A:AnswerTo reconnect your lock with your phone, you’ll need to open the Level app and follow the prompts to re-pair your device. If you previously removed the lock from your app, select “Add a Device” and follow the on-screen instructions to add it again. Make sure Bluetooth is enabled and that you’re near the lock during setup.
If you need additional help, our support team will be happy to assist. You can reach Level Support by phone at (833) 453-8354 or by email at [email protected].
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A:AnswerThanks for your question!
Level Touch and Level Lock+ only work with Level Key Cards and Key Fobs—they are not compatible with Samsung Wallet or other third-party NFC platforms.
If you have any other questions or need help getting set up, our support team is happy to assist. You can reach us at [email protected] or 1.833.453.8354.
A:AnswerThanks for reaching out! The Level Lock+ does not require Wi-Fi for basic functionality. It connects directly to your phone using Bluetooth, allowing you to lock and unlock using the Level app, Apple Home Key, or a physical key.
If you'd like remote access through the Level app (when you're not nearby), you can use our accessory, Level Connect, which plugs into a standard outlet and connects your lock to Wi-Fi. Alternatively, if you're using Apple Home, a compatible Apple Home hub (like a HomePod or Apple TV) can enable remote control through the Apple Home app.
If you have any questions or need help getting started, our support team is happy to help at [email protected] or by phone at 1-833-453-8354.
Let us know how we can assist you further!
A:AnswerThank you for your interest in Lock+ with Matter. At this time, Lock+ Matter is available exclusively through Level.co and Apple.com. https://level.co/smart-lock/lock-plus/matter/?finish=Satin%20Nickel
