Questions & Answers

Q: QuestionThere is a short hose in front bottom left of washer and a customer mentioned it needed to be drained after every load. What and why is this hose necessary when other front loading washers don’t need it?

Asked 4 years ago by Edy.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It doesn’t need to be drained after every wash. That is to drain the water before cleaning the drain pump filter. I usually do this every other tub clean cycle.

  Answered 4 years ago by Ssmitty

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Q: QuestionI understand you can't put this on a pedestal, but can I raise the subfloor a few inches?

Asked 4 years ago by Laur.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Absolutely yes. Though your subfloor/diy pedestal will need to be quite strong and sturdy. This stacked unit is quite heavy.

  Answered 4 years ago by pbasil1

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Q: QuestionHow hard is it too reach the controls for the washer as I am only 5 ft tall.?

Asked 4 years ago by Turley.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Extremely easy. You would love that aspect of this unit! The controls for both the washer and dryer are together, halfway up from the bottom. They are located at a height of 39" and the control panel is 4" high. This means the entire control strip for both washer and dryer is located between 39" and 43". This is nothing like what you get with a stacking kit with the dryer on top, which is one of the reasons I like this unit. There's also control from the LGThinQ app, so some things you can do from your phone if you wish.

  Answered 4 years ago by LGWasherDryerVerified Purchase

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Q: QuestionWhat is the ordering number for a dryer rack for the washtower?

Asked 4 years ago by Tony.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer The part number is 3750EL1001A Front Load Dryer Rack, https://lgparts.com/products/3750el1001a. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWe are concerned about bending and reaching into the washing machine. Please advise what the height of the washing machine door? What is the distance from the bottom of the washing machine door to the floor. Can you place this unit on a pedestal?

Asked 5 years ago by Pedestal.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer I measure about 10 inches from the bottom of the door to the floor. About 14 inches from the bottom of the opening to the floor. It is a long reach to the back of the drum which is at an angle. A tool to grab small things left after removing large things might be helpful. A pedestal would be difficult. LG doesn't make one for this unit, so if you did find or make one it would be not engineered to be compatible like pedestals made by washer/dryer manufacturers. May have a vibration issue. And, it would make it quite tall.

  Answered 5 years ago by dcwctf

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Q: QuestionOur delivery team charged us $30 for steam kit parts. Was that a legit need for the LG wash tower?

Asked 5 years ago by SJ.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer I do believe it needs it because the dryer has a steam option. I have tried it out and it’s great. I personally think it’s worth it but that’s my preference!

  Answered 5 years ago by KaBe

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Q: QuestionWhere can I get installation instructions for the LG wash tower so that I can rough in utilities prior to installation?

Asked 5 years ago by Epnj269.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Install Instructions: https://files.bbystatic.com/JOdxUxU50kGEyhcIbToRwQ%3D%3D/Installation%2BGuide Manual: https://files.bbystatic.com/5x%2FeoCscO4YWSfyOxgLN3g%3D%3D/User%2BManual Spec Sheet: https://files.bbystatic.com/DVlQJkFQPSHs0YYCQDqPxQ%3D%3D/Spec%2BSheet

  Answered 5 years ago by CTFDCW

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Q: QuestionQuestion 1: I live in a condo where the dryer uses a water bucket kit for venting. Can I "recycle" this kit and hose for this wash tower or should I buy a new hose? Question 2: Can I reuse my GE dryer electric cable (3 prong) to connect this dryer?

Asked 5 years ago by Honolulu15.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello, it is better to have a new one and regarding the electric cable I will not recommend to use the one from your GE because there is a possibility that you will be having compatibility issues.^Venette

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionFor the electric dryer, does it need a vent like a gas dryer? If it does not need a vent, can the entire unit be pushed back against the wall or does it still need a minimum clearance from the wall?

Asked 8 months ago by Rico.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The dryer for this ENERGY STAR® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, has to be vented to the outside like a gas dryer. All types of clothes dryers, including electric ones, should be vented outside of the home. While an electric clothes dryer doesn't expel carbon monoxide like its gas counterpart, there are large amounts of moist air and lint coming out of your electric dryer, both of which can severely damage your home if they accumulate. This is a single unit that cannot be disassembled to use as a side-by-side unit, so it still requires a minimum 4" installation clearance spacing in the rear to ensure sufficient clearance for the water inlet hoses, the drain hose, and airflow around the unit. You should also consider additional clearance spacing for wall, door, or floor moldings that may increase the required clearances...^Ivan.

  Answered 8 months ago by LG Digital Customer Care

  
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Q: QuestionCan I separate the two the washer and dryer, and use them side by side, without overlapping each other?

Asked 2 years ago by Queen.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer No this unit is all one piece and is designed to be one unit.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDOES LG SELL WASHER/DRYER TOWER IN 120/vl? IF SO, WHAT IS MODEL NUMBER?

Asked 2 years ago by Leilanie.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Thank you for your interest in the LG Front Load LG WashTower™ (WKEX200HBA) model. Yes, LG sells a washer/dryer tower in 120V. The model number for the LG WashTower™ with a 4.5 cu. ft. washer and 7.4 cu. ft. electric dryer is WKEX200HBA. You can visit this website for more information and options: https://www.lg.com/us/search?q=Front%20Load%20LG%20WashTower. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionThis specific model does not have steam, so why does Best Buy require you to purchase a mandatory steam kit ($30) if you buy their installation service? Is there a way to remove this?

Asked 2 years ago by LGwasherfan.

• A:Answer I believe that Best Buy credited our account for this feature because we didn’t have to use it! Love the washer/dryer in our condo!

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionSo you only need electric outlets for this unit ? No gas fitting or venting?

Asked 2 years ago by Anonymous.

• A:Answer It has two power cords. Onebis the 220 for the dryer and the other is 110 for the washer. There are no gas fottingabas it is an electric sryer and not a gas dryer. And like most dryers, it requires a vent pipe. I was super surprised to find out that weater hoses and the power cable for the dryer was NOT included with this machine.

  Answered 2 years ago by JasonVerified Purchase

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Q: QuestionIts my understanding this is a single unit, what happens when either the washer or dyer goes out? How do you replace it or do you have to replace both of them???

Asked 3 years ago by MrsH.

• A:Answer Hi, If one unit goes out or broken, you can still use and replace the 1 unit as they have separate power supply. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionWhat are the dimensions

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer As written/advertised in store manual

  Answered 3 years ago by ElizabethB

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Q: QuestionDoes this have a quick wash cycle?

Asked 3 years ago by pbe1.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi, This model has only speed wash cycle which is for small loads and lightly soiled clothes. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIf either the washer or dryer breaks and in not fixable do I have to buy a new washer & dryer or just the unit that broke?

Asked 3 years ago by mikeb.

• A:Answer Hi, You can replace 1 unit as they have a separate function and power supply. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIs this unit safe just the way it comes when it comes to no floor scratching or should I take precautions to add something to the feet to prevent that from happening?

Asked 3 years ago by HonestP.

• A:Answer I would be very careful. Make sure the unit is installed by Best Buy and make sure to stipulate your issue with floor scratching and get it in writing. My contractor installed mine a few days ago. It violently shakes in the spin cycle and is INCREDIBLY loud. I believe my unit is defective and am working with LG to get a replacement. Good Luck

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI need to see the back of machines where the vent is located and the hose hook up - are there pictures or specs for back?

Asked 3 years ago by Cher.

• A:Answer There are pictures available in the installation guide on pages 13-14 for the 27 in. Graphite Steel WashTower Laundry Center with 4.5 cu. ft. Front Load Washer and 7.4 cu. ft. Electric Dryer Model #WKE100HVA. Please check out the following link for additional specs and measurements: https://images.thdstatic.com/catalog/pdfImages/4a/4a69f141-b22e-455b-9ecd-3de8738b4449.pdf. ^Nikki

  Answered 3 years ago by LG Digital Customer Care

  
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