Questions & Answers
- Model:
- WT8400CB
- |
- SKU:
- 10936207
Q: QuestionWhat is the total height with the lid in open position?
Asked by Saul.
- A:Answer Hi there, Saul. Thank you for reaching out with your question. We understand you're asking about the total height of the LG WT8400CB Top Load Washer with the lid in the open position. While the product height is listed as 43 inches with the lid closed, the total height with the lid open will be approximately 59 inches. This accounts for the additional height when the lid is fully raised. https://www.lg.com/us/washers-dryers/lg-wt8400cb-top-load-washer#pdp_specs If you have any more questions or need further assistance, feel free to send us a private message on social media @LGUSSupport, and our team will be happy to help. We appreciate your inquiry and look forward to assisting you! —Renzo
Answered by LG Digital Customer Care

Q: QuestionIs this washer good with dog hair? I got a couple of pugs and like to play with them and my clothes gets full of dog hair not to mention sometimes they like to sleep in top of my bed covers
Asked by Rman85.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer We have a lab and a Boston Terrier/Pug mix and this washer and dryer combination does and extremely good job of removing all of the hair in our household.
Answered by ClaytonD
Q: QuestionDoes this washer come with an agitator? There is an image that shows it does but it's not included in the specs. I just want to make sure before ordering it. Thank you.
Asked by Isabel.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer Yes. I believe you can also order it with an agitator or the other mode.
Answered by Emily
Q: QuestionCan you use Tide pods or other type pods in this versus liquid detergent?
Asked by profzoom.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer Hello there. Thank you for sharing your question with us. We understand your inquiry regarding the use of detergent pods, such as Tide pods, in your LG Top Load Washer, model WT8400CW. We are happy to confirm that you can certainly use detergent pods with this unit. To ensure the pod dissolves properly and cleans your clothes effectively, please place one pod directly into the bottom of the washer drum before loading your laundry into the machine. It is important to remember that pods should never be placed in the dispenser drawer, as they require direct contact with water in the drum to break down correctly. We also recommend using only one pod per load to prevent excessive sudsing and to ensure your washer performs at its best. Since your washer is a high-efficiency model, always ensure that the pods you choose are labeled as "HE" compatible. LG Washer - Detergent and Additive Usage - https://www.lg.com/us/support/help-library/lg-washer-detergent-and-additive-usage--1337636639933 If you have any further questions about using additives or any other operational features of your washer, please contact us on [email protected], and our team will be more than happy to assist you further. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs there an agitator in the tub?
Asked by Kk.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer No
Answered by LauriY
Q: QuestionIs this compatible with LG sidekick pedestal washer?
Asked by Ra.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer The ENERGY STAR® Certified LG 5.5 cu. Ft. Mega Capacity High-Efficiency Smart Top Load Washer with Impeller, EasyUnload™ & AI Sensing, Model # WT8400CW, and all other LG Top Load Washers, are incompatible with LG SideKick™ Pedestal Washers. LG SideKick™ Pedestal Washers are only compatible with LG Front Load Washers...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionHow do I keep the lid open like this after I cycle? Everytime I open it it just wants to close using the slow close feature. I feel like I am forcing it to stay open, but I know you are supposed to leave it open after washing. Am I missing something
Asked by J12345.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer It is likely not level front to back. Check it with a level front-to-back and side-to-side.
Answered by Davenesf
Q: QuestionWhy its too loud first used after delivery?
Asked by JoshuaC.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer Havent noticed any excessive noise. Seems pretty quiet compared to most. It did walk slightly after high speed spin of a small load, but that was a single occurance and hasnt repeated.
Answered by TylerG
Q: QuestionWhere is the bleach locator on the l? G washing machine, five point five top load lg washer
Asked by Anonymous.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer In the middle of a tray just under the lid.It is very convenient.
Answered by JanSargent
Q: QuestionHi, What decibels do this mashine make while running, we like quiet mashines.
Asked by Matt75.
- A:Answer Mine came out too loud first used after their delivery.
Answered by JoshuaC
Q: QuestionI really like the way the matte black looks, but was curious if anyone has had issues with fingerprints all over the machine? Kinda like a black iphone without a case, fingerprint oil magnet. Thanks!
Asked by PS300.
- A:Answer I have the white set and I have no issues with fingerprints at all. It is a matte color, but it is also very slick so it doesn’t hold oils or fingerprints.
Answered by CheyenneN
Q: QuestionWhat is the outer diameter of the dispense hose at the end where the water shoots out?
Asked by Josh.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer Hi there, Josh. Thank you for sharing your inquiry with us. We understand your inquiry about the outer diameter of the hose end where the water shoots into the LG WT8400CW washer. This model does not include fill hoses, as noted in the specifications; a separate inlet hose must be used. https://www.bestbuy.com/site/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-alpine-white/6573559.p?skuId=6573559 If you need assistance selecting or installing the correct hoses, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions and ensure a proper hookup. We appreciate your patience and thank you for choosing LG. —Renzo
Answered by LG Digital Customer Care

Q: QuestionAfter you download wash cycles does it keep it downloaded as options or does it only keep 1 option/the last option?
Asked by BPal.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer LG washers only keep the last option that you downloaded. You can still go back to the ThinQ app to change it anytime, though.
Answered by KimberlyH
Q: QuestionWhat setting on the machine do you use when you download a cycle for the website?
Asked by wmitchel73.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer There should be a “downloaded” wash cycle option on the machine that will run your current downloaded cycle.
Answered by KimberlyH
Q: Questionwhat does "downloaded" cycle mean?
Asked by Anonymous.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer If you use the app you can download special wash cycles for certain materials. Can actually do a lot from the app this is just one feature.
Answered by JosephP
Q: QuestionDoes this have delay start? The specifications say it doesn't, but then it says it does.
Asked by Christopher.
- A:Answer Yes, you can delay the start of a cycle in hour increments
Answered by MichelleS
Q: QuestionDoes this have lid lock? Can this run with the lid open?
Asked by Christopher.
- A:Answer Hello there! Thank you for sharing your experience with us. We understand your inquiry regarding the lid features of the LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. We understand that the unit is equipped with an automatic lid lock feature that engages once a cycle begins to ensure safe and efficient operation. For safety reasons and to maintain the high-efficiency wash performance, we understand that this model cannot run with the lid open during the agitation or spin cycles. However, we understand that you can easily pause the cycle at any time by pressing the Start/Pause button, which will unlock the lid and allow you to add forgotten items or adjust the load. We understand that these safety sensors are a standard part of our modern laundry technology designed to protect both the user and the appliance. We understand that having a secure lid lock provides peace of mind, especially in households with children or pets. https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZQZRR For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs the detergent dispenser supposed to just fall out? There's nothing catching so it stays in place while putting in soap.
Asked by freshandclean.
- A:Answer No, it’s not supposed to fall out. You might want to get that fixed.
Answered by KimberlyH
Q: Questiondoes this washer have a fabric softener dispenser?
Asked by dixie.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer Yes it does.
Answered by GloriaMartinNard
Q: QuestionHow do you purchase hookups for this washer and what are the specifications for these? Are they sold at Best Buy?
Asked by Anonymous.
This question was asked about the related product: LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White
- A:Answer Already had hook-ups. Yes best buy does sell them.
Answered by GloriaMartinNard
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