“Is it normal for the drum motor to make a squeal like an old CRT TV? Washer is brand new - we quickly noticed that whenever the drum is being powered, there is a constant high pitch squeal like an old CRT (tube) TV or computer monitor would make. Noise is constant in pitch/volume whenever the drum is powered regardless of how fast the drum is turning. No noise when the drum is simply coasting to a stop, it's only noisy when powered. Anyone else have this noise?”
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No, I have not experienced this problem.
Sorry, there was a problem. Please try again later.Answering my own question here... After discussing with LG support I decided this noise may not be "normal" so I actually returned the washer as defective and had a replacement washer (identical model) installed by BestBuy. The service was great. Unfortunately this replacement unit makes the exact same noise. At this point I'm deciding it is in fact a normal noise, however it is such a high pitch I suspect many people simple cannot hear it. It's not a major problem for us as we can close the door to our laundry room and not hear the noise at all anywhere in the house. So just a minor annoyance. It would be nice if LG or BestBuy would document this issue, I'm sure it will cut down on needless repair calls and returns.
Sorry, there was a problem. Please try again later.No - as much as I have been dissatisfied with my purchase, I have never experienced a mechanical issue such as the one you describe.
Sorry, there was a problem. Please try again later.Hi dadolphson. Thank you for your inquiry. Some noises are normal for a new Washing machine, but the squealing noise that you're hearing from your new LG - 5.2 Cu. Ft. 14-Cycle Mega Capacity High-Efficiency Steam Front-Loading Washer - Model # WM8000HWA may be that the shipping bolts were not removed. Check to make sure that the shipping bolts have been removed. Regrettably, I am not familiar with what an old CRT TV or computer monitor sound like, but the sound you're describing can be helpful if you have removed the shipping bolts and it persists. Contact the LG Customer Interactive Center for assistance at (800) 243-0000...IFV
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