“What happened if hardware wallet is malfunctioning, or broke and you can't see your crypto ?”

1-5 of 5 Answers

• If your hardware crypto wallet is broken, you can recover your funds if you have your seed phrase: 1. Retrieve your seed phrase: If you followed best practices, your seed phrase backup should be in a secure, secondary location. 2. Buy a new wallet: Purchase a replacement wallet from the manufacturer. 3. Initialize the new wallet: Use your seed phrase to restore your wallet on the new device. 4. Test your key: Make sure your key can sign in a platform like Unchained. 5. Destroy the old wallet: Dispose of the old wallet according to your local electronics disposal guidelines. 6. Store the new wallet securely: Follow best practices to keep your new wallet safe. *If you lose both your wallet and your seed phrase, your funds may be unrecoverable.

  Answered by chadk 1 year ago

  • 

  Helpful (2)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• You view your crypto in the ledger live app. Your wallet only holds signatures, not your crypto.

  Answered by EdwinL 6 months ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• It can be recovered

  Answered by DebrahH 7 months ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Maybe use your product protection plan insurance from Best Buy ?

  Answered by Dave 8 months ago

  • 

  Helpful (0)Unhelpful (1)

  Report

  Sorry, there was a problem. Please try again later.

• I haven't had that experience or even thought about it, but, I'm sure someone at the, Ledger Company, could answer that, I would try reaching out to them.

  Answered by ChristopherR 1 year ago

  • 

  Helpful (0)Unhelpful (1)

  Report

  Sorry, there was a problem. Please try again later.