Questions & Answers

Q: QuestionCan I use my existing keys with this lock?

• A:Answer Yes, you can keep your existing keys unchanged when using this lock.

Q: QuestionCan I receive notifications when the door is unlocked?

• A:Answer Yes, you can receive unlock notifications with this smart lock.

Q: QuestionDoes this lock work with Google Home?

• A:Answer Yes, this lock works with Google Home.

Q: QuestionDoes this smart lock require batteries?

• A:Answer Yes, this smart lock is battery-powered and requires one CR2 battery.

Q: QuestionIs there an app to control this lock?

• A:Answer Yes, you can control this lock with an app.

Q: QuestionIs it possible to monitor this lock remotely?

• A:Answer Yes, this lock has remote monitoring capabilities.

Q: QuestionWhat is the diameter of hole I need in my door to fit this lock? I've had problems with other smart locks that don't fit.

Asked 2 months ago by Matt.

• A:Answer Hi there, Great question, and I completely understand your concern. The Level Lock is designed to fit standard ANSI prepared doors. Here are the exact door requirements so you can confirm compatibility before installing: • Backset lengths supported are 2.375 inches or 2.75 inches • Supported door thickness is between 1.75 inches and 2 inches • The required bore hole diameter is 2.125 inches, which is the ANSI standard If you would like, you are welcome to share photos or measurements of your existing door prep and our support team can take a closer look before you purchase or install. You can reach Level Support at [email protected] or by phone at 833 453 8354. We are happy to help.

  Answered 2 months ago by LevelHome Team

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