Questions & Answers

Name: Level - Touch Edition Smart Lock Bluetooth Replacement Deadbolt with App/Key/Voice Assistant Access - Satin Nickel
Brand: Level
SKU: 6464682
Price: 65.99 USD
Rating: 3.9 (199 reviews)

Level - Touch Edition Smart Lock Bluetooth Replacement Deadbolt with App/Key/Voice Assistant Access - Satin Nickel

Model:: C-L12U; |
SKU:: 6464682

User rating, 3.9 out of 5 stars with 199 reviews.

Highly rated by customers for:

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QuestionMy only concern is does it unlock when anyone taps the top of it like that? How does it know who's tapping it?
Asked 4 years ago by Astral.
- Answer It creates a geofence around your home that is like 1-2 blocks wide. Then it tracks your phone’s location relative to the geofence. The touch to unlock feature is only active when your phone leaves and then re-enters the geofence. It’s also only active for a maximum of 5 minutes(can be set for less) once you re-enter the geofence. So inside of that 5 minutes, anyone can touch to unlock it. But once it has been done once, it can’t be done again until you leave the geofence again and start the cycle over so someone can’t follow in right behind you. If you leave your home and don’t go beyond the geofence, then touch to unlock won’t work at all. Touch to lock the door will always work for anyone.
  Answered 4 years ago by HAL9100
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QuestionWhat protocol of NFC does this lock use?
Asked 4 years ago by Pamb.
- Answer Level Lock - Touch Edition uses type a/b NFC. At this time it is only compatible with our own Key Cards and Key Card Minis. Two programmable NFC Key Cards come in the box. If you’d like to purchase additional Key Cards or Key Card Minis, visit level.co/shop
  Answered 4 years ago by LevelHome Team
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QuestionCan this lock be unlocked with an apple watch or iPhone using apple wallet?
Asked 3 years ago by 2thang2.
- Answer Not on my Apple Watch. The app isn’t available to sync to my watch. Not sure about wallet. There is an app that runs on the iPhone. You can use the app or, you can turn on the touch feature so you do not have to pull out the phone, with location services turned on, you can just touch the lock to lock/unlock
  Answered 3 years ago by Park199
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QuestionCan the touch to unlock/lock work for 3 different people who all have iphones? What if I leave and come back but the other people stay home? Would I still be able to touch to unlock/lock?
Asked 3 years ago by Ihatemyhp.
- Answer Yes, touch to unlock is a user specific feature that functions independent of other users being in or out of the Home boundary. Touch to lock is an event based feature that functions independent of the user’s mobile device proximity all-together. Please note, all users will need to have their own Level app accounts. For additional questions, or to learn more about touch to unlock/lock, please visit level.co/support.
  Answered 3 years ago by LevelHome Team
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QuestionDoes this lock support Thread?
Asked 4 years ago by O13M155.
This question was asked about the related product: Level - Touch Edition Smart Lock Bluetooth Replacement Deadbolt with App/Key/Voice Assistant Access - Satin Chrome
- Answer At this time, Level locks support HomeKit and Ring (via Amazon Sidewalk). We are continuing to build out our home platforms integrations, so stay connected with us on our level.co newsletter for updates.
  Answered 4 years ago by LevelHome Team
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QuestionWhat is the ANSI security rating of this lock?
Asked 4 years ago by Anonymous.
- Answer Level locks meet ANSI Grade 1/A (American National Standards Institute’s specification for the strongest, most secure deadbolt lock).
  Answered 4 years ago by LevelHome Team
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QuestionIs the lock waterproof? When the door is open it can be rained on both sides. Will this lock work in that case.
Asked 4 years ago by arnoldstrife.
This question was asked about the related product: Level - Touch Edition Smart Lock Bluetooth Replacement Deadbolt with App/Key/Voice Assistant Access - Satin Chrome
- Answer Level Lock - Touch Edition is designed to exceed ANSI (American National Standards Institute) standards for residential exterior doors, and has a IPX4 water resistance rating. The lock is tested to meet the highest industry standards for durability and weather conditions. We have had customers successfully install Touch Edition outdoors, however the exposed exterior housing will be an integral part of durability.
  Answered 4 years ago by LevelHome Team
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QuestionWhat kind of battery is used in the level touch
Asked 4 years ago by perk.
- Answer C2 ..comes with 1
  Answered 4 years ago by TechJunky
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QuestionAre we able to key the lock to our existing house keys?
Asked 4 years ago by Mueg.
- Answer Level Lock - Touch Edition uses a 5 pin C style key cylinder that can be rekeyed to match your existing keys. We recommend contacting a professional locksmith to perform the rekeying of the cylinder.
  Answered 4 years ago by LevelHome Team
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Questioncan the level lock be connected to Google Home?
Asked 2 years ago by Pisa.
This question was asked about the related product: Level - Touch Edition Smart Lock Bluetooth Replacement Deadbolt with App/Key/Voice Assistant Access - Satin Chrome
- Answer At this time Level locks integrate with Apple Home and Ring via Amazon Sidewalk. Our engineers are always hard at work on product improvements as well as new and exciting things, so stay connected with us on our newsletter for updates: level.co/#newsletter.
  Answered 2 years ago by LevelHome Team
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QuestionDoes this lock operate on wi fi? Can I open the gate when I am out of town from my iphone?
Asked 3 years ago by Wifioperate.
This question was asked about the related product: Level - Touch Edition Smart Lock Bluetooth Replacement Deadbolt with App/Key/Voice Assistant Access - Satin Chrome
- Answer Yes
  Answered 3 years ago by Park199
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QuestionCan I use a FOB to release the door and what is the format
Asked 3 years ago by varizwick.
This question was asked about the related product: Level - Touch Edition Smart Lock Bluetooth Replacement Deadbolt with App/Key/Voice Assistant Access - Satin Chrome
- Answer Yes, you can lock and unlock with the Level Key Cards included with your lock. Additional Key Cards and Key Card Minis can be purchased directly from level.co.
  Answered 3 years ago by LevelHome Team
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QuestionDoes it ever stop working and have to be reset or deleted from the app or Homekit then set up and reconnected again to fix any issues? I find most smart home devices have this issue.
Asked 3 years ago by Ihatemyhp.
- Answer I did originally. I have a feeling that when we had a couple of very cold snaps that went through it affected the lock itself from working correctly. I can’t verify this but I was having a horrible time with HomeKit etc. Now after resetting it appears the connection has been more stable. I’ve had only 1 disconnect in 3 weeks from HomeKit. I recently installed the Bluetooth keypad as well. This was a great addition. Good luck !
  Answered 3 years ago by DUDEDUDE
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QuestionCan I check the status form the lock, and lock/unlock from anywhere on my phone? Or do I need to be within BT range to lock/unlock using my phone?
Asked 3 years ago by will.
- Answer Yes, you can lock/unlock remotely from anywhere with your lock connected to Apple Home or Amazon Sidewalk and Ring. Learn more about remote connectivity on our support page: Sidewalk: https://level.co/support/articles/1500007711481; Apple Home: https://level.co/support/articles/360042358774
  Answered 3 years ago by LevelHome Team
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QuestionSuggestions for services such as house cleaning and pet services? How can I easily let them in without giving them a card or key. Using a keypad currently
Asked 3 years ago by Gsr.
- Answer You can remotely open the door from your phone, no matter where you are at. I added the keypad but was able to put it in a place near door that is not visible from the street.
  Answered 3 years ago by SandraD
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Questioncan the lock be accessed via z-wave technology???
Asked 4 years ago by ahkra13.
- Answer At this time, Level locks support HomeKit and Sidewalk / Ring. We are continuing to build out our home platforms integrations, so stay connected with us on our newsletter for updates: www.level.co/#newsletter
  Answered 4 years ago by LevelHome Team
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QuestionIs this compatible with Google Home? Is this compatible with Smartthings? Is there an app that works with Android phones?
Asked 4 years ago by Godisgood1.
- Answer Currently, Level locks are compatible with HomeKit and Ring (via Amazon Sidewalk) on iOS and Android devices. We are working on several new and exciting ways for you to access your home securely so stay connected with us on our newsletter for updates: level.co/#newsletter
  Answered 4 years ago by LevelHome Team
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Showing 1-17 of 17 questions

Questions & Answers

Level - Touch Edition Smart Lock Bluetooth Replacement Deadbolt with App/Key/Voice Assistant Access - Satin Nickel

Q: QuestionMy only concern is does it unlock when anyone taps the top of it like that? How does it know who's tapping it?

Q: QuestionWhat protocol of NFC does this lock use?

Q: QuestionCan this lock be unlocked with an apple watch or iPhone using apple wallet?

Q: QuestionCan the touch to unlock/lock work for 3 different people who all have iphones? What if I leave and come back but the other people stay home? Would I still be able to touch to unlock/lock?

Q: QuestionDoes this lock support Thread?

Q: QuestionWhat is the ANSI security rating of this lock?

Q: QuestionIs the lock waterproof? When the door is open it can be rained on both sides. Will this lock work in that case.

Q: QuestionWhat kind of battery is used in the level touch

Q: QuestionAre we able to key the lock to our existing house keys?

Q: Questioncan the level lock be connected to Google Home?

Q: QuestionDoes this lock operate on wi fi? Can I open the gate when I am out of town from my iphone?

Q: QuestionCan I use a FOB to release the door and what is the format

Q: QuestionDoes it ever stop working and have to be reset or deleted from the app or Homekit then set up and reconnected again to fix any issues? I find most smart home devices have this issue.

Q: QuestionCan I check the status form the lock, and lock/unlock from anywhere on my phone? Or do I need to be within BT range to lock/unlock using my phone?

Q: QuestionSuggestions for services such as house cleaning and pet services? How can I easily let them in without giving them a card or key. Using a keypad currently

Q: Questioncan the lock be accessed via z-wave technology???

Q: QuestionIs this compatible with Google Home? Is this compatible with Smartthings? Is there an app that works with Android phones?

Most-viewed items

QuestionMy only concern is does it unlock when anyone taps the top of it like that? How does it know who's tapping it?

QuestionWhat protocol of NFC does this lock use?

QuestionCan this lock be unlocked with an apple watch or iPhone using apple wallet?

QuestionCan the touch to unlock/lock work for 3 different people who all have iphones? What if I leave and come back but the other people stay home? Would I still be able to touch to unlock/lock?

QuestionDoes this lock support Thread?

QuestionWhat is the ANSI security rating of this lock?

QuestionIs the lock waterproof? When the door is open it can be rained on both sides. Will this lock work in that case.

QuestionWhat kind of battery is used in the level touch

QuestionAre we able to key the lock to our existing house keys?

Questioncan the level lock be connected to Google Home?

QuestionDoes this lock operate on wi fi? Can I open the gate when I am out of town from my iphone?

QuestionCan I use a FOB to release the door and what is the format

QuestionDoes it ever stop working and have to be reset or deleted from the app or Homekit then set up and reconnected again to fix any issues? I find most smart home devices have this issue.

QuestionCan I check the status form the lock, and lock/unlock from anywhere on my phone? Or do I need to be within BT range to lock/unlock using my phone?

QuestionSuggestions for services such as house cleaning and pet services? How can I easily let them in without giving them a card or key. Using a keypad currently

Questioncan the lock be accessed via z-wave technology???

QuestionIs this compatible with Google Home? Is this compatible with Smartthings? Is there an app that works with Android phones?