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  • QuestionPlease advise is this an intel i5 processor or i3 and please advise it is ssd NVME hard drive or not and can i upgrade the storage or not

    Asked by Sakr.

    • Answer Greetings from the Intel team. Thank you for your question. Based on the product specifications reference (PSREF), the Lenovo Flex 5i model 82R700L5US has an Intel® Core™ i5-1235U processor and a 512GB SSD M.2 2242 PCIe® 4.0x4 NVMe® drive. The Laptop supports one drive, up to 1TB M.2 2242 SSD or 512GB M.2 2280 SSD. For further information, check the PSREF: https://psref.lenovo.com/Detail/IdeaPad_Flex_5_14IAU7?M=82R700L5US For detailed information about the Intel® Core™ i5-1235U processor, visit: https://ark.intel.com/content/www/us/en/ark/products/226261/intel-core-i5-1235u-processor-12m-cache-up-to-4-40-ghz.html Thank you for choosing Intel! Emilio_Intel

      Answered by Intel team

  • QuestionI bought one, i can't find the on/off button. Win 11 and clicking on 'shut down' - but it just sleeps. On Off button location

    Asked by Asymptotic.

    • Answer Hi, Asymptotic. The power button is on the right side of the computer when facing the screen. It's the first button, before the SD card reader slot.

      Answered by Lenovo Product Expert

  • QuestionWhat does 2 in 1 mean?

    Asked by Kimmie.

    • Answer Hi, Kimmie. A 2-in-1 is a device that can be used as two types of devices, a laptop and a tablet, in one. This is due to the hinges on the laptop that allow for them to be rotated 360 degrees to enable this unique flexibility. You can use it in two other modes as well -- tent and stand mode. You can navigate with a pen and touch as just a tablet or use it as a regular laptop. The choice is entirely up to you!

      Answered by Lenovo Product Expert

  • QuestionI have added many items to my task bar but would like to have my email added to task bar or screen. Can your agents do this for me?

    Asked by iPhonefordad.

    • Answer It's actually pretty easy to do this. You basically just have to choose the program you want to use to open your email (e.g., Outlook, or a browser), open it to the View of preference, then create a shortcut to this on either your Desktop or the Taskbar.

      Answered by luislast

  • QuestionHow much would it cost to repair the screen, my was damaged and it is now cracked

    Asked by James.

    • Answer Hi, James. We are sorry to hear that this has happened. Should you want to discuss repair or replacement options, we recommend reaching out to Lenovo Tech Support to speak with a representative to discuss your potential options at this number: 877-453-6686. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.

      Answered by Lenovo Product Expert

  • QuestionDoes it come with a stylus? if not, is there one that is compatible with it?

    Asked by Brook.

    • Answer Hey Brook, it does not come with a pen, but you can use a pen that supports AES and/or MPP pen protocols, like this Lenovo Digital Pen 2 on Best Buy's site: https://www.bestbuy.com/site/lenovo-digital-pen-2-gray/6580719.p?skuId=6580719

      Answered by Lenovo Product Expert

  • QuestionDoes it have international warranty?

    Asked by Venkat.

    • Answer Hey, Venkat. From the manufacturer, this model is not covered by International Warranty Services. By visiting the webpage tied to the following link: (https://pcsupport.lenovo.com/us/en/iwslookup#/ideapad), users can view local Lenovo support options for the supported countries. You can lookup options by entering the product serial number in the search box at the previously listed link, selecting “International Warranty Services” within “Warranty & Repair”. Full disclosure, there can be some limitations with repairs abroad as US components and onsite repair may not be available in another country.

      Answered by Lenovo Product Expert

  • QuestionHow many external monitors can it support?

    Asked by rrs528.

    • Answer Hi, rrs528. If you utilize this Flex 5i's Thunderbolt 4 (USB-C) port with a dock or hub, it can handle up to 3 4K/60Hz monitors.

      Answered by Lenovo Product Expert

  • QuestionI've noticed that some laptops are available in different configurations, so even though the RAM might not be user-upgradeable by the consumer, the same unit can be ordered with more, or less, factory-installed RAM. Is that the case here?

    Asked by luislast.

    • Answer Hi again, luislast. With Best Buy, the models have a set configuration of specifications and features and cannot be modified or customized for purchase.

      Answered by Lenovo Product Expert

  • QuestionCan Office365 and Quicken Deluxe 2017 be installed without disabling S mode?

    Asked by NHGent.

    • Answer Hey, NHGent. Office, yes. As a matter of fact, the apps are already preinstalled and await login with an account with an active Microsoft 365 subscription tied to it to fully utilize the software. Regarding Quicken, it will not install the software since S mode restricts downloaded apps to those featured on the Microsoft Store and Quicken is not.

      Answered by Lenovo Product Expert

  • QuestionDoes it process high processer game like dress to impress on Roblox or murder mystery 2????

    Asked by Birdie.

    • Answer Hey, Birdie. Based off the system requirements that are listed on this Roblox help webpage (https://en.help.roblox.com/hc/en-us/articles/203312800-Computer-Hardware-Operating-System-Requirements), this Flex 5i should be able to run it. To verify, we recommend reviewing the system requirements detailed on the previously linked webpage, then comparing it with the specifications this Flex 5i or any potential computer you’re interested in to help ensure you find the right fit for you.

      Answered by Lenovo Product Expert

  • QuestionWould this be an idea laptop for nursing school?And if not what would be?

    Asked by Tam.

    • Answer Hey, Tam, depending on if you need any special software for nursing school or if you consider yourself to be an above average multi-tasker with multiple tabs and windows open, this Flex 5i could be a good fit for you. It's a 2-in-1 with pen support to make it easy to take notes, smaller and lightweight to make it more convenient to travel with and has solid specs for tasks like web browsing and streaming. If you want a more premium device with an aluminum build, higher performance thanks to faster memory and its processor and a higher tier display, consider the Yoga 7 devices (https://www.bestbuy.com/site/lenovo-yoga-7-2-in-1-14-2k-touchscreen-laptop-amd-ryzen-5-8640hs-with-8gb-memory-512gb-ssd-artic-grey/6571486.p?skuId=6571486). Hope this helps! Feel free to ask more questions in the Q&A section of whatever item you're interested in.

      Answered by Lenovo Product Expert

  • QuestionWhat type and how many ports

    Asked by Paytgro.

    • Answer Hi, Paytgro, it features two USB-A 3.2 ports, one USB-C port (Thunderbolt 4/USB 4), supporting USB PD 3.0 and DisplayPort 1.4a, one HDMI port, a headphone/microphone combo jack (3.5mm), an SD card reader and the power connector.

      Answered by Lenovo Product Expert

  • QuestionIt have a pen 🖊️ included

    Asked by Megh.

    • Answer Hi, Megh. No, a pen is not included, but it is compatible with one.

      Answered by Lenovo Product Expert

  • QuestionCan the windows 11 home S mode be turned off for installing other softwares (those not present in Microsoft Store)?

    Asked by Sai.

    • Answer Yes. Follow the few steps that are documented by MS and Lenovo. Easy to do, bu it tends to fail for a while. Took me 24 hours to get it to finally accept the request. Probably an MS server issue.

      Answered by brownguy

  • QuestionDoes the keyboard have backlight?

    Asked by Nathan.

    • Answer Yes

      Answered by JamesS

  • QuestionDo the computers come with warranty on them or do I have to pay extra for the warranty?

    Asked by Sh.

    • Answer No

      Answered by vishal

  • QuestionVoice assist?

    Asked by Sdr.

    • Answer Hey Sdr, If you're referring to using an interactive AI for assistance, you can interact with Copilot via the system's microphones within the preinstalled Copilot app. Please reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionCan You take it out of "S" mode before I buy it , or after I paid for it?

    Asked by muk.

    • Answer Yes you can

      Answered by VickieB

  • QuestionCan I disable windows S mode?

    Asked by Anonymous.

    • Answer Hey there, Yes, you can switch out of Windows 11 Home in S mode to standard 11 Home. As a disclaimer, once you switch out of S mode, you cannot switch back. Here is a link to a Microsoft webpage that shares steps on how to complete the process: https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85 Please let us know if you have any other questions!

      Answered by Lenovo Product Expert