Questions & Answers

Q: QuestionIs this washer good with dog hair? I got a couple of pugs and like to play with them and my clothes gets full of dog hair not to mention sometimes they like to sleep in top of my bed covers

Asked 1 year ago by Rman85.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer We have a lab and a Boston Terrier/Pug mix and this washer and dryer combination does and extremely good job of removing all of the hair in our household.

  Answered 1 year ago by ClaytonDVerified Purchase

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Q: QuestionDoes this washer come with an agitator? There is an image that shows it does but it's not included in the specs. I just want to make sure before ordering it. Thank you.

Asked 2 years ago by Isabel.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer Yes. I believe you can also order it with an agitator or the other mode.

  Answered 2 years ago by Emily

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Q: QuestionCan you use Tide pods or other type pods in this versus liquid detergent?

Asked 2 weeks ago by profzoom.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer Hello there. Thank you for sharing your question with us. We understand your inquiry regarding the use of detergent pods, such as Tide pods, in your LG Top Load Washer, model WT8400CW. We are happy to confirm that you can certainly use detergent pods with this unit. To ensure the pod dissolves properly and cleans your clothes effectively, please place one pod directly into the bottom of the washer drum before loading your laundry into the machine. It is important to remember that pods should never be placed in the dispenser drawer, as they require direct contact with water in the drum to break down correctly. We also recommend using only one pod per load to prevent excessive sudsing and to ensure your washer performs at its best. Since your washer is a high-efficiency model, always ensure that the pods you choose are labeled as "HE" compatible. LG Washer - Detergent and Additive Usage - https://www.lg.com/us/support/help-library/lg-washer-detergent-and-additive-usage--1337636639933 If you have any further questions about using additives or any other operational features of your washer, please contact us on [email protected], and our team will be more than happy to assist you further. —Renzo

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionIs there an agitator in the tub?

Asked 5 months ago by Kk.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer No

  Answered 4 months ago by LauriYVerified Purchase

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Q: QuestionIs this compatible with LG sidekick pedestal washer?

Asked 6 months ago by Ra.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer The ENERGY STAR® Certified LG 5.5 cu. Ft. Mega Capacity High-Efficiency Smart Top Load Washer with Impeller, EasyUnload™ & AI Sensing, Model # WT8400CW, and all other LG Top Load Washers, are incompatible with LG SideKick™ Pedestal Washers. LG SideKick™ Pedestal Washers are only compatible with LG Front Load Washers...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionHow do I keep the lid open like this after I cycle? Everytime I open it it just wants to close using the slow close feature. I feel like I am forcing it to stay open, but I know you are supposed to leave it open after washing. Am I missing something

Asked 6 months ago by J12345.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer It is likely not level front to back. Check it with a level front-to-back and side-to-side.

  Answered 5 months ago by DavenesfVerified Purchase

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Q: QuestionWhy its too loud first used after delivery?

Asked 7 months ago by JoshuaC.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer Havent noticed any excessive noise. Seems pretty quiet compared to most. It did walk slightly after high speed spin of a small load, but that was a single occurance and hasnt repeated.

  Answered 4 months ago by TylerG

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Q: QuestionWhere is the bleach locator on the l? G washing machine, five point five top load lg washer

Asked 8 months ago by Anonymous.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer In the middle of a tray just under the lid.It is very convenient.

  Answered 1 month ago by JanSargentVerified Purchase

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Q: QuestionHi, What decibels do this mashine make while running, we like quiet mashines.

Asked 9 months ago by Matt75.

• A:Answer Mine came out too loud first used after their delivery.

  Answered 7 months ago by JoshuaC

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Q: QuestionI really like the way the matte black looks, but was curious if anyone has had issues with fingerprints all over the machine? Kinda like a black iphone without a case, fingerprint oil magnet. Thanks!

Asked 9 months ago by PS300.

• A:Answer I have the white set and I have no issues with fingerprints at all. It is a matte color, but it is also very slick so it doesn’t hold oils or fingerprints.

  Answered 8 months ago by CheyenneN

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Q: QuestionWhat is the outer diameter of the dispense hose at the end where the water shoots out?

Asked 10 months ago by Josh.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer Hi there, Josh. Thank you for sharing your inquiry with us. We understand your inquiry about the outer diameter of the hose end where the water shoots into the LG WT8400CW washer. This model does not include fill hoses, as noted in the specifications; a separate inlet hose must be used. https://www.bestbuy.com/site/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-alpine-white/6573559.p?skuId=6573559 If you need assistance selecting or installing the correct hoses, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions and ensure a proper hookup. We appreciate your patience and thank you for choosing LG. —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionAfter you download wash cycles does it keep it downloaded as options or does it only keep 1 option/the last option?

Asked 1 year ago by BPal.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer LG washers only keep the last option that you downloaded. You can still go back to the ThinQ app to change it anytime, though.

  Answered 11 months ago by KimberlyHVerified Purchase

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Q: QuestionWhat setting on the machine do you use when you download a cycle for the website?

Asked 1 year ago by wmitchel73.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer There should be a “downloaded” wash cycle option on the machine that will run your current downloaded cycle.

  Answered 11 months ago by KimberlyHVerified Purchase

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Q: Questionwhat does "downloaded" cycle mean?

Asked 1 year ago by Anonymous.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer If you use the app you can download special wash cycles for certain materials. Can actually do a lot from the app this is just one feature.

  Answered 1 year ago by JosephPVerified Purchase

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Q: QuestionDoes this have delay start? The specifications say it doesn't, but then it says it does.

Asked 1 year ago by Christopher.

• A:Answer Yes, you can delay the start of a cycle in hour increments

  Answered 1 year ago by MichelleS

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Q: QuestionDoes this have lid lock? Can this run with the lid open?

Asked 1 year ago by Christopher.

• A:Answer Hello there! Thank you for sharing your experience with us. We understand your inquiry regarding the lid features of the LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. We understand that the unit is equipped with an automatic lid lock feature that engages once a cycle begins to ensure safe and efficient operation. For safety reasons and to maintain the high-efficiency wash performance, we understand that this model cannot run with the lid open during the agitation or spin cycles. However, we understand that you can easily pause the cycle at any time by pressing the Start/Pause button, which will unlock the lid and allow you to add forgotten items or adjust the load. We understand that these safety sensors are a standard part of our modern laundry technology designed to protect both the user and the appliance. We understand that having a secure lid lock provides peace of mind, especially in households with children or pets. https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZQZRR For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs the detergent dispenser supposed to just fall out? There's nothing catching so it stays in place while putting in soap.

Asked 1 year ago by freshandclean.

• A:Answer No, it’s not supposed to fall out. You might want to get that fixed.

  Answered 11 months ago by KimberlyH

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Q: Questiondoes this washer have a fabric softener dispenser?

Asked 1 year ago by dixie.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer Yes it does.

  Answered 1 year ago by GloriaMartinNardVerified Purchase

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Q: QuestionHow do you purchase hookups for this washer and what are the specifications for these? Are they sold at Best Buy?

Asked 1 year ago by Anonymous.

This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White

• A:Answer Already had hook-ups. Yes best buy does sell them.

  Answered 1 year ago by GloriaMartinNardVerified Purchase

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