlock the door?   (10 Answers)

    Do you have to have the app running on your phone every time you open the door, or can you have it in your pocket?

    By Jay December 10, 2015.

    Answers
    • Best 
      Answer

      The app has to be open but can be running in the background. I just leave my phone in my pocket. If you do double tap the home key and close the app a notification from the Kevo appears telling you to reopen the app in order to unlock the door. Let it run in the background Super easy to use!

      By EvoX December 11, 2015.

    • Question
      What happens if network down. If out in yard with no keys or cell phone are you locked out?   (2 Answers)

      By Granny April 2, 2016.

      Answers
      • Best 
        Answer

        It runs on bluetooth LE, so it isn't dependent on your wifi or internet connection. If you're outside without your phone, keys or a fob and the door is locked, yes you will be locked out.

        By Tristan May 6, 2016.

      • Question
        eKeys   (10 Answers)

        If somebody comes to visit me from out of town, can I issue eKeys to them or do they have to have the actual fab?

        By Greg February 21, 2016.

        Answers
        • Best 
          Answer

          You can email them an ekey for free. You can also revoke that ekey once th y are done.

          By Motorcop June 26, 2016.

        • Question
          Does this work with the iPhone 6s Plus?   (9 Answers)

          By Doug April 10, 2016.

          Answers
          • Best 
            Answer

            Yes

            By Natead04 April 30, 2016.

          • Question
            can you get more than two hard keys   (7 Answers)

            By beau February 23, 2016.

            Answers
            • Best 
              Answer

              Yes. You can have duplicate keys made just as you would any regular lock.

              By Natead04 April 30, 2016.

            • Question
              Can this lock be operated remotely via my smartphone?   (8 Answers)

              I'm interested in whether this lock provides me with the ability to lock or unlock my door remotely in real time via an app?

              By Jeff November 13, 2015.

              Answers
              • Best 
                Answer

                Yes but you would need to buy the Kevo Plus adapter from the company itself. They have been out of the item for a month now. I am patiently waiting...

                By Brigs November 13, 2015.

              • Question
                I hate to ask a stupid question, but description on another site only lists compatibility with iPhones, is this compatible with Android phones also?   (8 Answers)

                By Bart April 19, 2016.

                Answers
                • Best 
                  Answer

                  It does, but not all android phones are compatible. You can check phones that are compatible at their website.

                  By MyOnly June 19, 2016.

                • Question
                  How long do the batteries last before needing to be replaced?   (5 Answers)

                  By Anonymous December 30, 2015.

                  Answers
                  • Best 
                    Answer

                    I've had mine for about a year now and still have not needed to change the batteries. I am using energizer batteries, also, in case brand helps you out.

                    By Berks January 6, 2016.

                  • Question
                    What does the inside look like? I need to childproof it so my toddler can't get out. Prefer key on inside as well.   (1 Answer)

                    By David November 4, 2016.

                    Answers
                    • Best 
                      Answer

                      Kwikset Model: 925 KEVO DB 15 interior features a turn piece for locking and unlocking Kevo manually. Kwikset does not manufacture any electronic locks with a key on both sides of the door.

                      By Kwikset November 7, 2016.

                    • Question
                      What generation is this and How do I tell the difference in the two generations?   (4 Answers)

                      By taylordds June 27, 2016.

                      Answers
                      • Best 
                        Answer

                        this is gen 1. I spoke with manufacturer August 2016 and they said gen 2 was not available for purchase yet but should be coming out sometime later this year.

                        By matcapir August 19, 2016.

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