Questions & Answers
- Model:
- WKEX200HGA
- |
- SKU:
- 10758150
Q: Questiondo you have the same one with a longer drain hose
Asked by Alex.
- A:Answer You can always purchase a longer drain hose. That is separate to the unit. Though it may come with installation, it’s not a hard component and you could totally buy the unit and just purchase a longer hose.
Answered by Sparkplug
Q: QuestionDoes this machine have automatic detergent and softener dispensing, where you can preload all the detergent and it dispenses the right amount based on the size of the load, etc?
Asked by KatieF.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer yes
Answered by user832081
Q: QuestionIs the depth from back of machine to the front base or from the back to where the door/handle protrudes?
Asked by Anonymous.
- A:Answer Hello there! Thank you for your question about the LG WKE100HWA WashTower. We understand you're asking about the depth measurement for this unit. The depth of 30 3/8" listed in the product dimensions refers to the measurement from the back of the machine to the front base of the unit, not the door/handle. When the door is open, the depth extends to 55" to account for the full space required when the door is swung open. https://www.lg.com/us/washers-dryers/lg-wke100hwa-washtower#pdp_specs If you need more details or have any further questions, feel free to send us a private message on @LGUSSupport, and we'd be happy to assist! —Renzo
Answered by LG Digital Customer Care

Q: QuestionI know they are stacked, but is the dryer deeper than the washer or are they the same depth? My unit now is close in depth. The depth, if the same, will not work for my closet. It will work only if the washer is not as, front to back deep, as the dryer.
Asked by Phyto1965.
- A:Answer The dryer is around 28 in dept and the washer is around 18 in dept. from the inside out. Hopefully this helps you
Answered by AnthonyG
Q: QuestionCan these be used in a RV?
Asked by Marie.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hi there, Marie. Thanks for reaching out about the LG WKE100HVA WashTower! While the WashTower is an incredible appliance for its efficiency and features, it is designed primarily for residential use in standard home environments. Given its size and electrical requirements—120V, 10 Amps for the washer and 240V, 30 Amps for the dryer—it might not be compatible with the typical power supply and space constraints of an RV. https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs If you'd like to explore more compact or RV-specific options, we’d be happy to help! Feel free to send us a private message on social media @LGUSSupport, and we’ll assist you further. —Renzo
Answered by LG Digital Customer Care

Q: QuestionCan this be hooked up with a rigid (periscoping) dryer vent?
Asked by Boots.
- A:Answer Yes. It’s most commonly use as not everyone has a perfect set up. It was set up for my old dryer which was on the ground. I’m using Semi-Rigid Silver Flexible Duct connector.
Answered by IgnacioC
Q: QuestionWe are replacing in a location that has a side-by-side washer / dryer. Which hook-up does this unit go; washer (water hookup side) or dryer side?
Asked by Josh.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hi there, Josh. When replacing a side-by-side washer and dryer with the LG WKE100HVA WashTower, this unit combines both the washer and dryer into a single unit, so it requires connections for both the washer and dryer. The washer hookup (water supply) should be connected to the washer side of the unit. The dryer hookup (venting, power) should be connected to the dryer side of the unit. This WashTower features a 3-way venting option and requires 240V, 30 amps for the dryer. https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs For more detailed setup instructions, or feel free to reach out to us via @LGUSSupport on social media if you need further assistance. We’re here to help! —Renzo
Answered by LG Digital Customer Care

Q: QuestionIs there a light in the washer, too?
Asked by DRBB.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer Yes there is a drum light in the washer
Answered by ChristianG
Q: QuestionWhere is the vent attachment located on the dryer
Asked by Natalie.
- A:Answer It is on the back.
Answered by Anonymous
Q: Questioncan one replace the washer or dryer in this unit if one fails
Asked by separation.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there! Thanks for your question. The LG WashTower™ model WKE100HVA is designed as a single integrated unit, combining the washer and dryer into one structure. Unfortunately, if one appliance (washer or dryer) fails, it is not possible to replace just the individual washer or dryer within the unit. You would need to replace the entire WashTower™ system. This is a feature of the design, as both the washer and dryer are built together with shared components and controls. For service or replacement, we'd recommend contacting LG support or a certified technician for further assistance. https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs If you have any other questions or need further clarification, feel free to reach out to us via @LGUSSupport on social media. —Renzo
Answered by LG Digital Customer Care

Q: QuestionI have a 5 years plan my washer is not working what is the number to contact
Asked by Tom.
- A:Answer Hello there, Tom. Thank you for reaching out. We understand you're having an issue with your WKE100HWA WashTower™ and would like assistance with your 5-year plan. If you purchased the plan through Best Buy, we recommend contacting Best Buy directly for support. They can assist you with warranty or repair services related to the plan. You can reach them at their customer service number or visit their website for further instructions. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-built-in-intelligence-white/6451042.p?skuId=6451042 However, if you purchased the WKE100HWA WashTower™ directly from LG, we're here to help! Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting or warranty support. We’re always here to help! —Renzo
Answered by LG Digital Customer Care

Q: QuestionCan you use the washer and dryer units simultaneously?
Asked by NCK13.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Yes.
Answered by MikaelaB
Q: QuestionHow high is the rear vent from the floor?
Asked by Marty.
- A:Answer Hi there, Marty. Thank you for your inquiry about the LG WKE100HWA WashTower. We understand you're asking about the height of the rear vent from the floor. While the specific height of the rear vent isn't listed directly in the product specs, we can confirm that the WashTower requires a minimum clearance of 4 inches at the back for proper airflow and installation. This clearance is crucial, especially when considering side venting for your setup. https://www.lg.com/us/washers-dryers/lg-wke100hwa-washtower#pdp_specs For further assistance or if you need more specific measurements, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionThe dryer, how many feet can vent out?
Asked by Shatri.
- A:Answer Hi, Shatri. Thank you for your question. The dryer component of the LG Dryer (WKE100HWA) model supports venting up to 65 feet in length when following the proper installation guidelines. This distance assumes a straight, unobstructed vent path. If the vent includes elbows or turns, the total allowable length will be reduced. Here’s a quick guideline: 90° elbows reduce the allowable length by 6-8 feet. 45° elbows reduce the length by about 3 feet. To ensure optimal performance and safety, always use rigid or semi-rigid venting material and follow LG's specific venting recommendations in the installation manual. For quick help, you can download its owner's manual through this link: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS and check page 11 for installation. If you need further clarification, feel free to reach out to us via private message on social media @LGUSSupport. ^Juvy
Answered by LG Digital Customer Care

Q: QuestionWhat is the door vertical clearance required for installation?
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there! Thank you for your inquiry about the LG WKE100HVA WashTower. We understand you're looking for the door vertical clearance required for installation. Based on the product dimensions, the total height of the WashTower is 74 3/8", and with the door open, the depth is 55". It's important to ensure that there is adequate space in your installation area for the door to open fully, considering this depth. To allow for easy access to the washer and dryer, we recommend a minimum clearance of about 56" for the door to open properly. https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs For additional questions or assistance, please feel free to send us a private message on Social Media @LGUSSupport. Our team is happy to help! We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionModel number of Tower stack unit…any model
Asked by Anonymous.
- A:Answer Hi there! Thank you for your question. We understand that you're looking for the model number of the tower stack unit for the WKE100HWA. The WKE100HWA is the Washtower model, which is a combination washer and dryer unit. However, if you're asking for a stackable washer and dryer option, the WKEX300HBA is another similar model in the Washtower series that features an integrated, space-saving design with a washer and dryer in one unit. If you need more information about these models or need assistance with any specific setup or compatibility, please feel free to send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you! https://www.lg.com/us/washers-dryers/lg-wkex300hba-washtower#pdp_specs We appreciate your patience! —Renzo
Answered by LG Digital Customer Care

Q: QuestionWhat is the dryer venting capability? My requirements need to exceed 34' with 2 90 degree turns & 32' with 3 90 degree turns
Asked by Gary.
- A:Answer Hi there, Gary. Thank you for reaching out with your question about venting capabilities for the LG WashTower™ (Model: WKE100HWA). The dryer in this model offers 3-way venting, which should provide flexibility for your setup. However, for your specific requirements of venting up to 34 feet with 2 90-degree turns or 32 feet with 3 90-degree turns, it’s important to note that the maximum recommended vent length will depend on factors such as duct diameter, type of material, and the number of turns. For most dryers, a general recommendation is that venting should not exceed 25 feet with a standard 4-inch vent and fewer turns. If you need to exceed these lengths or the number of turns, it may require using larger ducting or additional vent boosters. We would suggest consulting the installation manual for the specific venting length recommendations for this model or contacting an installer to ensure your setup is efficient and safe. You can also check if a vent booster fan might help with the extended distance and turns. https://www.lg.com/us/washers-dryers/lg-wke100hwa-washtower#pdp_specs Feel free to reach out if you need more details, or send us a message @LGUSSupport if you have any further questions! —Renzo
Answered by LG Digital Customer Care

Q: QuestionIs this apartment friendly, like a portable washer
Asked by cuteasdeath.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer I live in an apartment and I have this in my kitchen. I would not say it’s portable, it is all 1 unit and it’s pretty big. But I absolutely love it and I’m happy I purchased it. It cleans well and has many different settings and it dries a full large load in 40 minutes.
Answered by LynnM
Q: QuestionIS this model made in Korea or China?
Asked by neighbor.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there! Thank you for your question about the LG WashTower, model WKE100HVA. We understand how important it is to know the origin of your appliances. This model is manufactured in South Korea. https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs If you have any more questions or need further information, please feel free to send us a private message on social media @LGUSSupport. We’re here to assist you! —Renzo
Answered by LG Digital Customer Care

Q: QuestionDoes the dryer have a reverse tumble feature where the drum alternates rotation during the drying cycle?
Asked by JT.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer No
Answered by BrianF
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