Questions & Answers

Q: Questioncan propane gas beused for this top?

Asked 4 years ago by lynn99999.

• A:Answer This cooktop is convertible for use with natural or propane gas. The LP gas conversion should be made by a qualified LP installer. The pressure supplied must be between 10" and 13" of water column. The conversion instructions and LP orifices are supplied with the cooktop. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDoes the knobs have a light that indicate it is on when the stove is on?

Asked 2 years ago by Red.

• A:Answer No they do not. Its a gas stove so its easy to see that it is on though.

  Answered 2 years ago by JosephMVerified Purchase

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Q: QuestionWhere is the gas inlet located on the unit (with measurements please)?

Asked 2 years ago by GregD.

• A:Answer Hi, Here's the link for installation https://www.lg.com/us/support/product/lg-LCG3611BD.BBDELGA. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the penetration depth of this unit? ie - how far below the countertop does it extend? or the measurement from the countertop to the bottom of the unit? Please don't blindly repeat the published dimensions (LG)...

Asked 2 years ago by GregD.

• A:Answer Hi, Product Depth 21 11/16 inches. and the countertop to the bottom of the unit 19 3/8". Here's the installation link https://www.lg.com/us/support/product/lg-LCG3611BD.BBDELGA. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionAre you able to use propane with this model?

Asked 5 years ago by Kish.

• A:Answer The LG 36" Gas Cooktop - PrintProof™ Black Stainless Steel, Model # LCG3611BD can be converted for use with Liquefied Propane (LP) gas. It should be properly adjusted by a qualified service technician or gas installer for the type of gas that is to be used. The LP Nozzle Conversion Kit is an included accessory with the Cooktop...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionIf it was as simple to call Best buy direct phone number I would not have to ask this question. I did call them. They have no information. You answer as LG so I assume you know if the thing is made or not? If backordered or not?

Asked 7 years ago by Fred.

• A:Answer We do not have information regarding Best Buy's stock or product availability. The LCG3611BD is still being produced. ^CP

  Answered 7 years ago by LG Digital Customer Care

  
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Q: QuestionLooking at the previous 2 questions, one answer is that it is a new product and is not out yet, the other says it has been out for awhile. Which is it? Where can I buy this? How can I buy this? Its been "sold out" all summer.

Asked 7 years ago by Fred.

• A:Answer We appreciate your interest in purchasing this cooktop. For best assistance with your inquiry, we recommend reaching out to Best Buy directly. Their phone number is 1-888-BEST BUY (1-888-237-8289). ^CP

  Answered 7 years ago by LG Digital Customer Care

  
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Q: QuestionWhen is this going to be available for purchase, Is this a new item not yet for sale or is it really sold out?

Asked 7 years ago by Fred.

• A:Answer The LCG3611BD is not a new release product as it has been out a little while. For best assistance with your availability inquiry, we recommend reaching out to Best Buy directly. Their phone number is 1-888-BEST BUY (1-888-237-8289). ^CP

  Answered 7 years ago by LG Digital Customer Care

  
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Q: QuestionWhy you're not showing the cooktop in black stainless steel finish

Asked 7 years ago by Anonymous.

• A:Answer We appreciate your interest in purchasing this cooktop. For best assistance with your inquiry, we recommend reaching out to Best Buy directly. Their phone number is 1-888-BEST BUY (1-888-237-8289). ^CP

  Answered 7 years ago by LG Digital Customer Care

  
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Q: QuestionIt is listed as 36" and described as 30", which is it, need 36".

Asked 7 years ago by Boots.

• A:Answer The LCG3611ST has the following dimensions: Depth 21 11/16", Height 3 3/4", Width 36". ^CP

  Answered 7 years ago by LG Digital Customer Care

  
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Q: QuestionTo date LG doesnt seem to offer any cooktops in the Blcak Stainless collection, We have the fridge, dishwasher, double oven in black stainless and have been waiting some time hoping for an option in a 36" cooktop, so far nothing... Anyone know why?

Asked 8 years ago by Mike.

Q: QuestionHow many BTU ?

Asked 9 years ago by Jiali.

• A:Answer This is 12,000 btu.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionWhat size gas line does this require. We are using LP.

Asked 9 years ago by Anonymous.

• A:Answer For the latest updates on LG cooktops, please visit https://www.lg.com/us/cooktops. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) for more information. Thank you. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionHow does this cook top ventilateIs there a ventilation kit that can be purchased which can be installed into the cook top?

Asked 10 years ago by AugieD.

• A:Answer The LG 36” Gas Cooktop with SuperBoil & trade, Model # LCG3611ST does not have a ventilation kit that can be installed in the cooktop. If it is in an unventilated area, then you could have a range hood installed but the range hood would have to be ducted to the outside. Otherwise, the cooktop is vented "naturally" which is simply having it near a window...^IFV

  Answered 10 years ago by LG Digital Customer Care

  
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