A:Answer Thank you for your interest in the LG Monitor. Here are some troubleshooting steps for the LG 27MQ44B-B monitor that is turning off after the "hit OK to start" prompt:
•Check the signal cable connection: Make sure the HDMI or other signal cable is securely connected and not damaged or obstructed.
•Verify the power supply: Ensure you are using the correct power adapter/cable for the monitor and try using a different power outlet.
•Reset the monitor settings: Access the on-screen menu, go to "Settings" or "General," and select "Reset to Initial Settings" to restore factory defaults.
•Check for firmware/driver updates: Check the LG website for firmware updates and ensure your computer's graphics drivers are up-to-date.
•Perform a hard reset: Power off the monitor, unplug it for 30 seconds to 1 minute, then plug it back in and try turning it on again.
If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
